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Captive Sales Center

Team Manager - Tier 1

Lindon, UT

The Sales Team Manager, is a leader that will lead a team of licensed call center agents who sell insurance products to our clientele. You have experience motivating, supporting and providing sales guidance to a team so that sales goals are met and exceeded. This a great leadership roles with development and professional growth opportunities. You will have a direct impact on sales, goals and quotes. 

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Customer Engagement

Zendesk Administrator

Chicago, IL

The GoHealth Customer Engagement team works with hundreds of thousands of GoHealth members with the goal of improving member experience and satisfaction with products purchased from GoHealth. You are a Zendesk Administrator who will be the driver for the Zendesk platform that enables a multichannel approach to engaging with our members and responding to incoming demand to improve overall member retention. You will work with important stakeholders from internal business units and external partners to help create an outstanding post sale experience for our members. You will report to the Director of Customer Operations.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Oversee Zendesk infrastructure (user roles, brands, triggers, forms, and ect)Manage all levels of Zendesk administration, including supporting all users and ensuring data integrityBe a point person for daily operations and drive ongoing optimization of our Zendesk instance by responding to issues, developing processes based on best practices, and implementing automation to increase efficiencyAdvise the team on best practices for Zendesk management, with a goal of eventually building all change management activities within the systemManage client relationship with Zendesk in partnership with our Marketing Automation team.Oversee the management of our Zendesk Guide/Help Center/Knowledge baseSkills and Experience: BA or BS degree with 2+ years of work experience1 year experience with Zendesk as a power user, developer or administrator. Zendesk Administrator Certification considered a plus.Experience designing and implementing new processes that encourage user adoptionWork with partners at all levels to propel impactful changesAdaptable to changing deadlines and prioritizing multiple simultaneous projectsBenefits and Perks: Open vacation policy401k match programMedical, life, dental, and vision benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-CB1

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Engineering

Lead Software Engineer

Chicago, IL

GoHealth is looking to add a Lead Software Engineer to play an important part in designing high-performing, scalable, web-based software solutions that handle a high volume of transactions each day. As a senior member of our software engineering team, you are experienced with software design, architecture, construction, testing, deployment, and support in an Agile environment. As a Lead Software Engineer, you will be an important contributor to our software development at GoHealth, and serve as an expert in our organization and a leader to your team. You will report to the VP of Engineering.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. ResponsibilitiesArchitect high-quality, well-tested, reliable softwareWork with Product Management, Quality Assurance, and other Engineers in an agile environmentDevelop engineering teams in implementing important new business functionalityBe an internal champion in code quality, reuse, and extensibilityDevelop knowledge of GoHealth platform architecture and applicationsSkills and ExperienceBachelor’s Degree in Computer Science, Engineering or similar field7 or more years of software development experienceExperienced in leading and empowering a team of technical engineersSome (but not necessarily all) of these skills: Java, JavaScript, TypeScript, or GolangKnowledge of how to implement useful testsKnowledge of common libraries and frameworks helpful: Spring, React, ReduxExperience with Linux or *BSD, and Open Source tools, frameworks, and technologiesExperience working with multiple types of databases/application serversReady to describe your vision and demonstrate passion for our work productBenefits and PerksOpen vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-JL1

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Principal Site Reliability Engineer

Chicago, IL

The Principal Software Engineer at GoHealth will be a lead role in designing high-performing, scalable, web-based software solutions that handle a high volume of transactions each day. The ideal Principal Software Engineer will be a creative and strategic thinker, an effective motivator and experienced leader. This person will be able to thrive in an Agile environment and will be process- and technology-improvement oriented. The Principal Software Engineer will be an integral part of our Product Development team, serving as a thought leader in the group and as a mentor to their team.

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Principal Software Engineer

Chicago, IL

The Principal Software Engineer at GoHealth will be a lead role in designing high-performing, scalable, web-based software solutions that handle a high volume of transactions each day. The ideal Principal Software Engineer will be a creative thinker, motivator that empowers a team. You will succeed in an Agile environment and will be process- and technology-improvement oriented. The Principal Software Engineer will be an important contributor to our Product Development team, serving as an expert in the group and as a mentor to their team. You will report to the VP of Engineering. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities:Be the go-to technical lead for high priority technical matters at GoHealth.Identify new ways to improve processes within your team and projects.Connect lower level technical details to our needs.Advocate for and champion overall code quality, reuse, and extensibility, and serve as technical expert.Build your team. Encourage and empower ongoing professional development of all team members, mentor junior developers, and cultivate a positive working environment.Promote expertise within the company and participate in startup community activities like engagement with GitHub, Stack Overflow, and Chicago-based meetups.Develop knowledge of GoHealth platform architecture and applications.Skills and Experience:Expertise in either Java or JavaScript.10+ years of experience in Software Engineering (software design, architecture, deployment, and support).Bachelor’s Degree in Computer Science, Engineering or similar field.Experience, with a full-stack background in front-end and back-end Java development.Front-end experience with TypeScript, JavaScript, Angular, React, Nodejs and Redux is helpful.Experience with Linux or BSD, and Open Source tools, frameworks, and technologies.Experience working with multiple business layers to achieve SaaS products through the SDLC.Experience with the software development process, automation, and testing.Previous team empowerment and leadership experience.Experience with multiple hosting solutions (AWS, VPS, on-premise).Fluent on topics of networking, transport protocols, security, and monitoring.Experience with multiple types of databases/application servers.Ready to implement your vision and demonstrate passion for their work product.Benefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-JL1

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Senior Site Reliability Engineer

Chicago, IL

GoHealth is looking for a Site Reliability Engineer (SRE) to join our team. You will work with our software development teams to assist them in creating reliable well behaved applications and getting those applications deployed safely in production. You will be both working in application code work and our infrastructure components. The Site Reliability Engineer (SRE) will be an important contributor to our Software Development team, and will have a voice in Software design and Architecture. You will work with the GoHealth engineering team to increase the reliability and observability of our systems. Our goal will be to provide growth and mentor-ship within our department. You will grow skills in both Operations and Software Engineering. You will report to a Principle Engineer.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Help develop tools and systems that assist GoHealth's Engineering, QA, and Operations team, to achieve high-quality software.Monitor and respond to alerts from technology infrastructure to ensure Service level agreements are met.Work throughout the technology stack to develop, and monitor solutions that allow for continued scalability.Use knowledge to troubleshoot systems.Skills and Experience:5+ years of experience or Bachelor’s Degree in Computer Science, Engineering or similar field.Knowledge of managing Linux systems (RHEL, CentOS).Skills with one or more scripting languages (bash, Python, Perl, Ruby or similar).Experience using infrastructure or configuration management tools such as Puppet, Chef, Ansible, or Terraform.Collaborative individual that will keep team members informed of changes and solutions.Produce results while working autonomously and within a team environment.Experience using version control tools such as, GIT and Mercurial.Benefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity Employer Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Senior Software Engineer

Chicago, IL

The Senior Software Engineer at GoHealth will play a key part in designing performant, scalable, web-based software solutions that handle a high volume of transactions each day. As a senior member of our software engineering team, the right person will be experienced in software design, architecture, construction, testing, deployment, and support in an Agile environment. This person will have some experience leading a team and managing collaborative team projects. The Senior Software Engineer will be an integral part of our software development at GoHealth, serving as a thought leader in our organization and as a mentor to their team.

