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Captive Sales Center

Team Manager - Tier 1

Lindon, UT

The Sales Team Manager, is a leader that will lead a team of licensed call center agents who sell insurance products to our clientele. You have experience motivating, supporting and providing sales guidance to a team so that sales goals are met and exceeded. This a great leadership roles with development and professional growth opportunities. You will have a direct impact on sales, goals and quotes. 

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Customer Engagement

Revenue Operations Manager

Chicago, IL

The GoHealth Revenue Operations team is responsible for identifying ways that we can maximize the customer lifetime value. We are looking for a  manager who is a team player, driven, and highly analytical. Reporting to the Director of Revenue Operations, you will be the driver for analytics and strategy focused on improving GoHealth’s customer lifetime value. You will collaborate with key stakeholders from internal business units and carriers to help drive performance improvement initiatives.

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Engineering

Data Engineer

Chicago, IL

GoHealth is looking for Data Engineers who will be responsible for the design, development, and delivery of its various batch and streaming data pipelines. We are seeking candidates who have experience in building large batch pipelines, as well as experiencing building stable, high throughput streaming systems. In this role, you will work with other members of Engineering, Product and Project Management, and various business groups to ensure timely availability of usable data to all parts of the business that need it.

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Lead Software Engineer

Chicago, IL

GoHealth is looking to add a Lead Software Engineer to play an important part in designing high-performing, scalable, web-based software solutions that handle a high volume of transactions each day. As a senior member of our software engineering team, you are experienced with software design, architecture, construction, testing, deployment, and support in an Agile environment. As a Lead Software Engineer, you will be an important contributor to our software development at GoHealth, and serve as an expert in our organization and a leader to your team. You will report to the VP of Engineering.

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Principal Software Engineer

Chicago, IL

The Principal Software Engineer at GoHealth will be a lead role in designing high-performing, scalable, web-based software solutions that handle a high volume of transactions each day. The ideal Principal Software Engineer will be a creative thinker, motivator that empowers a team. You will succeed in an Agile environment and will be process- and technology-improvement oriented. The Principal Software Engineer will be an important contributor to our Product Development team, serving as an expert in the group and as a mentor to their team. You will report to the VP of Engineering.

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Senior Site Reliability Engineer

Chicago, IL

GoHealth is looking for a Site Reliability Engineer (SRE) to join our team. You will work with our software development teams to assist them in creating reliable well behaved applications and getting those applications deployed safely in production. You will be both working in application code work and our infrastructure components. The Site Reliability Engineer (SRE) will be an important contributor to our Software Development team, and will have a voice in Software design and Architecture. You will work with the GoHealth engineering team to increase the reliability and observability of our systems. Our goal will be to provide growth and mentor-ship within our department. You will grow skills in both Operations and Software Engineering. You will report to a Principle Engineer.

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Senior Software Engineer

Chicago, IL

GoHealth is looking for Data Engineers who will oversee the development of its multiple batch and streaming data pipelines. We are looking for candidates who have experience building large batch pipelines, and experiencing building stable, high throughput streaming systems. You will work with other members of Engineering, Product and Project Management, and multiple business groups to ensure availability of usable data to all parts of the business that need it. You will report to a Principle Engineer.

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Senior Software Engineer-Data

Chicago, IL

GoHealth is looking for Data Engineers who will oversee the development of its multiple batch and streaming data pipelines. We are looking for candidates who have experience building large batch pipelines, and experiencing building stable, high throughput streaming systems. You will work with other members of Engineering, Product and Project Management, and multiple business groups to ensure availability of usable data to all parts of the business that need it. You will report to a Principal Engineer.

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Software Engineer

Chicago, IL

GoHealth is hiring a Software Engineer who will help design performant, scalable, web-based software solutions in our agile environment. As a software engineer, you will join one of our feature-delivery teams, collaborating across product stacks and looking for constant improvement to our organization's ability to connect consumers with the right insurance products. We are an open-source environment, and encourage learning new languages and technologies. Our current platform is written in Java on the backend and uses JavaScript React on the front-end. You will report to a Principal Engineer.

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Software Engineer Summer Intern

Chicago, IL

GoHealth is looking for Software Engineer interns to join us in the summer of 2021. You will receive projects and daily work providing both challenging and fulfilling experiences in helping shape your skill development. At GoHealth, you’ll solve problems to create an impact for consumers across the country. We promote a comprehensive learning environment fostered by senior engineers who will encourage you to think outside the box and share new ideas every day. You’ll be given the opportunity to work with modern technologies and experience first-hand what a career with us looks like! 

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Technical Application Support Analyst

Chicago, IL

GoHealth is growing company with an expanding tech team. As a Technical Application Support Analyst, your top priority is to resolve customer technical issues and requests using your knowledge of GoHealth applications and your technical skills. You will report directly to the Technical Operations Manager.

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Executive

Executive Strategy Lead

Chicago, IL

GoHealth is looking for an Executive Strategy Lead to work with our executive leadership team to help propel our long-term corporate strategy projects. Projects will span across our departments, with a focus on using analytics and business insights to identify opportunities and determine the best approach to achieve them. Based on your professional development and performance, you will eventually receive the opportunity to step into a leadership role with one of GoHealth’s growing departments. You will report to the Director of Corporate Strategy.

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Executive Assistant

Chicago, IL

GoHealth is looking for an Executive Assistant to provide administrative support and assistance to ensure use of time and productive interactions with staff, management team and clients. You will manage a wide arrange of administrative and executive support-related tasks involving administrative responsibilities, research,schedule management, office management, communication liaison, information preparation, data management of meeting minutes. You will report to our CFO. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Maintain organization of documents within the assigned sales operations, help coordinate logistics with visitors, arranging lunches and meetingsRetrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when neededAnswer, screen and transfer phone callsManage daily calendar events for assigned ExecutiveCoordinate travel, meetings, and appointments as assignedPrepare agendas and schedules for meetingsRecord and distribute minutes or other records for meetingsMaintain office supplies and coordinate maintenance of office equipmentAdhoc assignments may be given.Skills and Experiences:Associates or Bachelors' degree in business or related field7+ years of experience in an administrative role within a sales-focused contact centerExcellent customer service skills with strong communication experience5+ years of experience with Microsoft Office Suite or related softwareProject manage with the ability to achieve deadlinesManage Executive’s calendarWork with multiple sites and departmentsAbility to lift up to 15 pounds at timesBenefit and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchasing ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JR1

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Facilities

Facilities Manager

Chicago, IL

GoHealth is looking for a Facilities Manager for our Chicago offices. You will manage a variety of staff, vendors, facility department budget and overall operations. You will work with a new team, build policy and procedures and help build a growing department with a growing company. This is a great role for someone with a mix of people management, property management, office or commercial management. You will report to our Director of Facilities.

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Finance

Accounting & Finance Summer Intern

Chicago, IL

The Accounting and Finance Intern will partner with the Director of Accounting, Controller, and the broader Accounting and Finance Team to assist with day-to-day accounting and finance activities and to help the Company achieve its short-term and long-term financial goals.  Projects will span across traditional day-to-day accounting functions, financial accounting and reporting, corporate finance, and treasury.  The Accounting and Finance Intern will have the opportunity to build an experience that suits the successful candidate’s strengths and areas of interest. 

