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Customer Engagement

CRM Administrator

Chicago, IL

The GoHealth Customer Engagement team works with hundreds of thousands of GoHealth members with the goal of improving member experience and satisfaction with products purchased from GoHealth. You are a CRM Administrator who will be the driver for the Zendesk platform that enables a multichannel approach to engaging with our members and responding to incoming demand to improve overall member retention. You will work with important stakeholders from internal business units and external partners to help create an outstanding post sale experience for our members. You will report to the Director of Customer Operations.