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Senior Software Engineer-Data

Chicago, IL

GoHealth is looking for Data Engineers who will oversee the development of its multiple batch and streaming data pipelines. We are looking for candidates who have experience building large batch pipelines, and experiencing building stable, high throughput streaming systems. You will work with other members of Engineering, Product and Project Management, and multiple business groups to ensure availability of usable data to all parts of the business that need it. You will report to a Principle Engineer.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities:Deploy batch and streaming data pipelines.Monitor and ensure operational stability of data pipelines.Create documentation of the technical detail design, operational support and maintenance procedures for all data pipelines.Ensure data quality and compliance with development, architecture, reporting, and regulatory standards throughout entire data pipeline.Work with the Engineering Team, experts and department leaders to build new data-related processes and reports.Skills and Experience:Bachelor’s Degree in computer science or equivalent experience.4+ years of experience designing data pipelines and tasks.Understanding of data warehousing concepts and dimensional data modeling.Experience troubleshooting performance issues and fine tuning queries.Experience extracting data from relational and document databases.Experience consuming data over HTTP and in formats such as HTML, XML, and JSON.Knowledge of and experience with a version control system (such as Git, Mercurial, SVN).Proficiency in Java or Python programming languages.Familiarity with data warehousing platforms, such as Redshift, Snowflake, SQL Server.Benefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity Employer Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Software Engineer

Chicago, IL

GoHealth is hiring a Software Engineer who will help design performant, scalable, web-based software solutions in our agile environment. As a software engineer, you will join one of our feature-delivery teams, collaborating across product stacks and looking for constant improvement to our organization's ability to connect consumers with the right insurance products. We are an open-source environment, and encourage learning new languages and technologies. Our current platform is written in Java on the backend and uses JavaScript React on the front-end. You will report to a Principle Engineer.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Achieve high-quality, well-tested, reliable software by following best practices for an agile delivery method.Collaborate across Product Management, Quality Assurance, and your fellow Engineers to ensure that we are delivering the best product possible.Participate in learning and professional growth opportunities that are provided by working with a diverse set of accomplished engineers.Skills and Experience:Minimum of 2 years of contributing to a codebase and putting code into production, including experience with databases and application serversPreferred technologies: Java, JavaScript, TypeScript, Golang, Spring, React, and ReduxTest - implementing high-quality tests to ensure our code is top-notch.Familiarity with Linux or MacOS, Open Source tools, frameworks, and technologies.Bachelor’s Degree in Computer Science, Engineering or similar fieldBenefits and Perks:Open vacation policy + 401k program with company matchMedical, dental, vision, and life insurance benefits including flexible spending accounts and commuter and transit benefitsCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-JL1

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Software Engineer-Data

Chicago, IL

GoHealth is looking for Software Engineers who will manage the design, development, and delivery of its multiple batch and streaming data pipelines. We are looking for candidates who have experience building large batch pipelines, and experiencing building stable, high throughput streaming systems. You will work with other members of Engineering, Product and Project Management, and multiple business groups to ensure availability of usable data to all parts of the business that need it.You will report to a GoHealth Principle Engineer.

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Technical Application Support Analyst

Chicago, IL

GoHealth is growing company with an expanding tech team. As a Technical Application Support Analyst, your top priority is to resolve customer technical issues and requests using your knowledge of GoHealth applications and your technical skills. You will report directly to the Technical Operations Manager.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.ResponsibilitiesLeading the resolution of customer issues by working with engineering teams, IT operations, and account managers.Manage multiple resources such as domain names, SSL certificates, knowledge base, and LDAP to name a few.Assist development teams with operational tasks. Some of these tasks are developing electronic applications and transforming data.Write SQL statements, parse through log files using Unix tools and Splunk, automate repeated tasks, provision users and resources, and work with customers on technical issues.Skills and ExperienceB.S. Degree in Computer Engineering, Computer Science, MIS, or related field Experienced technical support engineer and systems administrator with experience in the role.Have experience implementing fresh ideas in solving problems.Convey complex issues to all individuals.Have solid technical and logical skills with a background in troubleshooting, software applications, and in the following:Linux and WindowsSQL and scripting languages Basic server administration and networkingExperienced in acquiring and interpreting complex data as it relates to software application behavior, customer experience and service-level agreement. Good written and presentation skills and comfortable working with external customers,internal partners and leaders.Perks and Benefits

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Facilities

Housekeeping Associate

Chicago, IL

GoHealth is looking for a Housekeeping Associate to join its Facilities team. You will be responsible for maintaining a clean, sanitary, comfortable and tidy environment for all of our Chicago office locations. You will have exceptional attention to detail, enjoy team work and be comfortable in a constant changing environment. GoHealth is growing and needs someone that is reliable with high energy to grow and make an impact with our teams. This is a great time to join a growing company. 

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Finance

Director of Revenue Recognition

Chicago, IL

The newly created Director of Revenue Recognition will be responsible for managing and coordinating all aspects of the company’s revenue recognition process end to end. In this critical role, the Director of Revenue Recognition will partner with the Business Development, Revenue Operations, Advanced Data Analytics, and Legal teams, playing an advisor role during the contracting process to optimize business outcomes while ensuring accurate revenue recognition. The Director of Revenue Recognition will serve as the technical accounting expert in applying ASC 606, documenting accounting conclusions for new revenue streams, establishing processes to ensure proper bookkeeping, and designing and maintaining effective internal controls throughout the revenue recognition process.

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Manager, Financial Planning & Analysis

Chicago, IL

The Manager, Financial Planning & Analysis, will help lead the FP&A function at GoHealth. As a new public company, we are adding additional resources to a growing FP&A team. You will be focused on short-term and long term financial planning of the business along with supporting business leaders by providing operational reporting, developing and updating financial models, and producing detailed financial analyses. You will report to the Director of Financial Planning & Analysis.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities: You will partner with members throughout the organization to understand all aspects of GoHealth’s business resulting in improved forecasting processes, visibility into the company performance and leading KPI tracking and measurementDesign new and update existing financial models as a tool to analyze new opportunities and existing programs within the businessLead aspects of the annual operating plan and periodic reforecasting process including revenue, cost of revenue, variable operating expenses along with shared service expensesParticipate in process improvement plans to gain efficiencies and improve accuracy across all FP&A functionsOversee daily, weekly and monthly reporting and the analysis of that financial information across all areas of the business identifying operational or performance concerns and causes. Present these finding to finance leadershipExperience managing an FP&A software used in the budgeting and variance analysis processSkills and Experience:Bachelor’s or MBA degree in Finance or Accounting7+ years of experience in similar roles at growing companiesExpert financial modeling and analysis skillsExpert level proficiency with MS Excel, MS Word and MS PPT applicationsRelationship builder who knows how to identify opportunities or problems, facilitates understanding and solution development.Excellent ability to present and explain complex information to diverse audiences including senior executives.Experience in investment banking analysis is a plusBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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IT Operations

Director, IT Infrastructure Operations

Chicago, IL

GoHealth is looking for a Director of IT Infrastructure Operations to oversee the team and efforts of ensuring a smooth infrastructure service operations. This is a brand new role reporting to the Director of IT Operations! You will come in to help bring the actions of responding to technical issues affecting end-users and business operations. GoHealth has 4 locations (2 in Chicago) and you will manage the oversight of our overall corporate IT infrastructure in our overall geographical footprint. Building relationships will be important to you and at all levels with the organization. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities: Hire and develop current and new members for a growing teamFocus on excellent customer service while troubleshooting issues, and explaining our platformCollect and analyze metrics, provide reports regularly to managers, and assess the effectiveness, and technical proficiency of the support team, ensuring client expectations are metEstablish best practice work flows and standards to ensure that ongoing support is provided for operationsEvaluate new products/technologies to determine the benefit/impact to the existing systems, and vendor products and recommends hardware to management for purchaseOversee projects to develop, program, test, install and maintain specialized technical operationsWill travel up to 10% of the timeSkills and Experience:Bachelor's or Associate’s degree in Information Technology or related applicable equivalent work experience5+ years of leadership experience leading a corporate IT team consisting of Systems and Network Engineers8+ years working in infrastructure with a focus on server and network infrastructure. A successful record in project management is helpful in improving processes and upgrading IT hardware and software Think quickly and adapt in a flexible work environmentExperience working in JIRA or another applicable ticketing system.Benefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-CB1