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Director of Revenue Recognition

Chicago, IL

The newly created Director of Revenue Recognition will manage the company’s revenue recognition process end to end. In this important role, the Director of Revenue Recognition will partner with the Business Development, Revenue Operations, Advanced Data Analytics, and Legal teams, playing an advisor role during the contracting process to improve results while ensuring accurate revenue recognition. The Director of Revenue Recognition will be the technical accounting expert in applying ASC 606, documenting accounting conclusions for new revenue streams, establishing processes to ensure bookkeeping, and designing and maintaining internal controls throughout the revenue recognition process. You will report to our Chief Accounting Officer.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Work with multiple constituencies across the organization, including the Business Development, Revenue Operations, Advanced Data Analytics, and Legal teams, playing an advisor role during the contracting process to improve results while ensuring accurate revenue recognition.Manage the revenue recognition process end to end, including contract review, analyze and conclude on accounting treatment, develop operational and accounting processes, record monthly revenue and revenue-related entries and prepare meaningful monthly revenue reporting to improve business insights.Improve the quality of the revenue recognition process and provide high-quality support for all SEC reporting requirements.Be the ASC 606 expert, providing expertise, counsel, education and strategy on technical revenue recognition matters.Create a rigorous process to review the calculation of variable consideration at the point of revenue recognition and in subsequent periods to identify the need for adjustments.Develop revenue-related goals that are meaningful to senior management and the investing community.Understand the audit approach and implement processes to refine quarterly reviews and annual audits to achieve success. Engage with external auditors to ensure understanding early on.As part of Year 1 SOX 404 readiness, document revenue recognition process, identify gaps and risks and implement internal controls to reduce identified gaps and risks.Skills and Experience:Bachelor’s degree in accounting.CPA required.8 years of relevant experience, with a mix of public accounting and public company environment.Expert knowledge of ASC 606 required and experience with revenue forecast modeling.Identify opportunities or problems, promote understanding and solution development.Experience presenting and explaining complex accounting issues to diverse audiences.Lead and direct organizational resources.Comfortable working in an unstructured but ready to be developed environment.Benefits and PerksOpen vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-SR1

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IT Operations

IT Support Analyst

Lindon, UT

GoHealth is seeking an IT Support Analyst to perform triage responsibilities and application support for our technical environment. Members of this team work with a variety of IT equipment and systems including desktops, laptops, network and server infrastructure, in addition to all industry specific software. In this role you will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting end users and key business operations. The scope of this role involves the tasks of: providing software diagnostics and support, virtual desktop support, troubleshooting network connectivity issues, supporting office/email applications, and addressing other site wide technical issues.

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IT Support Specialist

Lindon, UT

GoHealth is looking for an IT Support Specialist to help maintain a well-functioning technical environment and the in-house technical hardware, software and system support. You will work with our employees to understand their technical needs, perform workstation installations, provide desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues.This is a growing team and you will report to the Director of IT Operations.

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Legal

Compliance Counsel

Chicago, IL

We are looking for an experienced Compliance Counsel to join our Legal Team. You will help oversee the company’s compliance program, including managing the compliance efforts of multiple departments and sites. You will help build ongoing compliance with multiple state and federal regulatory requirements. You will report to the Deputy General Counsel.

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Marketing

Growth Strategy Summer Intern

Chicago, IL

This internship is ideal for anyone who wants to become a sophisticated, evidence based marketer. During your internship, you’ll get a chance to learn from an experienced team that’s been able to grow a business over 100% per year.

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Marketing QA Performance Analyst

Chicago, IL

The GoHealth Quality Assurance Analyst will be responsible for identifying call insights to help power sales. This individual will listen to calls and identify trends, monitor and report on findings, assist with tests, and lead calibration meetings with sales center management. We are looking for an individual who possesses a strong work ethic and can embody the GoHealth culture.

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Response Marketing Copywriter

Chicago, IL

Have you written copy that zooms past the cliché but reaches the real human experience and hard-hitting specificity that actually causes people to take action?Are you excited by the idea of working in a sort of marketing laboratory – in which you get to test all your great ideas - and get data back on how successful they were? Mix it up and test again?If all of this sounds like you – then join us at one of the largest and fastest-growing direct response marketing companies in the country. We’ve grown nearly 1,000% over the last couple of years by emphasizing customer insights, heavy creative testing and an “always follow the data” approach toward driving customer acquisition.You’ll get to collaborate directly with marketing leaders responsible for well over $100 million in annual ad spend. You’ll get to operate as principle (we are not an agency) – which means you’ll get to take ownership and move fast. You’ll get to work across many media channels – from TV to digital to direct mail. You will report to the Sr Director of Offline Media.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities: Work with marketing leadership to create copy that creates high-intent consumer response.Guide creative iteration and conceptualization by combining a host of different skills:Product research and differentiation strategiesValue prop creationUse advertising intelligence tools like DRMetrix and iSpotPartner with our creative teams to develop concepts and produce excellent work. While focused on copywriting, you will be involved in the entirety of the creative process.Work with marketing channel owners and media buyers to evaluate advertisement performance and Goals, and analyze work pragmatically to create improvementsSkills and Experience: Copy writing portfolio highlighting your skills. 2+ years of experience working for an agency, in-house at a brand, or freelance copy writing for B2C advertisers, with a focus on direct response style.Experience producing high-engaging content and advertising concepts.BA in advertising, marketing, English, or creative writing.Experience writing for industries like healthcare, FinTech, or travel is a bonus.Benefits and Perks:Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-CB1

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Operational Analytics

Data Analyst

Chicago, IL

GoHealth is looking for a Data Analyst to join its Operational Analytics team. You will use a combination of business and analytics knowledge to provide executive leadership with applicable insights to promote strategic decisions and maximize company-wide value. You will respond to the live needs of the business, and help create solutions and responses to questions as they arise. Because of the dynamic nature of the Operational Analytics team, and this role in particular, we are looking for ingenious candidates with the ability to obtain logical insights from a variety of business contexts. You will report to the VP of Advance Analytics.

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Senior Data Analyst

Chicago, IL

GoHealth is looking for a Data Analyst to join its Operational Analytics team. You will use a combination of business and analytics knowledge to provide executive leadership with applicable insights to promote strategic decisions and maximize company-wide value. You will respond to the live needs of the business, and help create solutions and responses to questions as they arise. Because of the dynamic nature of the Operational Analytics team, and this role in particular, we are looking for ingenious candidates with the ability to obtain logical insights from a variety of business contexts. Your will report to the VP of Advance Analytics.

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Operations

Corporate Communications Associate

Chicago, IL

The Corporate Communications Associate will play an important role in the daily operations of our company as an important member that conveys GoHealth messages to our sales center, corporate teams, and important partners. You will work with the Corporate Communications Manager to help implement strategies to prepare program leaders and teams as they implement projects and improve technology to increase employee awareness. You may help communicate with clients and other interested parties to collect information to ensure accurate announcement of new products. You will report to the Corporate Communications Manager.

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Corporate Communications Manager

Chicago, IL

The Corporate Communications Manager will play an important role in the daily operations of our company as an essential member of both our sales center and corporate teams. You will work with business leaders and our partners to develop an influential external communications strategy that differentiates GoHealth and advances the priorities of the company with specific external target audiences including clients, partners, press, analysts and consumers. You will report to the Director of Communications.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Align external and employee engagement communications to GoHealth’s operations and strategic goalsOversee external content creation and strategy; set clear performance standards and goals to increase audience size and engagementAnalyze audience to understand strategic positioning, key messaging and appropriate channels to resonatePartner with the Corporate Communications Associate on monthly employee engagement newsletters; provide guidance and ensure understanding of the businessHelp build GoHealth’s Corporate Social Responsibility plan in partnership with the Corporate Communications Manager (Internal), taking point on the launchManage and strengthen relationships with all external partnersPartner with the HR department on award submissions and other opportunitiesWork closely with the VP of Investor Relations on investor-related communication needs and monitor the Investor Relations websiteWork closely with the Director of SEO to ensure alignment with PR-Content Marketing releases and projectsSkills and Experience:BA/BS degree in Business, Communications, English, Journalism, Marketing or Public Relations or related disciplinePrior Healthcare experience is encouragedExperience engaging audiences and accomplishing communication goals5+ years of experience within a corporate communications role or similar fieldSolid leadership and change management experienceResearch and proofreading skills to ensure all materials are high-quality and accurateExperience in media studies and the production of written, mass, and interpersonal communicationsProject manage several projects simultaneously with moving deadlinesEngage and create partnerships with customers at all levels of our organizationQuickly grasp and summarize complex issuesBenefits and PerksOpen vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Director of Quality Assurance

Charlotte, NC

GoHealth is looking for a Director of Quality Assurance to lead our QA team at our Charlotte sales call center. This is a great time to join a growing company as we continue to expand within the health tech market. You will report to the Vice President of Operations and will partner will Senior Management across multiple businesses to ensure consumers are receiving exceptional customer service from our sales insurance agents and ensure that compliance processes are followed.