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IT Support Specialist

Lindon, UT

GoHealth is looking for an IT Support Specialist to help maintain a well-functioning technical environment and the in-house technical hardware, software and system support. You will work with our employees to understand their technical needs, perform workstation installations, provide desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues.This is a growing team and you will report to the Director of IT Operations. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities: Troubleshoot and perform break/fix of laptops (both Windows and MacOS), desktops and peripheral networking and A/V equipmentResolve issues with applications, interfaces, hardware, software, security and system failuresImage, Provision, deploy MS Windows and MacOS laptop and desktop workstations for new hiresExceptional customer service, problem solving and logical skills while working through the resolution of help desk ticketsAvailable to assist with evening and weekend support Ability to travel up to 10% of the timeSkills and Experience: Bachelor's or Associate’s degree in Information Technology or related field And applicable equivalent work experience2+ years of experience in a customer-focused end-user IT Support roleKnowledge of Windows Operating Systems (7, 10), MacOS, and Microsoft Office Suite Experience replacing hardware components (hard drives, RAM, ect) Experienced in working in Windows Server 2012 -2019, specifically with Active Directory Knowledge of DHCP, DNS, LAN and basic VoIP conceptsFamiliarity with WDS disk imaging technologyExperience working in JIRA or another applicable ticketing system. Ability to lift at least 25lbs, move and manipulate computers and servers, climb under desks to pull network and power cables, and other associated physical activitiesBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesEmployee Interest ClubsCharitable Events Monthly event calendars, newsletters and wellness activities Birthday Celebration recognitionGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JR1

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IT Support Specialist

Chicago, IL

GoHealth is looking for an IT Support Specialist to help maintain a well-functioning technical environment and the in-house technical hardware, software and system support. You will work with our employees to understand their technical needs, perform workstation installations, provide desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues.This is a growing team and you will report to the Director of IT Operations.

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Legal

Compliance Manager

Chicago, IL

We are looking for an experienced Compliance Manager to join our Legal Team. You will help oversee the company’s compliance program, including managing the compliance efforts of multiple departments and sites. You will help build ongoing compliance with multiple state and federal regulatory requirements. You will report to the Deputy General Counsel.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities: Work directly with company leadership to evaluate compliance requirements and craft compliance programs.Monitor and audit each department’s compliance with internal and third-party requirements.Work with senior legal leadership to manage external communication as it relates to compliance.Lead inquiries and audits by contract or regulation, including escalated consumer complaints, risk assessments, and security audits.Conduct compliance training programs for both corporate and call-center employees.Evaluate new products and programs for potential compliance issues and oversee remediation when issues arise.Partner with GoHealth’s Consumer Marketing Team to manage and approve marketing content.Coordinate responses to compliance concerns or improvement opportunities among several departments and implement solutions to improve customer satisfaction and retention.Perform due diligence assessments of potential and current partners including on-site audits when possible.Skills and Experience: Bachelor’s Degree is required with 5 years working in the fields of compliance, public policy, health insurance, or health care administration. JD preferred. Understanding of regulatory frameworks of Medicare, HIPAA, and ACA.Must be an excellent communicator who can work with external partners and department leadership and articulate compliance-related concepts to a broad range of technical and non-technical staff.Must be able to evaluate contractual and regulatory requirements, understand their impact on the business, and design creative compliance solutions.Proficiency in Microsoft Office suite, including MS excel (can maintain complex spreadsheets), is required.Experience dealing with prioritization of projects are required. Benefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity Employer.Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-CB1

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Marketing

Strategy Associate, Growth Marketing

Chicago, IL

The GoHealth Growth Marketing team works with millions of consumers yearly with the goal of using insights gained from those consumers to quickly achieve value at scale. Reporting to the Vice President of Growth Marketing, you will be the driver for ideation, experimentation, and strategy across each of GoHealth’s consumer touch points. You will work with stakeholders from internal business units to help create an outstanding experience through rigorous testing and research.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Work directly with leadership to design and drive strategic projects across departmentsDevelop an understanding of our business from acquisition to sales enablement and training to retentionGather data, create and test hypotheses, summarize findings, and develop go-forward plansProvide creative ideas that keep GoHealth at the forefront of industry in conversion rate optimizationCreate presentations that visually demonstrate progress across programsMeasure growth and cost savings opportunities through a variety of analysesSkills & Requirements:Bachelor’s degree with 3+ years of work experience, in management consulting, statistics or analyticsPassion for creating solutions inspired through research and data analysisWork with partners at all levelsAutonomous with the ability to prioritize changing deadlines and prioritiesExcellent communication skills to convey solutions and changes to partnersKnowledge of or experience in the Healthcare industry or Call Centers is a bonusBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Operational Analytics

Data Analyst

Chicago, IL

GoHealth is looking for a Data Analyst to join its Operational Analytics team. You will use a combination of business and analytics knowledge to provide executive leadership with applicable insights to promote strategic decisions and maximize company-wide value. You will respond to the live needs of the business, and help create solutions and responses to questions as they arise. Because of the dynamic nature of the Operational Analytics team, and this role in particular, we are looking for ingenious candidates with the ability to obtain logical insights from a variety of business contexts. You will report to the VP of Advance Analytics. Responsibilities:Understand GoHealth’s business processes, including the role each department plays in supporting the company’s ultimate goals.Work with leaders to understand important value drivers and challenges within their departments and determine the important metrics and insights that can help improve performance as a result.Provide new insights to business leaders through a combination of descriptive and diagnostic analyticsTest hypotheses across data sets using measurable, statistically methods to evaluate best performing strategies.Build interactive dashboards and reports that provide insights that can be easily interpreted and applied by business leaders to help improve their performanceCollect and evaluate data to track project performance and important developmentsSummarize raw data into digestible and applicable informationThink of new ways that data-based insights can help support GoHealthSkills & Experience:BS or BA degree in business, economics, finance, accounting, marketing analytics, MIS, computer science, engineering, or equivalent work experience.Less than 2 years of related experience in an internship or full-time role guiding strategic decisions using data and analytics.Ability to take insights and turn them into applicable steps that can promote value.Proficiency in Microsoft excel (can perform complex functions).Experience conveying complex concepts to colleagues with varying degrees of analytical knowledge.Desire to expand analytical and data visualization skills.SQL, Python, and Tableau skillsBenefits & Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Manager, Analytics

Chicago, IL

GoHealth is looking for a Manager to join its Operational Analytics team. You will lead and empower a team that uses a combination of business and analytics to provide executive leadership with relevant insights to promote data based decisions to maximize company-wide value. You will respond to the live needs of the business, and help answer questions as they arise. Because of the dynamic nature of the Operational Analytics team, and this role in particular, we are excited by candidates with the ability to obtain insights from a variety of business contexts. You will report to the VP of Advance Analytics.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities:Understand GoHealth’s business processes, including the role each department plays in supporting the company’s ultimate goalsWork with leaders to understand important value drivers and challenges within their business unites and determine the important metrics and insights that can help improve performance as a result.Manage a team of analysts who build projects for partnersWork with partners to understand priorities in a shifting environmentProvide creative insights to business leaders through a combination of descriptive and diagnostic analyticsTest hypotheses across departments using measurable, statistically methods to evaluate best performing strategiesCollect and evaluate data to track project performance and important developmentsSkills & Experience:BS or BA degree in business, economics, finance, accounting, marketing analytics, MIS, computer science, engineering, or equivalent work experience.5+ years of related experience in an analytical role guiding strategic decisions using data and analytics.1+ years of experience managing and empowering a team and projects.Take insights and turn them into applicable steps that can create value.Proficiency in Microsoft excel (can maintain complex spreadsheets).Experience writing complex concepts with varying degrees of logical understanding.Desire to improve data analysis and data visualization skills.SQL, Python, and Tableau skills.Benefits & Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Senior Data Analyst