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Director, Licensing Services

Charlotte, NC

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other partners, you will implement the GoHealth licensing and carrier appointment strategies. Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell. You will report to the VP Org Effectiveness PMO. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Develop a team of senior managers who oversee the onboarding and renewal credentialing for all GoHealth programs including: licenses, affiliations, appointments, certifications, continuing education, and support with background issuesPromote strategies to implement mass licensing and appointment processes with state licensing bodies and carriers, including working with both to negotiate Service level agreements on appointment delivery;In collaboration with operations and program leadership, develop licensing and appointment strategies that provide appropriate coverage to provide an exceptional customer experience; communicate RTS strategies to program leadership and train new leaders on their role in the licensing onboarding processWork with GoHealth tech team to create strategies to ensure licensed and appointed agents are ready to sell and have the appropriate access to the GoHealth MarketplaceEstablish relationships with important contacts at Departments of Insurance, licensing exam vendors and government agencies to negotiate agreements and create better processes to achieve licensing targets during peak staffing periodsEnsure the successful onboarding of new carrier relationships by partnering with the Business Development team to establish processes, determine service level agreements, exchange data and provide status reporting so GoHealth can achieve established sales targetsEnsure all credentialing activities required by law or our carriers are included in the new hire training curriculum; measure the candidate experience and effectiveness of such training activitiesProvide reporting that identifies the volume and status of licensing candidates in every phase of the onboarding/licensing and appointment process to better estimate time to RTS (ready to sell)Develop the Licensing Services team to use tools like the learning management system and licensing platform to improve the onboarding process and ensure a good candidate experienceSkills and Experience: Bachelor’s degree3+ years of experience in the licensing or insurance industry and at least 3 years of management/leadership experienceSenior level leadership experience with a large team Improve established processes and programsFoster cross-departmental relationships and influence partnersEmpower and motivate your team by encouraging teamwork across the organizationReport interpretation and managementExperience with state and federal licensing requirementsBenefits and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Director, Licensing Services

Chicago, IL

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other partners, you will implement the GoHealth licensing and carrier appointment strategies. Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell. You will report to the VP Org Effectiveness PMO. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Develop a team of senior managers who oversee the onboarding and renewal credentialing for all GoHealth programs including: licenses, affiliations, appointments, certifications, continuing education, and support with background issuesPromote strategies to implement mass licensing and appointment processes with state licensing bodies and carriers, including working with both to negotiate Service level agreements on appointment delivery;In collaboration with operations and program leadership, develop licensing and appointment strategies that provide appropriate coverage to provide an exceptional customer experience; communicate RTS strategies to program leadership and train new leaders on their role in the licensing onboarding processWork with GoHealth tech team to create strategies to ensure licensed and appointed agents are ready to sell and have the appropriate access to the GoHealth MarketplaceEstablish relationships with important contacts at Departments of Insurance, licensing exam vendors and government agencies to negotiate agreements and create better processes to achieve licensing targets during peak staffing periodsEnsure the successful onboarding of new carrier relationships by partnering with the Business Development team to establish processes, determine service level agreements, exchange data and provide status reporting so GoHealth can achieve established sales targetsEnsure all credentialing activities required by law or our carriers are included in the new hire training curriculum; measure the candidate experience and effectiveness of such training activitiesProvide reporting that identifies the volume and status of licensing candidates in every phase of the onboarding/licensing and appointment process to better estimate time to RTS (ready to sell)Develop the Licensing Services team to use tools like the learning management system and licensing platform to improve the onboarding process and ensure a good candidate experienceSkills and Experience: Bachelor’s degree3+ years of experience in the licensing or insurance industry and at least 3 years of management/leadership experienceSenior level leadership experience with a large team Improve established processes and programsFoster cross-departmental relationships and influence partnersEmpower and motivate your team by encouraging teamwork across the organizationReport interpretation and managementExperience with state and federal licensing requirementsBenefits and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Director, Licensing Services

Lindon, UT

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other partners, you will implement the GoHealth licensing and carrier appointment strategies. Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell. You will report to the VP Org Effectiveness PMO. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Develop a team of senior managers who oversee the onboarding and renewal credentialing for all GoHealth programs including: licenses, affiliations, appointments, certifications, continuing education, and support with background issuesPromote strategies to implement mass licensing and appointment processes with state licensing bodies and carriers, including working with both to negotiate Service level agreements on appointment delivery;In collaboration with operations and program leadership, develop licensing and appointment strategies that provide appropriate coverage to provide an exceptional customer experience; communicate RTS strategies to program leadership and train new leaders on their role in the licensing onboarding processWork with GoHealth tech team to create strategies to ensure licensed and appointed agents are ready to sell and have the appropriate access to the GoHealth MarketplaceEstablish relationships with important contacts at Departments of Insurance, licensing exam vendors and government agencies to negotiate agreements and create better processes to achieve licensing targets during peak staffing periodsEnsure the successful onboarding of new carrier relationships by partnering with the Business Development team to establish processes, determine service level agreements, exchange data and provide status reporting so GoHealth can achieve established sales targetsEnsure all credentialing activities required by law or our carriers are included in the new hire training curriculum; measure the candidate experience and effectiveness of such training activitiesProvide reporting that identifies the volume and status of licensing candidates in every phase of the onboarding/licensing and appointment process to better estimate time to RTS (ready to sell)Develop the Licensing Services team to use tools like the learning management system and licensing platform to improve the onboarding process and ensure a good candidate experienceSkills and Experience: Bachelor’s degree3+ years of experience in the licensing or insurance industry and at least 3 years of management/leadership experienceSenior level leadership experience with a large team Improve established processes and programsFoster cross-departmental relationships and influence partnersEmpower and motivate your team by encouraging teamwork across the organizationReport interpretation and managementExperience with state and federal licensing requirementsBenefits and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Instructional Designer

Tampa, FL

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Phoenix, AZ

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Charlotte, NC

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Chicago, IL

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Columbus, OH

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Lindon, UT

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructor, Licensing Services

Charlotte, NC

Our Instructor of Licensing Services is responsible for facilitating and measuring the effectiveness of GoHealth’s Producer license training and certification programs. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs, assessing candidate readiness, and implementing interventions to ensure a successful outcome. The Instructor of Licensing Services will play a vital role in the success of on-boarding our sales agents.

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Instructor, Licensing Services

Lindon, UT

Our Instructor of Licensing Services is responsible for facilitating and measuring the effectiveness of GoHealth’s Producer license training and certification programs. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs, assessing candidate readiness, and implementing interventions to ensure a successful outcome. The Instructor of Licensing Services will play a vital role in the success of on-boarding our sales agents.

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Instructor, Licensing Services

Chicago, IL

Our Instructor of Licensing Services is responsible for facilitating and measuring the effectiveness of GoHealth’s Producer license training and certification programs. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs, assessing candidate readiness, and implementing interventions to ensure a successful outcome. The Instructor of Licensing Services will play a vital role in the success of on-boarding our sales agents.

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Licensing Advocate

Lindon, UT

We’re seeking a talented Licensing Advocate who will function as a primary point of contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. In this role, you will be responsible for assisting with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. This position requires a service oriented mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute a complex and multi-step submission and tracking process in a fast-paced environment.

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Licensing Advocate

Charlotte, NC

We’re looking for an experienced Licensing Advocate who will function as a primary contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. You will assist with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. You have a service oriented mindset, high degree of accuracy and attention to detail. You can perform a complex and multi-step submission and tracking process in a fast-paced environment.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Provide a level of customer service to incoming agents joining GoHealth. You have daily interaction with agents and their managersObserve privacy policiesUpdate systems and databases with accuracyTroubleshoot technology issues related to license status that impact an agent’s ability to sellAssist agents with completing forms for licensing, appointments and re-certification; gather documentation and transmit securely and discreetlyObtain and notarizes affidavits and other state licensing documentationWork with sales agents and program leaders in the certification process for State-based Marketplaces, FFM and Medicare CertificationsSupport new agents through carrier required training during on-boarding and for annual re-certification activitiesSkills and Experience:Bachelor’s Degree or equivalent work experience1+ years call center or insurance licensing experience Experience communicating with various level Experience with accuracy and organization with work load.Experience managing personal information with a high degree of sensitivityLicensing experience is desirable; experience with data/working with databasesExperience with manual fingerprinting and eligibility to become a notary Benefits and Perks:Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Manager of Strategy

Chicago, IL

GoHealth is looking for a Manager of Strategy supporting three call centers to work with the company’s operational leadership team to help guide the company’s day-to-day, and long-term operational success. Projects will span across the company’s operational units and functions, with a focus on using analytics and business insights to identify high-impact opportunities and determine the optimal approach to capture them. Based on the individual’s personal interests and performance, they will be deployed into and may eventually receive the opportunity to step into leadership in one of GoHealth’s growing functions or business units.

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Manager, Licensing Services

Chicago, IL

Manager, Licensing Services leads a team of license advocates, administrators and/or analysts to support the on boarding of talent onto high performing sales teams across GoHealth’s Marketplace.

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Operations Summer Intern

Chicago, IL

GoHealth is looking for an Operations Intern to work with our Captive team’s executive leadership to help guide the business unit’s long-term strategy and success. Projects will span across the departments operation units and functions, with a focus on using analytics and business insights to identify high-impact opportunities and determine the optimal approach to capture them.

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Sales Trainer

Dallas, TX

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Sales Trainer

Chicago, IL

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Sales Trainer

Charlotte, NC

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Sales Trainer

Columbus, OH

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Sales Trainer

Lindon, UT

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Senior Manager, Licensing Services

Chicago, IL

As our Senior Manager, Licensing Services, you will lead a team of managers, facilitators, license advocates, license administrators and data analysts to support the onboarding of talent onto sales teams across GoHealth’s Marketplace. You will bring varied experience from the insurance industry, including training, licensing and a passion for employee and customer experience. You will work with business leaders to understand staffing and licensing needs and build strategies that achieve proficient, compliant and ready to sell agents to their program teams. You will accommodate and support a range of staffing and licensing needs throughout changing business dynamics. You will report to the VP of Organization Effectiveness & PMO.

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Workforce Management Analyst

Charlotte, NC

The Workforce Scheduling Analyst is an important contributor to the success of the operation owing largely to the intense focus on real time, reporting and schedule management for our agents to meet and exceed adherence goals.  The Workforce Management Scheduling Analyst is responsible for tactical planning and schedule adjustments, intra-day management, and historical trend analysis to ensure the call center achieves service levels and key performance indicators on a daily and interval basis. Key responsibilities include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver a world-class service while controlling expenses. Areas of focus include, but are not limited to scheduling, daily staffing requirements, forecasting procedures, service level, outliers, handle times, shrinkage, occupancy, and other call center metrics. Daily and ad-hoc report generation, intra-departmental communication and relationship building are key aspects of this role.

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Workforce Management Analyst

Chicago, IL

The Workforce Scheduling Analyst is an important contributor to the success of our call center operations, owing largely to the intense focus on real-time, reporting and schedule management for our sales agents to exceed adherence goals. You will have experience with call center tools in the Interactive Intelligence suite to ensure standards established by our clients and internal operating standards are achieved.You will be a bridge to connect WFM, Operations and multiple technical teams to develop data-driven recommendations to help guide our network to our best. You will report Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesAnalyze data on customer and agent trends to recommend increasingly optimized workforce/workflow solutions following established Goals (inclusive of resource and shift modeling).Coordinate the sensible implementation of staff scheduling requests including swaps, PTO approval, leaves of absence; work to maintain a balance between employee needs and volume demands.Daily management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances.Balance departmental workload and workforce to meet departmental goal's.Real-time management of agent skillset and queue assignments, daily schedule and activity maintenance within WFM scheduling.Communicate with agents to ensure schedule and activity adherence.Document/maintain all Workforce Management and Contact Center software processes.Follow all company procedures.Skills and Experience:Bachelor’s Degree preferred, or equivalent work experience.Minimum 2 years of experience in a workforce management and call/contact center environment.Advanced knowledge of workforce optimization software. Specific and recent experience with Verint or a WFM schedule management system.Advanced knowledge of telephony platforms (Avaya CMS, Cisco, Five9 ).Understanding of VOIP call routing technologyExperience with Automated Call Distributors (ACDs), Computer-Telephone Integration (CTI) automation, skills routing, forecasting, scheduling and daily management.Familiarity with Contact Center software reporting tools.Advanced knowledge of Microsoft Excel – (i.e. creating spreadsheets, v-lookups, pivot tables, script)Experience identifying latest trends and measure the impact to the business.Experience promoting communication and action across multiple partners in geographically dispersed locations.Willingness to work on evenings and weekends during peak periods.Benefits and Perks:Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JR1

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People & Culture

Director, Compensation & Benefits

Chicago, IL

The Director, Compensation & Benefits is responsible for the overall strategic direction, implementation and management of both Compensation and Benefit programs for GoHealth.

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Human Resources Admin

Chicago, IL

GoHealth is searching for an HR Admin to support our Sales Center who can help execute on objectives aligned to both the business and HR. You will assist in maintaining daily functions of the HR department including HRIS maintenance, tracking compliance, maintain data integrity for employee records, general reporting, full-cycle processing of new hires, transfers and promotions, on-boarding and engagement activities.

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Human Resources Operations Manager

Chicago, IL

GoHealth is looking for a Human Resources Operations Manager improve our effectiveness while empowering our HR staff to grow within a positive environment. You will oversee new-hire orientation and onboarding while having operational knowledge, experience using UltiPro and other HRIS platforms and providing leadership training and facilitation within our Human Resources department. This is a great role for someone to have an impact on our candidate experience and growing HR staff. You will report to the HR Director in Chicago, with dotted line administrative reports located company-wide.

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Organizational Development & Talent Director

Chicago, IL

GoHealh is seeking an Organizational Development & Talent Director who will oversee and influence strategic learning and development initiatives across the GoHealth enterprise – focusing on a consistent and superior learning experience. This individual is responsible for developing content and designing learning curriculum for the non-technical areas of GoHealth which includes but is not limited to Corporate staff and sales center field management.

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Sales Recruiter

Dallas, TX

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting to the Recruiting Operations Manager, you will help shape the direction of the vision to establish the future of sales recruiting! You will be inspiring, understand the hiring market and bring innovation to help empower our recruiting team to be consultative partners to our business and growth. This is a great opportunity to join a growing company within the health tech space.