Chicago, IL

GoHealth is looking for a Data Analyst to join its Operational Analytics team. You will use a combination of business and analytics knowledge to provide executive leadership with applicable insights to promote strategic decisions and maximize company-wide value. You will respond to the live needs of the business, and help create solutions and responses to questions as they arise. Because of the dynamic nature of the Operational Analytics team, and this role in particular, we are looking for ingenious candidates with the ability to obtain logical insights from a variety of business contexts. Your will report to the VP of Advance Analytics.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Understand GoHealth’s business processes, including the role each department plays in supporting the company’s ultimate goalsWork with leaders to understand important value drivers and challenges within their departments and determine the important metrics and insights that can help improve performance as a result.Provide new insights to business leaders through a combination of descriptive and diagnostic analyticsTest hypotheses across data sets using measurable, statistical methods to evaluate best performing strategiesBuild interactive dashboards and reports that provide insights that can be easily interpreted and applied by business leaders to help improve their performanceCollect and evaluate data to track project performance and important developmentsSummarize raw data into digestible and applicable informationThink of new ways that data-based insights can help support GoHealthSkills & Experience:BS or BA degree in business, economics, finance, accounting, marketing analytics, MIS, computer science, engineering, or equivalent work experience.4+ years of related experience guiding strategic decisions using data and analytics.Ability to take insights and turn them into applicable steps that can promote value.Proficiency in Microsoft excel (can perform complex functions).Experience conveying complex concepts to colleagues with varying degrees of analytical knowledge.Desire to expand analytical and data visualization skills.2+ years of SQL, Python, and Tableau experience.Benefits & Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Operations

Call Center Technical Support Analyst

Charlotte, NC

GoHealth is looking for a Call Center Technical Support Analyst to provide technical support services to all of GoHealth’s contact center applications. You will have Five9 knowledge, virtual contact center experience and enjoy finding solutions for internal customers. This is a great role for a solution oriented person that enjoys providing great customer service and succeeds within a call center environment. You will report to a Telephony Manager and work with a growing team.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Provide technical support of the Sales Contact Center VCC, including Five9, technical tools, and Jira ticket management system.Ensure service level agreements are met for projects and support issuesConduct technical analysis and testing to support GoHealth’s contact center systems enhancements (software and hardware)Work as the VCC support analyst with Contact Center systems and usersIdentify and learn appropriate software and hardware used and supported by the organizationParticipate in the 24/7 Contact Center on call process (rotating schedule)Skills and Experience: 2+ years of call center and customer service experienceExperience installing and troubleshooting VoIP call center systems ( Five9, Avaya, Cisco)5+ years of professional experience or AS, BS, BA DegreeTelephony systems experience considered a plusProficiency in learning new software, data development and analysis skillsBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesEmployee Interest ClubsCharitable Events Monthly event calendars, newsletters and wellness activities Birthday Celebration recognitionGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Call Center Technical Support Analyst

Lindon, UT

GoHealth is seeking a Call Center Technical Support Analyst that will provide technical support services to all of GoHealth’s contact center applications. You will have Five9 knowledge, virtual contact center experience and enjoy finding solutions for internal customers. This is a great role for a solution oriented person that enjoys providing great customer service and succeeds within a call center environment. You will report to a Telephony Manager and work with a growing team.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Provide technical support of the Sales Contact Center VCC, including Five9, technical tools, and Jira ticket management system.Ensure service level agreements are met for projects and support issuesConduct technical analysis and testing to support GoHealth’s contact center systems enhancements (software and hardware)Work as the VCC support analyst with Contact Center systems and usersIdentify and learn appropriate software and hardware used and supported by the organizationParticipate in the 24/7 Contact Center on call process (rotating schedule)Skills and Experience: 2+ years of call center and customer service experienceExperience installing and troubleshooting VoIP call center systems (Avaya, Cisco)5+ years of professional experience or AS, BS, BA DegreeTelephony systems experience considered a plusProficiency in learning new software, data development and analysis skillsBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesEmployee Interest ClubsCharitable Events Monthly event calendars, newsletters and wellness activities Birthday Celebration recognitionGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Call Center Technical Support Analyst

Chicago, IL

GoHealth is seeking a Call Center Technical Support Analyst to provide technical support services to all of GoHealth’s contact center applications. You will have Five9 knowledge, virtual contact center experience and enjoy finding solutions for internal customers. This is a great role for a solution oriented person that enjoys providing great customer service and succeeds within a call center environment. You will report to a Telephony Manager and work with a growing team.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Provide technical support of the Sales Contact Center VCC, including Five9, technical tools, and Jira ticket management system.Ensure service level agreements are met for projects and support issuesConduct technical analysis and testing to support GoHealth’s contact center systems enhancements (software and hardware)Work as the VCC support analyst with Contact Center systems and usersIdentify and learn appropriate software and hardware used and supported by the organizationParticipate in the 24/7 Contact Center on call process (rotating schedule)Skills and Experience: 2+ years of call center and customer service experienceExperience installing and troubleshooting VoIP call center systems (Five9, Avaya, Cisco)5+ years of professional experience or AS, BS, BA DegreeTelephony systems experience considered a plusProficiency learning new software, data development and analysis skillsBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesEmployee Interest ClubsCharitable Events Monthly event calendars, newsletters and wellness activities Birthday Celebration recognitionGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Director Telephony Operations

Chicago, IL

The Director of Telephony Operations will provide strategic and technical services support for GoHealth’s telephony platform used by all of our inside sales departments. You will optimizing the effectiveness of the telephony platform solutions and infrastructure that support our business and provide the highest standards of service and execution. You will also provide program management and work with teams that scope definition and execution of projects. You will also work with partners to identify telephony platform issues / opportunities, assess impact, create potential alternatives, and implement solutions. You will report to the Sr. Director of Workforce and Telephony.

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Director of Quality Assurance

Charlotte, NC

GoHealth is looking for a Director of Quality Assurance to lead our QA team at our Charlotte sales call center. This is a great time to join a growing company as we continue to expand within the health tech market. You will report to the Vice President of Operations and will partner will Senior Management across multiple businesses to ensure consumers are receiving exceptional customer service from our sales insurance agents and ensure that compliance processes are followed.Responsibilities: Lead in-house Quality Assurance team to meet evolving needs across multiple departmentsEstablish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standardsSurface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plansCreate new ways to receive and track relevant customer feedbackOrganize periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation processUse text analytics software to understand customer challenges, and calibration of quality monitoring resultsDive deep into customer escalation and transfer processes to identify causes and implement process improvements around reductionSkills and Experience:Bachelor’s degree in applicable field5+ years of experience in a quality assurance role in a multi-site/multi-channel environmentExperience working directly with data, text, or speech analytics tools used to identify and improve experience and processExperience using data to determine cause and effect relationships, with an ability to create project plans using this data into applicable changeExperience managing and empowering a growing teamDemonstrate logical and decision thought while having the ability question normsConvey and influence improved strategic decisions across the organizationProject management skills with the ability to produce resultsBenefits and Perks:

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Director of Training

Charlotte, NC

GoHealth is hiring a Director of Training for their Charlotte location. You will partner with our strategic sales leadership, operations team and other partners to implement the onboarding of GoHealth new sales managers and insurance sales agents that support several lines of our health tech business.  You will provide leadership to our learning labs and nesting teams. You will also support projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell (RTS). You will report to the VP of Operational Excellence.

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Instructional Designer

Charlotte, NC

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Lindon, UT

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Chicago, IL

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Develop clear, comprehensive, training curriculum for GoHealth insurance sales agents.Conduct needs analyses to determine the needs of learners at all levelsDesign blended learning solutions, which include e-learning using Articulate 360, training guides, FAQs, and job aids to be used in classroom and virtual training's.Tie learning goals to conversion and quality metrics and drive performanceReview and improve existing training contentAssess and promote the skills capabilities of the training team, agents and leadershipAdminister Bridge, learning management system, Skills & Requirements:Bachelor’s or Master degree in a related field. 5+ years instructional design experience with the adherence to adult learning principles and a structured learning processExperience using e-learning authoring tools e.g., Articulate StorylineTranslate complex information into easily understandable contentWork with the business and ensure understanding at all levels within a changing environmentInsurance sales and training delivery experienceBenefits & Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-CB1

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Manager, Learning and Development Strategy