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Sales Recruiter

Chicago, IL

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting to the Recruiting Operations Manager, you will help shape the direction of the vision to establish the future of sales recruiting! You will be inspiring, understand the hiring market and bring innovation to help empower our recruiting team to be consultative partners to our business and growth. This is a great opportunity to join a growing company within the health tech space.

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Sales Recruiter

Lindon, UT

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting to the Recruiting Operations Manager, you will help shape the direction of the vision to establish the future of sales recruiting! You will be inspiring, understand the hiring market and bring innovation to help empower our recruiting team to be consultative partners to our business and growth. This is a great opportunity to join a growing company within the health tech space.

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Sales Recruiter

Columbus, OH

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting to the Recruiting Operations Manager, you will help shape the direction of the vision to establish the future of sales recruiting! You will be inspiring, understand the hiring market and bring innovation to help empower our recruiting team to be consultative partners to our business and growth. This is a great opportunity to join a growing company within the health tech space.

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Sales Recruiter

Phoenix, AZ

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting to the Recruiting Operations Manager, you will help shape the direction of the vision to establish the future of sales recruiting! You will be inspiring, understand the hiring market and bring innovation to help empower our recruiting team to be consultative partners to our business and growth. This is a great opportunity to join a growing company within the health tech space.

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Sales Recruiter

Tampa, FL

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting to the Recruiting Operations Manager, you will help shape the direction of the vision to establish the future of sales recruiting! You will be inspiring, understand the hiring market and bring innovation to help empower our recruiting team to be consultative partners to our business and growth. This is a great opportunity to join a growing company within the health tech space.

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Product Management & Data Science

Associate Technical Project Manager

Chicago, IL

GoHealth is looking for a Technical Project Manager to join our Product Management & Data Science team. You will demonstrate mastery of agile principles and carry a passion for producing results. You will work with our teams daily to remove impediments, ensure understanding of priorities, and to maintain transparency with the broader organization. You will report to our Technical Program Manager.

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Data Scientist

Chicago, IL

Interested in Machine Learning techniques in the areas of Predictive Modeling, Time-Series Forecasting, and Survival Analysis? As a Data Scientist at GoHealth, you will work with team members to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. You will report to the Lead Data Scientist.

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Data Scientist Summer Intern

Chicago, IL

GoHealth is looking for a Data Scientist intern to join its Advanced Analytics and Operations Research team. You will learn and develop skills in data science and advanced analytics including statistics and optimization to develop models and technologies that create value to support the business. Some current and recent projects include the modeling of customer retention, lifetime values of Medicare Advantage policies and detection of anomalies in commission payments. You will directly report to our VP of Advanced Analytics.

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Data Scientist, Advanced Analytics

Chicago, IL

GoHealth is looking for a Data Scientist to join its Advanced Analytics and Operations Research team. You will use a combination of business and advanced techniques including statistics and optimization to develop models, products and technologies that create value throughout our diverse business. Some current and recent projects include the modeling of customer retention, lifetime values of Medicare Advantage policies and detection of anomalies in commission payments. You will directly report to our VP of Advanced Analytics.

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Data Scientist, Machine Learning

Chicago, IL

Interested in Machine Learning techniques in the areas of Predictive Modeling, Time-Series Forecasting, and Survival Analysis? As a Data Scientist at GoHealth, you will work with team members to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. You will report to the Lead Data Scientist.

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Director, Advanced Analytics

Chicago, IL

GoHealth is looking for a Director, Advanced Analytics to join as leader of the Statistical Modeling function, reporting to the Vice President, Advanced Analytics. You will guide the work of a team of Data Scientists and Data Analysts, will apply rigorous statistical approaches to important problems, and work with a team to develop the outstanding solutions that promote GoHealth’s unparalleled growth. We are looking for candidates who can manage and empower teams, have demonstrated expertise in statistical modeling and data science, and the ability to turn that expertise into substantial financial impact.

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Director, Data Science

Chicago, IL

GoHealth is looking for a Director, Data Science to join as leader of the Statistical Modeling function, reporting to the Vice President, Advanced Analytics. You will guide the work of a team of Data Scientists and Data Analysts, will apply rigorous statistical approaches to important problems, and work with a team to develop the outstanding solutions that promote GoHealth’s unparalleled growth. We are looking for candidates who can manage and empower teams, have demonstrated expertise in statistical modeling and data science, and the ability to turn that expertise into substantial financial impact.

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Machine Learning Engineer

Chicago, IL

Interested in Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Machine Learning Engineer at GoHealth, you will work with partners to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves.You will report to the Lead Data Scientist.

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Product Analyst

Chicago, IL

GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. You will have experience in a technical field requiring deep product expertise. The Product Analyst will work with external counterparts, several business and technical teams within GoHealth to solve for important product needs. You will support bringing new insurance platform technologies to market. The Product Analyst position provides a career growth opportunity for candidates desiring to transition from a technical role to a business or product role. You will report to the Director of Product ManagementFrequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesDevelop deep, functional expertise in our products.Work with Product Managers and User Experience Designers to design and conduct user testing of consumer-facing GoHealth products.Work with GoHealth Product team, Legal team, and external government entities to understand Medicare and Affordable Care Act (ACA) compliance and author related software requirements.Produce documentation, illustrating product features, for approval by government entities.Communicate status of products and new features to partners, including upper management and executives.Work with external partners and Engineering team to ensure time-sensitive data sets ingested by GoHealth platforms are up-to-date and in the required format.Work with Engineering Architecture team to configure UI and associated documentation for healthcare enrollment applications to business growth and revenue.Update system configurations to ensure health insurance marketplaces support sales of important products.Work with the Product Team to identify and lead any additional efforts required to support release of new products and features.QualificationsBachelor’s degree with 3+ years of experience in Technical Support, Project Administration, Project Management, or equivalentDemonstrated ability to think analytically and troubleshoot technical issuesExperience creating documentation and communicating with multiple levels of teamsExperience communicating with external customers and large enterprise partnersProject manage while completing goals and deadlines Experience with JIRA, Jenkins, BitBucket, XML, Java, or Python a plusBenefits and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Product Analyst Summer Intern

Chicago, IL

GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. We are searching for a Product Analyst Intern who is passionate about the healthcare system in the U.S. to support our product team.  The ideal candidate is enrolled in a STEM undergraduate degree program and exhibits strong analytical and troubleshooting skills, as well as excellent verbal and written communication. The Product Analyst Intern will collaborate with external counterparts and various business and technical teams within GoHealth to solve for critical product needs in support of bringing innovative insurance platform technologies to market.

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Product Manager

Chicago, IL

You are a Product Manager who is passionate about the healthcare system in the U.S. to help lead our products into the future. You will sit within GoHealth's engineering-focused technology organization and help define, articulate, and execute our product vision. You will maintaining a sense of our clients' needs and behaviors; GoHealth's strategic direction; the competitive environment; and our industry to create sustainable market leadership. You will demonstrate a history of doing the research, digging into the details, analyzing the data, knowing the market, and performing disciplined experiments to promote changes which produce measurable value. You will report to the Director of Product Management.

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Senior Data Scientist

Chicago, IL

Interested in Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Senior Data Scientist at GoHealth, you will work with partners to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. In addition to building end-to-end projects, you will mentor junior Data Scientists and promote a culture of learning within the GoHealth Data Team. You will report to the Lead Data Scientist.

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Senior Data Scientist, Advanced Analytics

Chicago, IL

GoHealth is looking for a Data Scientist to join its Advanced Analytics and Operations Research team. You will use a combination of business and advanced techniques including statistics and optimization to develop models, products and technologies that create value throughout our diverse business. Some current and recent projects include the modeling of customer retention, lifetime values of Medicare Advantage policies and detection of anomalies in commission payments. You will directly report to our VP of Advanced Analytics.

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Senior Data Scientist, Machine Learning

Chicago, IL

Interested in Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Senior Data Scientist at GoHealth, you will work with partners to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. In addition to building end-to-end projects, you will mentor junior Data Scientists and promote a culture of learning within the GoHealth Data Team. You will report to the Lead Data Scientist.

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Senior Machine Learning Engineer

Chicago, IL

Interested in Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Senior Machine Learning Engineer at GoHealth, you will work with partners to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. You will also contribute to the maintenance and improvement of our real-time production models, and the underlying AWS deployment pipeline.You will report directly to our VP of Advanced Analytics. 

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Senior Manager, Advanced Analytics

Chicago, IL

GoHealth is looking for a Senior Manager, Advanced Analytics to join as leader of the Statistical Modeling function, reporting to the Vice President, Advanced Analytics. You will guide the work of a team of Data Scientists and Data Analysts, will apply rigorous statistical approaches to important problems, and work with a team to develop the outstanding solutions that promote GoHealth’s unparalleled growth. We are looking for candidates who can manage and empower teams, have demonstrated expertise in statistical modeling and data science, and the ability to turn that expertise into substantial financial impact.

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Senior Product Manager

Chicago, IL

GoHealth is looking for a Senior Product Manager who is passionate about the healthcare system in the U.S. to help lead our products into the future. You will sit within GoHealth's engineering-focused technology organization and help establish, articulate, and accomplish our product vision. While guiding efforts to build high-value products will be a primary responsibility, you will maintain a sense of our clients' needs and behaviors. If you enjoy demonstrating a history of doing research, digging into the details, analyzing the data, knowing the market, and performing disciplined experiments to create changes which produce measurable value then we encourage you to apply. You will report to the Director of Product Management

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Technical Project Manager

Chicago, IL

GoHealth is looking for a Technical Project Manager to join our Product Management & Data Science team. You will demonstrate mastery of agile principles and carry a passion for producing results. You will work with our teams daily to remove impediments, ensure understanding of priorities, and to maintain transparency with the broader organization. You will report to our Technical Program Manager.

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Sales & Benefits Consulting

Bilingual Medicare Sales Specialist

Charlotte, NC

As a Bilingual GoHealth Insurance Sales Specialist, you will assist individuals in Spanish through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for, attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Bilingual Medicare Sales Specialist

Chicago, IL

As a Bilingual GoHealth Insurance Sales Specialist, you will assist individuals in Spanish through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for, attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Client Support Specialist $35k+/year

Lehi, UT

As a GoHealth Client Support Specialist you will field inbound customer calls and conduct outbound sales calls to potential leads to assess their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer’s needs. You will be a key player in GoHealth’s mission to connect Americans with healthcare options. This is currently a remote position but is expected to return to the Lindon, UT office at a later date. The position offers fully paid training with an established career path for professional growth.

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Customer Retention Specialist

Charlotte, NC

GoHealth Customer Retention Specialist conduct outbound sales calls to potential customers and field inbound sales calls in to our sales agent. You will quickly assess customer information and achieve a retention sales. You will meet sales and call handling quotas while providing a great customer service experience. As a Customer Retention Specialist you will use your customer service or sales background to help expand our Health Insurance Advocate team! You will report to a team manager will the possibility of internal growth.

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Customer Service Representative

Lehi, UT

Our GoHealth Insurance Advocates field inbound and conduct outbound sales calls. GoHealth top performing advocates are able to quickly process high quality information about their consumers and transfer to the appropriate sales team to complete insurance buying process.  As an advocate  your customer service or sales background will help lead you towards success and growth within the organization.

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Customer Service Representative $35k+/year

Utah (Virtual)

As a GoHealth Customer Service Representative you will field inbound customer calls and conduct outbound sales calls to potential leads to assess their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer’s needs. You will be a key player in GoHealth’s mission to connect Americans with healthcare options. This is currently a remote position but is expected to return to the Lindon, UT office at a later date. The position offers fully paid training with an established career path for professional growth.

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Entry-Level Customer Service Representative

Charlotte, NC

As a GoHealth Customer Support Representative you will field inbound customer calls and conduct outbound sales calls to potential leads while assessing their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer’s needs. This is a remote position but will return to the Charlotte, NC office at a later date. You will receive paid training with an established career path for professional growth.You will report to a team manager.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Screen inbound consumer’s sales calls and transfer to the appropriate sales team to complete insurance buying processLearn insurance product offerings from several insurance carriers such as major medical, Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products.Conduct outbound calls to potential customersBe a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.Meet set personal and team performance and sales goals Continue to increase you insurance expertise by completing training and insights Skills and Experience:1+ years of Sales, Customer Service or Retail experienceExperience providing excellent customer service Experience meeting performance and sales goalsBasic computer proficiency, including Microsoft OfficeHigh School diploma requiredEvening and weekend hours requiredLearn and understand areas of the Federal Centers for Medicare and Medicare Services (CMS) and State legal standards for the insurance industryBenefits and Perks

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Insurance Advocate

Utah (Virtual)

A GoHealth Insurance Advocate will conduct outbound sales calls and field inbound sales calls in to our Sales Center. You will learn GoHealth processes and quickly assimilate information to meet sales/call handling quotas while recording high-quality information about customer information and contact results. As an advocate your call center, customer service or sales background will help expand our Health Insurance Advocate team! You will report to a team manager will the possibility of internal growth.

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Insurance Advocate

Charlotte, NC

Our GoHealth Insurance Advocates field inbound and conduct outbound sales calls. GoHealth top performing advocates are able to quickly process high quality information about their consumers and transfer to the appropriate sales team to complete insurance buying process.  As an advocate  your customer service or sales background will help lead you towards success and growth within the organization.

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Medicare Sales Specialist

Lindon, UT

As a GoHealth Medicare Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Medicare Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Medicare Sales Specialist

Charlotte, NC

GoHealth Medicare Sales Specialist will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. As an insurance sales consultant you will provide outstanding customer service to your customers while achieving monthly sales goals. If you are motivated to achieve your sales license and learn the medicare sales industry and an attractive career path with growth and success, while be rewarded with merit-based incentives, then come join our elite sales organization.

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Medicare Sales Specialist

Chicago, IL

As a GoHealth Medicare Sales Specialist, you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Medicare Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Medicare Sales Specialist - Training Begins January 2021

Columbus, OH (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Operations Support Specialist

Charlotte, NC

The GoHealth Operations Support Specialist will guide communication between the corporate marketplace team and the benefit center to achieve business service level goals and maximize sales team efficiency. You will contribute to the team’s goals by creating processes, improving inefficiencies, increasing tracking accuracy, and completing business important tasks that allow agents and managers to do their job. If you excel working with deadlines and can build partnerships with leaders then we encourage you apply and join our team.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesProvide administrative support to the Tier 1 departmentProduce routine reporting documents and spreadsheetsReport and reconcile on agent submissions, bonuses and attendance.Communicate updated internal procedures to the Tier 1 staffOn-board and off-board newly hired and terminated employeesCoordinate promotions, team alignments, and disciplinary actions with Human ResourcesGuide communication between sales teams and other supportive departmentsMake recommendations to managers to improve the efficiency, productivity and optimization of sale procedures.Perform other tasks as directed by Program Director or VPSkills and Experience1+ years of administrative support experience in a fast and high pressured environmentBachelor’s degreeExperience with Excel (Spreadsheets) and PowerPointExperience creating processes and change management communication Experience meeting deadlines with an understanding of urgencyBenefits and Perks:

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Sales Center Quality Assurance Analyst

Charlotte, NC

As a Sales Center Quality Assurance Analyst, you will be responsible for attesting to the quality of the customer service provided by our agents. You will routinely work with other Quality Assurance analysts and business leaders to ensure that performance, compliance and consistency in scoring our agents are being followed. You will identify areas of improvement, make suggestions and contribute to the our overall customer service quality. 