Charlotte, NC

The GoHealth Manager of Learning and Development Strategy will develop tactics for new carrier implementation, ongoing learning and development and seasonal agent preparation. You will engage with our business development team and carriers to identify our training needs for proper institution with our new hire and ongoing production teams. You will strategize and develop tactics to ensure sales agent adoption and maximize performance early. You will be a Training Strategy leader, who is passionate about training and developing teams. You will report to the Sr. Manager of Organization Effectiveness. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Understand, document, and improve new and ongoing insurance carrier training,Meet with business development and carrier contacts to understand current training process and protocolsEvaluate carrier training documents, portals and process to identify gaps and needs for our internal agent trainingPartner with production, strategy and operations teams to improve training deliveryPartner with site leadership to identify preferred training methods and plan schedules for agent trainingWork with workforce management (WFM) team to facilitate sales agent trainingConstruct action plans to expand initial carrier training to additional production agentsSkills and Experience5+ years Management experience2+ years Medicare experience2+ years training experiencePrevious experience with client services Bachelor's Degree or equivalent experienceOutstanding training focus, Medicare knowledge, and sales skills.Work well within a team, while developing and motivating staffSet, satisfy, and exceed target goalsAble and available to work nights, weekends, and extended hoursBenefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC. #LI-JR1

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Sales Trainer

Charlotte, NC

GoHealth is actively seeking a Sales Trainer to join our Learning and Development team. In this role, you will be responsible for our sales learning lab, delivering ongoing training modules, as well as provide one on one sales coaching to help our Agents continue to grow  and develop, while ensuring our key performance indicators are being met or exceeded. As part of the Learning & Development team, the Training and Development Manager will also provide feedback and ideas on curriculum, training policies and procedures. 

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Sales Trainer

Chicago, IL

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Provide sales training curriculum to lead our new hire licensed agents in getting to or above program average Manage nesting to bridge the gap for new licensed agents from the training room into integration with the sales teamsConsult with business leaders to evaluate areas of growth opportunities and collaborate on learning and communication projects to improve performance improvements at the program or team level.Use key performance indicators,(KPI) reports, and direct observation to provide one-on-one coaching to improve program performance on goalsReview materials for instructor-led and online training (including interactive tutorials and rich media educational videos).Organize face-to-face or virtual learning for topics including products, systems, new hire, and continuing education.Follow all training procedures and contribute to process improvement plans to refine and improve operational efficiencies. Skills & Experience:Proficient in MS Office SuiteExemplary communicator with a collaborative working styleA critical eye for nuance, detail, and editorial principles1+ years of experience in the insurance industry or inbound sales centersContinuous learner with a passion for developing peopleExperience measuring training effectivenessBenefits & Perks:401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesEmployee interest clubsCharitable eventsMonthly event calendars, newsletters and wellness activitiesBirthday celebration recognitionGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-CB1

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Sales Trainer

Lindon, UT

GoHealth is actively seeking a Sales Trainer to join our Learning and Development team. In this role, you will be responsible for our sales learning lab, delivering ongoing training modules, as well as provide one on one sales coaching to help our Agents continue to grow  and develop, while ensuring our key performance indicators are being met or exceeded. As part of the Learning & Development team, the Training and Development Manager will also provide feedback and ideas on curriculum, training policies and procedures. 

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Senior Manager, Learning and Development

Lindon, UT

The GoHealth Senior Manager of Learning and Development will develop our company succeed by training and developing its sales employees with ongoing learning and development. You will strategize and develop tactics to ensure agent adoption and maximize performance. Join a growing department that enjoys developing their sales team. You will report to the Director of Learning and Development. Frequently cited statistics show that women apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Create learning strategies and programsEvaluate individual and organizational development needsImplement multiple learning methods company wide (e.g. coaching, job-shadowing, online training)Design e-learning courses, workshops and other training'sAssess the success of development plans and help employees make the most of learning opportunitiesHelp managers develop their team members through career pathsHire and oversee training and L&D SpecialistsSkills and Experience5+ years Management experience2+ years Medicare experience2+ years training experienceBachelor's Degree or equivalent experienceExcellent problem solving and communication skillsOutstanding training focus, Medicare knowledge, and sales skills.Work well within a team, while developing, empowering and motivating staffSet, satisfy, and exceed target goalsAble and available to work nights, weekends, and extended hoursBenefits and Perks:Paid time off401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesEmployee engagement activities supporting charitable causesGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Senior Manager, Licensing Services

Chicago, IL

As our Senior Manager, Licensing Services, you will lead a team of managers, facilitators, license advocates, license administrators and/or data analysts to support the onboarding of talent onto high performing sales teams across GoHealth’s Marketplace. This individual will bring varied experience in the insurance industry, including training, licensing and a passion for driving results throughout the candidate/customer experience. You will work closely with business leaders to understand staffing and licensing needs and build strategies that deliver proficient, compliant and ready to sell agents to their program teams. They must bring excellent collaboration skills and have a high degree of flexibility to accommodate and support a range of staffing and licensing needs throughout changing business dynamics.

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Strategy Operations Analyst

Chicago, IL

GoHealth is looking for an insightful Strategy Operations Analyst to help us make better sales and marketing decisions to ensure that customers who need health insurance get covered. You will gather data and create sales and enrollment reporting statistics. You will use data to help develop recommendations that increase efficiency for our 2,000+ team of sales agents. You will demonstrate an understanding of data gathering processes using different sources, analysis, trend identification and report development. Join our growing team! You will report to the Manager of Operations Strategy. Responsibilities:Extract and transform raw data from several databases into meaningful and useful information to ensure more engaging, tactical, and operational insightsCreate sales agent headcount forecasting and production modelingWork with the Sales team to interpret data and develop recommendations based on findings for executive leadershipSupport ownership for operations processes, gaining an understanding of the work flow including the systems that support itAnalyze existing work flow and improve effortsTroubleshoot problems with daily data-feeds within programs and reportsCreate accurate reports by established deadlines and on an ad-hoc basisOther responsibilities may be assigned to support our sales teamSkills and Experience:Bachelors’ degree in Business, Engineering, or Computer Science 1+ years experience in strategy or consultingExperience in operations or operations management Working knowledge of MS Excel (manipulating large sets of raw data, complex formulas, modeling) requiredAutonomous with the ability to work with a teamProject management and able to adapt changing needsExperience conveying solutions and issues to all levels of managementBenefits and Perks: Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-MC1

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Workforce Management Scheduling Analyst

Lindon, UT

The Workforce Management Operations Analyst is an important contributor to the success of our sales agents to exceed adherence goals. You will analyze attendance data, attendance records and files that are used in the preparation of reports and written materials for program leadership.You enjoy working on data analysis, accomplishing changes and excel in an autonomous environment. You will report to the Workforce Solutions Manager.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Analyze and issue occurrences to agents based on tardiness, early departures, and absences.Maintain accurate records, files and folders related to agent attendance.Balance departmental workload and workforce to meet departmental Goals.Real-time management of agent daily schedule and activity maintenance within WFM scheduling.Analyze data on agent attendance trends to recommend increasingly optimized workforce/workflow solutionsCommunicate with Program leadership to ensure schedule and activity adherence.Communicate trend reporting and data analysis of workload and agent performance.Document/maintain all Workforce Management and Contact Center software processes.Follow all company procedures.Skills and experience:High School diploma. Bachelor’s Degree preferred, or equivalent work experience.Minimum 1 year of experience in a workforce management.Experience in a call/contact center environment.Knowledge of workforce optimization software preferred, specific and recent experience with Verint.Familiarity with Contact Center software reporting tools.Advanced knowledge of Microsoft Excel – (i.e. creating spreadsheets, v-lookups, pivot tables, script, etc.)Willingness to work on evenings and weekends during peak periods.Succeed within an autonomous environment while being adaptable to change and goals .Identify latest trends and measure the impact to the business.Ability to learn and implement new systems, procedures, and businessBenefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity Employer Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-SR1

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Workforce Management Scheduling Analyst

Chicago, IL

GoHealth has an ambitious mission: to improve the health care system in America.  Achieving this mission relies on hiring and developing great people, which is why our team is our top priority.  We encourage employees to do their best work through innovation and risk taking.  Our environment is fun yet constructive, thanks to leaders whose doors are always open.  And most importantly, we’ll never stop investing in you and your career.

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Workforce Management Scheduling Analyst

Charlotte, NC

GoHealth has an ambitious mission: to improve the health care system in America.  Achieving this mission relies on hiring and developing great people, which is why our team is our top priority.  We encourage employees to do their best work through innovation and risk taking.  Our environment is fun yet constructive, thanks to leaders whose doors are always open.  And most importantly, we’ll never stop investing in you and your career.

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People & Culture

Sales Recruiter

Tampa, FL

Who would this be the right opportunity for? Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of Talent Acquisition, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. Are you tired of living in a reactive environment and losing sight of what is happening in the business and how that impacts recruiting? Then this is the opportunity you have been looking for. This is your chance to be at the right place at the right time.

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Sales Recruiter

Columbus, OH

Who would this be the right opportunity for? Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of Talent Acquisition, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. Are you tired of living in a reactive environment and losing sight of what is happening in the business and how that impacts recruiting? Then this is the opportunity you have been looking for. This is your chance to be at the right place at the right time.

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Sales Recruiter

Phoenix, AZ

Who would this be the right opportunity for? Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of Talent Acquisition, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. Are you tired of living in a reactive environment and losing sight of what is happening in the business and how that impacts recruiting? Then this is the opportunity you have been looking for. This is your chance to be at the right place at the right time.

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Sales Recruiter

Chicago, IL

Who would this be the right opportunity for? Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of Talent Acquisition, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. Are you tired of living in a reactive environment and losing sight of what is happening in the business and how that impacts recruiting? Then this is the opportunity you have been looking for. This is your chance to be at the right place at the right time.

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Sales Recruiter

Lindon, UT

Who would this be the right opportunity for? Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of Talent Acquisition, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. Are you tired of living in a reactive environment and losing sight of what is happening in the business and how that impacts recruiting? Then this is the opportunity you have been looking for. This is your chance to be at the right place at the right time.

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Sales Recruiter

Dallas, TX

Who would this be the right opportunity for? Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of Talent Acquisition, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. Are you tired of living in a reactive environment and losing sight of what is happening in the business and how that impacts recruiting? Then this is the opportunity you have been looking for. This is your chance to be at the right place at the right time.

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Technical Talent Acquisition Consultant

Chicago, IL

Our Talent Acquisition team is on the cusp of moving into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of HR, you will have the opportunity to help shape the direction of the vision to establish the future of Recruiting for the company! You will be disruptive, innovative and challenge the status quo. This is your chance to be at the right place at the right time.

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Technical Talent Sourcer

Chicago, IL

GoHealth is looking for a rockstar talent sourcer to add to our team. Who would this be the right opportunity for? Our Talent Acquisition team has moved into an Agile Recruiting model to become a strategic partner to the business. Reporting into the Director of HR, you will have the opportunity to help grow GoHealth in 2020 with our strongest hiring plan to date! You will be disruptive, innovative and challenge the status quo. This is your chance to be at the right place at the right time and make history with Talent Acquisition at GoHealth.

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Product Management & Data Science

Associate Product Manager

Chicago, IL

GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. We are searching for an Associate Product Manager who is passionate about the healthcare system in the U.S. to support our Product Team in using technology to enhance our call center operations.  The ideal candidate has experience working with business stakeholders to understand business problems in detail, strong skills writing requirements for engineering teams, as well as experience working on projects to optimize consumption and display of business data. The Associate Product Manager will collaborate with various business and technical teams within GoHealth to solve for business and call center needs meant to optimize critical processes and improve performance visibility at GoHealth.

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Data Scientist

Chicago, IL

Interested in cutting edge Machine Learning techniques in the areas of Predictive Modeling, Time-Series Forecasting, and Survival Analysis? As a Data Scientist at GoHealth, you will be responsible for working closely with business stakeholders to build end-to-end data science models across all aspects of our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves.

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Data Scientist, Advanced Analytics

Chicago, IL

GoHealth is looking for a Data Scientist to join its Advanced Analytics and Operations Research team. You will be responsible for using a combination of business intuition and advanced analytic techniques including statistics and optimization to develop models, products and technologies that create value across all aspects of our diverse business. Some current and recent projects include the modeling of customer retention, lifetime values of Medicare Advantage policies and detection of anomalies in commission payments. This role will directly report to our VP of Advanced Analytics.

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Director, Advanced Analytics

Chicago, IL

GoHealth is looking for a Director, Advanced Analytics to join as leader of the Statistical Modeling function, reporting to the Vice President, Advanced Analytics. This individual will be responsible for guiding the work of a team of Data Scientists and Data Analysts, will apply rigorous statistical approaches to critical business problems, and work with a cross-functional team to develop the best-in-class solutions to continue to drive GoHealth’s unparalleled growth. We seek candidates who can effectively manage teams, have demonstrated expertise in statistical modeling and data science, and the ability to turn that expertise into substantial financial impact.

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Director, Product Management

Chicago, IL

GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. We're looking for a Product Manager who is passionate about the healthcare system in the U.S. to help lead our products into the future. This product leader will sit within GoHealth's engineering-focused technology organization and play a central role in defining, articulating, and executing our product vision. While guiding efforts to build high-value products will be a primary responsibility, a successful individual will be equally effective in maintaining a strong sense of our clients' needs and behaviors; GoHealth's strategic direction; the competitive environment; and our industry to produce sustainable market leadership. Successful product managers at GoHealth know how to dig into the details of how their products tick, and aim to make their products measurably better. You can demonstrate a history of doing the research, digging into the details, analyzing the data, knowing the market, and performing disciplined experiments to create changes which produce measurable value.

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Machine Learning Engineer

Chicago, IL

Interested in cutting edge Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Machine Learning Engineer at GoHealth, you will be responsible for working closely with business stakeholders to build end-to-end data science models across all aspects of our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves.

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Product Analyst

Chicago, IL

GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. We are searching for a Product Analyst who is passionate about the healthcare system in the U.S. to support our Product Team in using technology to enhance our call center operations.  The ideal candidate has experience working with business stakeholders to understand business problems in detail, strong skills writing requirements for engineering teams, as well as experience working on projects to optimize consumption and display of business data. The Product Analyst will collaborate with various business and technical teams within GoHealth to solve for business and call center needs meant to optimize critical processes and improve performance visibility at GoHealth.

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Product Manager

Chicago, IL

GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. We are searching for a Product Manager who is passionate about the healthcare system in the U.S. to help lead our products into the future. This product leader will sit within GoHealth's engineering-focused technology organization and play a central role in defining, articulating, and executing our product vision. While guiding efforts to build high-value products will be a primary responsibility, a successful individual will be equally effective in maintaining a strong sense of our clients' needs and behaviors; GoHealth's strategic direction; the competitive environment; and our industry in order to generate sustainable market leadership. Successful product managers at GoHealth know how to dig into the details of how their products tick, and strive to make their products measurably better. Strong candidates should be able to demonstrate a history of doing the research, digging into the details, analyzing the data, knowing the market, and performing disciplined experiments in order to drive changes which produce measurable business value.