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Sales Representative

Chicago, IL

As a GoHealth Insurance Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Sales Representative

Lindon, UT

As a GoHealth Insurance Inside Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the product and service. The Insurance Sales Specialist will provide outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for, attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing team within a fun and supportive work environment. You will report to a team manager. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Sell health insurance plans and products to our customers from inbound calls customers. No cold calling.Guide consumers through the health insurance policy selection and application process and serve as an expert for health insurance enrollments. Learn insurance product offerings from several insurance carriers such as major medical, Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products.Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.Meet set personal and team performance and sales goals Continue to increase you insurance expertise by completing training and insights Skills and Experience:Experience providing outstanding customer service Work and excel in a sales environment that requires meeting goals and quotas Experience navigating multiple systems while conducting callsWill complete all state licensing exam requirements Understand how to comply with Federal CMS and State legal standards.Benefits and PerksPerformance-based incentivesPaid time off401k program with company matchEmployee Stock Purchasing PlanMedical, dental, vision, and life insurance benefitsProfessional growth opportunitiesGenerous employee referral bonusesEmployee interest clubsCharitable eventsMonthly event calendars, newsletters and wellness activitiesBirthday celebration recognitionWork From Home StipendGoHealth is an Equal Opportunity Employer#LI-AN1

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Sales Representative

Charlotte, NC

As a GoHealth Insurance Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Sales Support Specialist

Charlotte, NC

GoHealth Sales Support Specialist will guide communication between our marketplace team and sales benefit center to achieve business service level goals and maximize sales team efficiency. You will be an administrator to our team of sales managers, contribute to sales team’s goals by creating processes, produce reports, improve inefficiencies, increase tracking accuracy of sales metrics, and complete business essential tasks that allow agents and managers to do their job. Join a growing company whose mission is help Americans access healthcare.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesWork with managers to ensure adherence levels to maximize productivityReconcile/track/audit submissions, bonus, and attendanceReport on team contests and prizesWork with in-house licensing team to gather required information for agents to get appointed/licensedEnsure that all agents are equipped with the tools they need from a technical standpoint Correct inaccuracies in insurance plan info pages, and work with member services to avoid issues (Bonus Reconciliation Reports, etc.)Be the liaison between the benefit center sales team and licensing department (Accountability Report, etc.)Make recommendations to improve the efficiency and optimization of processesStay current on internal proceduresPerform other tasks as directed by Program Manager or Program DirectorSkills and Experience:1+ years of experience in a call center of similar environmentBachelor’s degreeExperience with Excel (can maintain complex spreadsheets)/PowerPoint/Word/)Experience creating or improving processesCan complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance licenseProject management with deadlines and an understanding of urgencyHave problem solving skillsStrong organizational and planning skillsBenefits and Perks

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TeleCare Member Services Agent

Lindon, UT

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll create an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesEngage with existing members, delivering high-quality customer service and helping them navigate their new health insurance planEducate members on information about plan benefits and how to use their insurance plan benefits Work with your manager to investigate and resolve member complaints and escalationsSell and cross-sell services to meet member needsUnderstand all products that GoHealth offersWork on special projects for the GoHealth Telecare team, expanding the services provided, and value delivered to membersWork simultaneously with multiple computers, applications, and databasesEnsure members are satisfied with their purchases and see GoHealth's TeleCare team as a partner in their continued health journeySkills and ExperienceExperience responding to customers inquiries and requestsExperience with Excel (can maintain complex spreadsheets) and PowerPointExperience providing customer service Previous sales experience or member services experienceProvide availability with flexible schedule1+ years’ experience in sales, retention, or member services settingLicense in Health at time of applicationBenefits and PerksPerformance-based incentivesPaid time off401k program with company matchEmployee Stock Purchasing PlanMedical, dental, vision, and life insurance benefitsProfessional growth opportunitiesGenerous employee referral bonusesEmployee interest clubsCharitable eventsMonthly event calendars, newsletters and wellness activitiesBirthday celebration recognitionWork From Home StipendGoHealth is an Equal Opportunity Employer#LI-AN1

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TeleCare Member Services Agent

Chicago, IL

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll be responsible for creating an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

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TeleCare Member Services Agent

Charlotte, NC

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll be responsible for creating an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

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Virtual Medicare Benefit Consultant

Phoenix, AZ (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Benefit Consultant

Tampa, FL (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Illinois (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Columbus, OH (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Utah (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

North Carolina (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Tampa, FL (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Sales Management

Inside Sales Program Manager

Charlotte, NC

The Program Manager (PM) – is responsible for internal sales campaign’s performance. Program Mangers will oversee and coordinate the planning, organizing, and training necessary to achieve KPIs, quality improvement and retention goals.  You will lead and provide leadership and development to 4-6 sales leaders with teams of 10-15 agents. If you’re ready to motivate a team of leaders to deliver superior sales performances and exceptional consumer experience for a growing company, then join us!

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Interim Nesting Trainer

Lindon, UT

The Learning & Development team is looking for a Interim Nesting Trainer to deliver training and coaching to insurance sales agents and will report into the Sr. Manager, Learning & Development. In this role, you will be responsible for highly effective training delivery, conducting weekly performance evaluations, and providing coaching and feedback to licensed agents to drive key performance indicators. This is a growing department and your expertise in administering and facilitating training will have an impact on the growth and development of 500+ sales agents. This is a great role for someone that enjoys seeing their work being successfully implemented throughout a growing company. This is an interim role that would initially be for up to a 3-month period. After which we will determine your ability to join in a full time capacity, based on the needs of the business.

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Quality Assurance Team Manager

Charlotte, NC

A GoHealth Call Center Quality Assurance Team Leader will manage a team of Quality Assurance Analysts. You will identify overall compliance-related behavior trends and communicate them to management to address. This is an important role within our call center environment that ensures our sales representatives follow CMS and regulatory guidelines. You will have an impact in a revenue generating department and growing company. You will report to the Quality Assurance Director. ResponsibilitiesListen to call recordings from QA Analysts, sales agents and score against a compliance checklistIdentify overall compliance-related behavior trends and communicate them to management to addressRemain professional and composed throughout all QA interactionsPerform to achieve certain metrics, including number of calls monitored and accuracy rateUnderstand GoHealth's internal proceduresComply with Federal CMS and State legal requirements and standardsComplete all Call Center Quality Assurance training requirementsSkills and ExperiencePrevious call center or telemarketing experience1+ years of experience delivering feedback, recommendations and compliance trends to employees,Experience with all levels of communication Understand basic performance metrics and how individual performance goals correlate to overall team performance goalsHigh-school Diploma or GED Health and Life Insurance License preferredPerks and BenefitsPerformance-based incentivesPaid time off401k program with company matchEmployee Stock Purchasing ProgramMedical, dental, vision, and life insurance benefitsProfessional growth opportunitiesGenerous employee referral bonusesEmployee engagement activities supporting charitable causesBirthday and Anniversary RecognitionWork From Home StipendGoHealth is an Equal Opportunity Employer#LI-AD1

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Sales Trainer

Lindon, UT

The Learning & Development team is looking for a Sales Trainer to deliver training to our experienced insurance advocates. You will be responsible for delivering exceptional training, providing input to the design and measurement of programs, as well as providing coaching and feedback to multiple teams that are measured with KPI’s. You will be working with a Learning & Development manager and have a direct impact on the success of our sales agents. Apply today and join a growing team and company.

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Seasonal Team Manager - Enterprise Solutions

Charlotte, NC

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring  accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance. 