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Senior Data Scientist

Chicago, IL

Interested in Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Senior Data Scientist at GoHealth, you will work with partners to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. In addition to building end-to-end projects, you will mentor junior Data Scientists and promote a culture of learning within the GoHealth Data Team. You will report to the Lead Data Scientist.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities:Lead quantitative analyses with product management, partners, and data engineers in solving problemsConduct business and technical presentations to our teamsFind new ways to combine data that do not naturally mesh togetherStay current with leading edge systems, methods, and best practices for data science and analytics; and introduce technology and process changes across the organizationImprove the collaboration around actual performance and forecast to directly improve our actionsCollaborate on improvements to team operations and delivery on GoHealth's goalsSkills and Experience:Master's in Statistics, Mathematics, Computer Science, or related quantitative field5+ years of experience demonstrating trajectory of professional growth in software engineering, data science, or data engineeringProficient in Python and related libraries, such as Pandas, Numpy, Scikit-Learn, TensorFlow, PytorchExpertise in applying common machine learning algorithms such as Linear Regression, Random Forests, XGBoost.Experience deploying real-time prediction models.Experience working with Scrum and other Agile methodologies, and Version control systems such as Git or BitbucketBenefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Senior Machine Learning Engineer

Chicago, IL

Interested in Machine Learning techniques in the areas of NLP, Time-Series Forecasting, and Survival Analysis? As a Senior Machine Learning Engineer at GoHealth, you will work with partners to build end-to-end data science models throughout our diverse business. This includes projects for call-center traffic projection, agent-behavior modeling, and customer retention decay curves. You will also contribute to the maintenance and improvement of our real-time production models, and the underlying AWS deployment pipeline.You will report directly to our VP of Advanced Analytics. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities:Develop data and predictive models for solving problems, and in improving GoHealth's software products and business processesPromote software engineering best practices and identify technical debt and other issues related to improving Service level agreementFind ways to automate and accelerate development of data-driven products, and then implementing themMaintain and look to improve our Machine Learning Deployment Pipeline on AWS SagemakerWork with partners, business operations, and product engineering teams in analyzing problems, building and testing solutions and data models, and implementing the algorithms and results of the modelsWork with Data Engineers in designing the schemas and data pipelines needed for downstream use by regression models and jobsAuthor reports that communicate the models and the results to GoHealth audiencesConfer with Data Science, Product, and Engineering partners:Establish new data-powered products, and predictive modelsDeploy and maintain them in production as RESTful services and batch jobsSkills and Experience:Master's + in Statistics, Mathematics, Computer Science, or related quantitative field5+ years of experience demonstrating trajectory of professional growth in software engineering, data science, or data engineeringProficient in Python and related libraries, such as Pandas, Numpy, Scikit-Learn, TensorFlow, PytorchExpertise in applying common machine learning algorithms such as Linear Regression, Random Forests, XGBoost.Experience deploying real-time prediction models.Experience working with Scrum and other Agile methodologies, and Version control systems such as Git or BitbucketBenefits and Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsSubsidized gym membershipsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Senior Product Manager

Chicago, IL

GoHealth is looking for a Product Manager who is passionate about the healthcare system in the U.S. to help lead our products into the future. You will sit within GoHealth's engineering-focused technology organization and help establish, articulate, and accomplish our product vision. While guiding efforts to build high-value products will be a primary responsibility, you will maintain a sense of our clients' needs and behaviors. Successful product managers at GoHealth know how to dig into the details of how their products tick, and aim to make their products measurably better. If you enjoy demonstrating a history of doing research, digging into the details, analyzing the data, knowing the market, and performing disciplined experiments to create changes which produce measurable value then we encourage you to apply.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Develop GoHealth's product vision by collaborating across the organization to identify areas of focus to which the application of new products or product enhancements can produce value.Work with diverse partners to produce a well-defined product road-map which executes a product vision and exhibits sound, sustainable technical design and high value.Communicate both high-level product vision and specifics of technical implementation to audiences both inside and outside of our organization.Consult with partners on how our products can be used to accomplish goals. In cases where a solution would require development, this includes coaching partners towards options that create generalizable, sustainable value for a broad set of related, common applications.Write and evaluate quantitative business cases which are expected to present credible, measurable business hypotheses in defense of specific product investment requests.Participate in ongoing planning of our substantial, but finite, technical investments to balancing specific projects within the company's priorities at large, with the objective of ensuring that our operating plan produces the greatest possible value.Negotiate desirable, measurable outcomes with executive partners and then managing delivery of products to capture those outcomes.Work with design professionals to build compelling, measurable user experiences that can be analyzed and optimized with the data they produce.Document and organize technical debt plans to ensure technical sustainability of products.Skills & Experience:Bachelor's degree in fields such as computer science, mathematics, engineering, or other technical disciplines4+ years of experience working in a product and/or technical leadership role in a high-growth companyExperience working in a technical or engineering role; comfort in discussing engineered systems in technical detailEvaluate potential new business opportunitiesProficiency in collecting and analyzing data, including comfort in SQL, Excel (can perform complex functions) , Python, Splunk and similar systemsProficient in writing simple JavaScript-based product experimentsWell-developed systems thinking, demonstrated through education and professional experienceBenefits & Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Technical Project Manager

Chicago, IL

GoHealth is looking for a Technical Project Manager to join our Product Management & Data Science team. You will demonstrate mastery of agile principles and carry a passion for producing results. You will work with our teams daily to remove impediments, ensure understanding of priorities, and to maintain transparency with the broader organization. You will report to our Technical Program Manager.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Organize and support technology program execution on daily basis, and working across multiple departments.Report deviations on project progress and timeline to partners (business, product, technology, and others).Find and address risks to project progress.Keep project execution statuses updated in standard work tracking tools (e.g. Jira) and processes, including everything from information about timelines to milestones of specifically defined deliverable.Ensure the teams allocated to each project understand and are in consideration of the business’s priorities.Prepare inputs for review of planned vs actual resource allocation per project.Encourage daily technology stand-ups, retrospectives, and regular demo sessions.Propose facilitation process enhancements to improve project execution.Identify requirements between projects that might affect the delivery date, and coordinate requirements between teams.Track project workstreams and the flow of information, not only inside the technology department, but throughout the whole organizationUnderstand the workflows and technology department processes to support onboarding for new hiresSkills & Experience:1+ years of technical leadership experience, and at least 1 year of technical leadership experience in an Agile software development environment as a Scrum Master/Agile Facilitator.Bachelor’s degree in information science, technology, engineering, mathematics, or another quantitative field.Experience with the reasons for and the value of Agile ceremoniesSituational Awareness – must be the first to notice differences and issues as they arise and communicate to managementLeadership – must be the voice of reason that guides the team to be focused to achieve resultsExperience working with remote teams and different time zones is nice to haveBenefits & Perks:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.#LI-JC1

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Sales & Benefits Consulting

Bilingual Medicare Sales Specialist

Charlotte, NC

As a Bilingual GoHealth Insurance Sales Specialist, you will assist individuals in Spanish through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for, attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Bilingual Medicare Sales Specialist

Chicago, IL

As a Bilingual GoHealth Insurance Sales Specialist, you will assist individuals in Spanish through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for, attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Client Support Specialist $35K+

Charlotte, NC

As a GoHealth Client Support Specialist you will field inbound customer calls and conduct outbound sales calls to potential leads to assess their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer’s needs. You will be a key player in GoHealth’s mission to connect Americans with healthcare options. This is currently a remote position but is expected to return to the Charlotte, NC office at a later date. The position offers fully paid training with an established career path for professional growth.

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Client Support Specialist $35k+/year

Lehi, UT

As a GoHealth Client Support Specialist you will field inbound customer calls and conduct outbound sales calls to potential leads to assess their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer’s needs. You will be a key player in GoHealth’s mission to connect Americans with healthcare options. This is currently a remote position but is expected to return to the Lindon, UT office at a later date. The position offers fully paid training with an established career path for professional growth.

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Customer Service Representative

Lehi, UT

Our GoHealth Insurance Advocates field inbound and conduct outbound sales calls. GoHealth top performing advocates are able to quickly process high quality information about their consumers and transfer to the appropriate sales team to complete insurance buying process.  As an advocate  your customer service or sales background will help lead you towards success and growth within the organization.

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Customer Service Representative $35k+/year

Utah (Virtual)

As a GoHealth Customer Service Representative you will field inbound customer calls and conduct outbound sales calls to potential leads to assess their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer’s needs. You will be a key player in GoHealth’s mission to connect Americans with healthcare options. This is currently a remote position but is expected to return to the Lindon, UT office at a later date. The position offers fully paid training with an established career path for professional growth.

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Inside Sales Specialist

Chicago, IL

As a GoHealth Insurance Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Inside Sales Specialist

Lindon, UT

As a GoHealth Insurance Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Inside Sales Specialist

Charlotte, NC

As a GoHealth Insurance Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Insurance Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Insurance Advocate

Utah (Virtual)

A GoHealth Insurance Advocate will conduct outbound sales calls and field inbound sales calls in to our Sales Center. You will learn GoHealth processes and quickly assimilate information to meet sales/call handling quotas while recording high-quality information about customer information and contact results. As an advocate your call center, customer service or sales background will help expand our Health Insurance Advocate team! You will report to a team manager will the possibility of internal growth.

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Insurance Advocate

Charlotte, NC

Our GoHealth Insurance Advocates field inbound and conduct outbound sales calls. GoHealth top performing advocates are able to quickly process high quality information about their consumers and transfer to the appropriate sales team to complete insurance buying process.  As an advocate  your customer service or sales background will help lead you towards success and growth within the organization.

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Medicare Sales Specialist

Chicago, IL

As a GoHealth Medicare Sales Specialist, you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Medicare Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Medicare Sales Specialist

Charlotte, NC

GoHealth Medicare Sales Specialist will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. As an insurance sales consultant you will provide outstanding customer service to your customers while achieving monthly sales goals. If you are motivated to achieve your sales license and learn the medicare sales industry and an attractive career path with growth and success, while be rewarded with merit-based incentives, then come join our elite sales organization.

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Medicare Sales Specialist

Lindon, UT

As a GoHealth Medicare Sales Specialist you will assist individuals through the important decision-making process of selecting a Medicare plan that matches their needs with the optimal product and service. The Medicare Sales Specialist will be responsible for providing outstanding customer satisfaction while achieving monthly sales goals. Your training is paid for,  attractive career paths are available, and merit-based incentives are available to all of our agents when you join a growing and competitive team within a fun and supportive work environment.

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Operations Support Specialist

Charlotte, NC

The GoHealth Support Specialist will act as the liaison between the corporate marketplace team and the benefit center to achieve business service level objectives and maximize sales team efficiency. You will contribute to the team’s goals by creating processes, improving inefficiencies, increasing tracking accuracy, and completing business critical tasks that allow agents and managers to do their job efficiently.  If you have experience in high volume, fast paced environment, thrives working under pressure and can build relationships with leadership then we encourage you apply and join our team.

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Sales Center Quality Assurance Analyst

Charlotte, NC

As a Sales Center Quality Assurance Analyst, you will be responsible for attesting to the quality of the customer service provided by our agents. You will routinely work with other Quality Assurance analysts and business leaders to ensure that performance, compliance and consistency in scoring our agents are being followed. You will identify areas of improvement, make suggestions and contribute to the our overall customer service quality. 

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Sales Support Specialist

Charlotte, NC

GoHealth Sales Support Specialist will act as the liaison between our marketplace team and sales benefit center to achieve business service level objectives and maximize sales team efficiency. You will act as an administrator to our team of sales managers, contribute to sales team’s goals by creating processes, generate reports, improve inefficiencies, increase tracking accuracy of sales metrics, and complete business critical tasks that allow agents and managers to do their job efficiently. Join a growing company whose mission is help Americans access healthcare.

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Sales Support Specialist

Lindon, UT

GoHealth Sales Support Specialist will act as the liaison between our marketplace team and sales benefit center to achieve business service level objectives and maximize sales team efficiency. You will act as an administrator to our team of sales managers, contribute to sales team’s goals by creating processes, generate reports, improve inefficiencies, increase tracking accuracy of sales metrics, and complete business critical tasks that allow agents and managers to do their job efficiently. Join a growing company whose mission is help Americans access healthcare.

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TeleCare Member Services Agent

Lindon, UT

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll be responsible for creating an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

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TeleCare Member Services Agent

Charlotte, NC

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll be responsible for creating an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

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TeleCare Member Services Agent

Chicago, IL

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll be responsible for creating an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

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Virtual Medicare Benefit Consultant

Phoenix, AZ (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Columbus, OH (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Utah (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Tampa, FL (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

Illinois (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Virtual Medicare Sales Consultant

North Carolina (Virtual)

Enroll Americans in the coverage they need from the safety of their home – and yours. You'll be supported by our industry-leading tech capabilities and products, from our proprietary quoting and enrollment tool to brand-new equipment. We’ve also launched a Remote Support team to ensure there are no disruptions to your sales workflow. Our management team is dedicated to your success as a virtual professional, and you will be supported and coached along the way so you can grow in your career. It’s an exciting time to be part of GoHealth – join us!

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Sales Management

Inside Sales Program Manager

Charlotte, NC

The Program Manager (PM) – is responsible for internal sales campaign’s performance. Program Mangers will oversee and coordinate the planning, organizing, and training necessary to achieve KPIs, quality improvement and retention goals.  You will lead and provide leadership and development to 4-6 sales leaders with teams of 10-15 agents. If you’re ready to motivate a team of leaders to deliver superior sales performances and exceptional consumer experience for a growing company, then join us!

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Interim Nesting Trainer

Lindon, UT

The Learning & Development team is looking for a Interim Nesting Trainer to deliver training and coaching to insurance sales agents and will report into the Sr. Manager, Learning & Development. In this role, you will be responsible for highly effective training delivery, conducting weekly performance evaluations, and providing coaching and feedback to licensed agents to drive key performance indicators. This is a growing department and your expertise in administering and facilitating training will have an impact on the growth and development of 500+ sales agents. This is a great role for someone that enjoys seeing their work being successfully implemented throughout a growing company. This is an interim role that would initially be for up to a 3-month period. After which we will determine your ability to join in a full time capacity, based on the needs of the business.

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Quality Assurance Team Manager

Charlotte, NC

At GoHealth, we provide innovative technology solutions for the future of health care. So far, we’ve helped millions of people access affordable health care. And now we’re looking toward the future: We want to revolutionize the health care industry. There's no doubt that health reform will continue to change our business. As millions more consumers enter the market looking for health care, we'll be here to help them find it.

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Sales Trainer

Lindon, UT

The Learning & Development team is looking for a Sales Trainer to deliver training to our experienced insurance advocates. You will be responsible for delivering exceptional training, providing input to the design and measurement of programs, as well as providing coaching and feedback to multiple teams that are measured with KPI’s. You will be working with a Learning & Development manager and have a direct impact on the success of our sales agents. Apply today and join a growing team and company.

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Seasonal Team Manager - Enterprise Solutions

Charlotte, NC

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring  accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance. 

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Team Manager

Charlotte, NC

The Customer Service Manager, is a leader that will lead a team of non-licensed call center agents who contact our warm leads to qualify and transfer the customer to a licensed agent who will sell a insurance policy.  The ideal candidate will be able to motivate a team to deliver on their goals, as well as ensuring team goals are met and exceeded.. You have experience motivating, supporting and providing sales guidance to a team so that sales goals are met and exceeded. This a great leadership roles with development and professional growth opportunities. You will have a direct impact on sales, goals and quotes. 

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Team Manager

Charlotte, NC

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring  accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance. 

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Training Manager

Charlotte, NC

The Member Services TeleCare Team (MST) is looking for a Trainer Manager to deliver training to MST agents. In this role, you will be responsible for highly effective training delivery, providing input to the design and measurement of programs, and providing coaching and feedback to licensed MST agents to drive key performance indicators. 

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Training Manager

Lindon, UT

The Member Services TeleCare Team (MST) is looking for a Trainer Manager to deliver training to MST agents. In this role, you will be responsible for highly effective training delivery, providing input to the design and measurement of programs, and providing coaching and feedback to licensed MST agents to drive key performance indicators. 

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Training Manager

Chicago, IL

The Member Services TeleCare Team (MST) is looking for a Trainer Manager to deliver training to MST agents. In this role, you will be responsible for highly effective training delivery, providing input to the design and measurement of programs, and providing coaching and feedback to licensed MST agents to drive key performance indicators. 

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Sales Strategy & Optimization

Sales Strategy Analyst

Chicago, IL

Strategic Partnerships

Business Development & Carrier Relations Associate

Chicago, IL

The Business Development & Carrier Relations team at GoHealth partners with leading health plans that will give consumers the right health insurance coverage for their needs. As a Business Development & Carrier Relations Associate, you will play a key role in building and maintaining relationships with new and existing health plans. In this role, you will collaborate closely with internal and external stakeholders to drive long-term, strategic growth for GoHealth.

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