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Team Manager

Lindon, UT

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

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Team Manager

Phoenix, AZ

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

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Team Manager

Charlotte, NC

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

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Team Manager

Tampa, FL

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

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Team Manager

Chicago, IL

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

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Team Manager

Charlotte, NC

The Customer Service Manager, is a leader that will lead a team of non-licensed call center agents who contact our warm leads to qualify and transfer the customer to a licensed agent who will sell a insurance policy.  The ideal candidate will be able to motivate a team to deliver on their goals, as well as ensuring team goals are met and exceeded.. You have experience motivating, supporting and providing sales guidance to a team so that sales goals are met and exceeded. This a great leadership roles with development and professional growth opportunities. You will have a direct impact on sales, goals and quotes. 

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Team Manager

Charlotte, NC

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring  accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance. 

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Training Manager

Charlotte, NC

The Member Services TeleCare Team (MST) is looking for a Trainer Manager to provide training to MST agents. You will manage training delivery, providing feedback to the design and measurement of programs, and providing feedback to licensed MST agents to improve goals. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesAdminister learning lab training to new hire, licensed MST agents to exceed goals as quickly as possibleManage new hires nesting to bridge the gap from the training room into integration with the MST teamsConsult with business leaders to evaluate areas of opportunity and collaborate on learning and communication projects to promote performance improvements at the program or team levelUse goals, reports, and direct observation to provide one-on-one coaching to improve performance. Will be a floating manager between all MST teams to provide team coaching, individual one on ones and trainer to manager updates for low performing agentsReview materials for instructor-led and online training and facilitates classroom or virtual training for topics including business process changes, sales, tests, retention projects, products, and systemsUnderstand all training proceduresContribute to process improvement programs to refine and improve operational efficienciesTrack and understand multiple team metrics, such as effectuation rates, recovery rates, overall team production, and more; promote behavior necessary to exceed metric targetsUnderstand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health productsSkills & Experience3+ years of Insurance sales experience3+ years of Medicare KnowledgeExperience leading process improvementUnderstand the construction of development plansUnderstand how to identify areas of employee improvementExperience communicating with multiple levels Experience leading multiple teamsPassion for empowering and developing peopleExperience measuring training effectivenessBenefits and Perks

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Training Manager

Chicago, IL

The Member Services TeleCare Team (MST) is looking for a Trainer Manager to deliver training to MST agents. In this role, you will be responsible for highly effective training delivery, providing input to the design and measurement of programs, and providing coaching and feedback to licensed MST agents to drive key performance indicators. 

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Training Manager

Lindon, UT

The Member Services TeleCare Team (MST) is looking for a Trainer Manager to deliver training to MST agents. In this role, you will be responsible for highly effective training delivery, providing input to the design and measurement of programs, and providing coaching and feedback to licensed MST agents to drive key performance indicators. 

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Sales Strategy & Optimization

Sales Strategy Compensation Analyst

Chicago, IL

GoHealth is looking for an insightful Sales Strategy Compensation Analyst to help us make better sales and marketing decisions to ensure that customers who need health insurance get covered. Up for the challenge? Read on.You will gather and report sales and enrollment statistics to calculate and provide recommendations to improve compensation plans for our 2,000+ team of sales agents. You will reconcile the data to develop financial and strategic analyses and present your findings to executive leadership. You should also be able to achieve applicable results and solve complex problems to help grow our company. You will report to the Sr Associate of Strategy & OperationsFrequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities: Extract and transform raw data from multiple reporting tools into meaningful and useful information to find more useful strategic and operational insights relating to sales agent compensationCalculate monthly variable compensation for our sales teamsRun multiple strategic projects focused on increasing sales performance and company growthEvaluate current processes, recommend and implement future state solutionsWork with the Sales team and to interpret data and develop recommendations based on findings for executive leadershipWork with our data analytics and product development teams to develop new reporting toolsCreate accurate reports by established deadlines and on an ad-hoc basisOther responsibilities may be assigned to support the Sales teamSkills and Experience:Bachelors’ degree required, in Business, Engineering, or Computer Science 1 or more years of experience in strategy, consulting, or similar role at a high-growth companyExperience with MS Excel (manipulating large sets of raw data, complex formulas, modeling) requiredExperience with TableauNatural passion in creating solutions, developing workarounds, and creating reportsExperience communicating with all levels of managementBenefits and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity Employer#LI-SR1 

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Strategy and Operations Summer Intern

Chicago, IL

GoHealth is looking for a Strategy and Operations Intern to work with our Marketplace team’s executive leadership during the summer to help guide the business unit’s long-term strategy and success.  This paid internship will include working on projects that span across the department’s operation units and functions, with a focus on using analytics and business insights to identify high-impact opportunities and determine the optimal approach to capture them.

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Strategic Partnerships

B2B Marketing Specialist

Chicago, IL

GoHealth is looking for an experienced marketer to join the high-growth Strategic Partnership team. You will be directly involved with developing external partner marketing strategies as we both expand into new markets and maximize existing relationships, assisting as many consumers with their Medicare needs as possible. As our Marketing Specialist, you will establish and guide our evolving B2B marketing strategies, while working with multiple teams on execution. As a member of the Partner Performance team, you will report to the Director of Partner Operations:

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Manager, Partner Marketing – Strategic Partnerships

Chicago, IL

GoHealth is looking for an experienced marketer to join the high-growth Strategic Partnership team. You will be directly involved with developing external partner marketing strategies as we both expand into new markets and maximize existing relationships, assisting as many consumers with their Medicare needs as possible.The Partner Marketing Manager will establish and guide our evolving B2B marketing strategies, while working with multiple teams on execution. As a member of the Partner Performance team, you will report to the Director of Partner Operations:Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Establish Partner marketing strategy as it pertains to partners and their network of consumersLead voice in deciding the direction of creative strategy, assets, and positioning for our partner channelDirect the development of partner-focused content and collateral.Understand our processes of the Strategic Partnerships organization, maintaining understanding of the partner, their customer’s health insurance journey, while advocating for customer-centric marketing and design experiencesCreate engaging, unique content that serves a strategic purpose and addresses the customer’s Medicare needs. Content must be well-researched, helpful, and comprehensive of value propositionsWork with partners from Creative, Design, Compliance, and Technology teams to direct execution and evolution of your partner visionEnvision and lead discussions on partner channel and partner strategies and ideasAssume an active role in weekly team meetings and other future thinking discussions relating to partner marketing and growth.Skills and Experience:Bachelor’s degree in Marketing, or equivalent work experience.4+ years of Marketing track record, working on a wide array of partner marketing or demand generation marketing within a B2BExperience with what makes content engaging and successfulHelp the team improve strategy, messaging, and overall creative processExperience working with and communicating with multiple teams and their members.Experience creating and collating great partner related content including brochures, webinar or video series, online guides, infographics, web pages.Preferred experience in the health insurance or Medicare industry, or a desire to understand itExperience working with writing partners to develop concepts, through to execution.Experience creating work that will be reviewed for complianceBenefits and Perks:Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-CB1

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Strategic Partnerships Summer Intern (Carrier and Business Development)

Chicago, IL

GoHealth is looking for an intern to work with our Strategic Partnerships team’s executive leadership during the summer to help guide the business unit’s long-term strategy and success. This paid internship will include working on internally and externally facing projects that span across the department’s operation units and functions, with a focus on driving business development and partner-facing development and go-to-market strategies.

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Strategic Partnerships Summer MBA Intern - Corporate Development

Chicago, IL

GoHealth is looking for a Strategic Partnerships Intern to join our Strategic Partnerships team for the summer, looking at potential partnerships in emerging healthtech companies, via traditional business development partnerships or strategic investment partnerships. As part of this lean team, you will work directly with the Director to support the end-to-end partnership and investment process. This is a paid internship.

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