Company Culture

At GoHealth, it’s our employees who impact our success. GoHealth employees – whether they’ve been here for four years or four months – are all passionate about what they do and are dedicated to changing the health care industry.

Benefits & Perks

Vacation

Take time off when you need it, so you can come back rested and ready to go full speed ahead.

Health Care

As a health care company, we understand the importance of medical, dental, and other types of coverage.

401k Matching

We want to help you prepare for retirement, no matter how much or how little you contribute.

Casual Attire

We recognize that comfortable employees do the best work, which is why we encourage casual dress.

Professional Growth

At GoHealth, your growth opportunities start from the moment we hire you and never stop.

Impromptu Perks

Whether it’s lunchtime Pilates classes or in-office haircuts and manicures, you can expect lots of fun perks.

Hear From #TeamGoHealth

"We look for passionate and hardworking individuals with a strong intellectual curiosity."

- Shane Cruz, Chief Technology Officer

What’s your passion?

Explore career opportunities at GoHealth.

Head of Business Intelligence and Analytics

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

GoHealth is looking for a Head of Business Intelligence and Analytics to lead a data science team with a diverse set of capabilities ranging from analysis-driven strategic exploration (supporting executive leadership) to proactive development of business intelligence (supporting critical operations) to prototyping data-driven operational tools in collaboration with a marketing team (supporting downstream product development).  This leader will be responsible for providing strategic and technical direction for this team, attracting top-caliber talent to fill gaps in capabilities and infrastructure, and effectively using data to provide business leaders with key insights, strategic guidance and tools to drive growth.  An individual that succeeds in this role will be able to think creatively, embrace innovation, inspire the entire organization, communicate clearly to drive alignment, and guide institutional change when necessary.

Qualifications

Responsibilities

  • Develop GoHealth's business intelligence and data strategy by collaborating across the organization to proactively identify quantitatively addressable high-impact business questions and processes, formulate necessary investments to address them, and champion those investments with credible estimates of their returns
  • Execute this strategy by maintaining a clear business intelligence and analytics roadmap, attracting and retaining a top-caliber team with the requisite diversity of skills, building out missing infrastructure, and effectively managing implementation and business priorities
  • Develop a scalable and effective computational framework for managing identities of the millions of consumers GoHealth and its internal/external systems interact with (including mutations of those identities over time and across multiple interactions), constructing rich event streams around those identities (covering the entire life cycle from lead generation to insurance premium payments), and real-time processing of those event streams to automate marketing and operations targeting revenue growth
  • Reexamine analytical framework for complex lead generation operations (using vast amounts of media purchase, web interaction and telephony data) and build prototypes to guide development of more robust applications to optimize the return on GoHealth's large-scale media purchases
  • Identify parametric processes across the organization, including those that are stochastic and/or driven by multiple variables, and design/conduct experiments to optimize them
  • Identify data governance gaps that present technical or organizational barriers to ready availability of valuable business intelligence and lead cross-functional efforts to close them
  • Support the product management team to augment the definitions of all products and features (new or evolving) with thoughtful consideration of data models and the requisite instrumentation of all applications to persist and organize the necessary data to produce valuable intelligence for the business
  • Build and manage a team of analysts, data scientists, and other associates, investing heavily in their development to ensure effective achievement of all targets and create a positive, team-oriented culture that inspires employees to take impactful, calculated risks
  • Drive a culture of objective experimentation, measurement, accountability and data-driven decision making across the organization as well as the embrace of innovative numerical, statistical and machine learning methods to elevate the effectiveness of many day-to-day decisions and keep GoHealth at the forefront data-driven businesses
  • Advise executive and business unit leaders on strategic exploration supported by analytical insights, inspire/support them to articulate their strategic vision in terms of quantified value and business intelligence foundation, and lead organizational change to weave this attitude into the fabric of GoHealth

Qualifications

  • Bachelor's Degree (and preferably a Master's degree) from accredited college or university in fields such as mathematics, computer science, machine learning, statistics, engineering, operations research or other advanced analytic programs
  • 3+ years of experience building and leading a high-performing team of data scientists/analysts and/or engineering complex, data-driven operational capabilities
  • High-functioning knowledge of and first-hand experience with a broad spectrum of numerical, statistical and machine learning methods and tools
  • Expertise with complex ETL challenges (including design, data profiling, scalability, performance, and parallel processing) as well as data warehousing and visualization
  • Deep insights about working with large-scale and high-complexity data sets, founded on first-hand experience with operationalizing business capabilities based on analyzing such data
  • Proven track record of working with senior executives to understand complex problems in strategic and business terms (i.e. competitive differentiation, financial/operational metrics and drivers), re-frame these problems in ways that yield to quantitative analysis, and apply computational methods to develop effective and repeatable solutions
  • Thorough enjoyment of forming and working within cross-functional teams and strength in the craft of leading others even with limited authority
  • Pride in predictable execution and leading a team that mission-critical business objectives can confidently rely on
  • Passion for and appreciation of a fast-paced environment that embraces frequent change and rewards skillful balancing of many simultaneous priorities

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Product Manager

Chicago, IL

Company Description

GoHealth is seeking a dynamic and driven Product Manager capable of guiding our products into the future. This product leader will sit within GoHealth's engineering-focused technology organization and play a central role in defining, articulating, and executing our product vision. While guiding engineering efforts to build high-value products will be a primary responsibility, a successful individual will be equally effective in maintaining a strong sense of our clients' needs and behaviors; GoHealth's strategic direction; the competitive environment; and our industry in order to generate sustainable market leadership.

Job Description

  • Developing GoHealth's product vision by collaborating across the organization to identify key areas of focus to which the application of new products or product enhancements can generate significant business value.
  • Working closely with diverse stakeholders to produce a well-defined product roadmap which executes a product vision and exhibits sound, sustainable technical design and high business value.
  • Regularly and clearly communicating both high-level product vision and specifics of technical implementation to audiences both inside and outside of our organization.
  • Consulting with internal and external stakeholders on how your products can be used to accomplish business objectives. In cases where a solution would require development, this includes coaching stakeholders towards options that create generalizable, sustainable value for a broad set of related, common applications.
  • Writing and/or evaluating quantitative business cases which are expected to present credible, measurable business hypotheses in defense of specific product investment requests.
  • Participating in ongoing planning of our substantial, but finite, technical investments to balancing specific initiatives within the company's priorities at large, with the objective of ensuring that our operating plan produces the greatest possible business value.
  • Negotiating desirable, measurable business outcomes with key executive stakeholders and then managing design and delivery of products to efficiently capture those outcomes.
  • Collaborating with design professionals to build compelling, measurable user experiences that can be analyzed and optimized with the data they generate.
  • Documenting product definitions and features for both internal and external consumption.
  • Demonstrating product features and enhancements to diverse stakeholders.
  • Documenting and organizing technical debt initiatives to ensure technical sustainability of products.

Qualifications

  • Bachelor's degree from an accredited (competitive preferred) college or university in fields such as computer science, mathematics, engineering, or other technical disciplines.
  • 3 years preferred working in a technical software role. Comfort in discussing software systems in technical detail is a must.
  • 2 years preferred working in a product and/or technical leadership role in a high growth company.
  • Strong business sense, and an ability to articulate and evaluate business opportunities.
  • Demonstrated proficiency in collecting and analyzing data, including comfort in SQL, Excel, Python, Splunk and/or similar systems.
  • Well-developed systems thinking, demonstrated through education and/or professional experience.

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Data Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

GoHealth is looking for a Data Engineer responsible for the design, development, execution and delivery of all ETL needs for the company. We are seeking candidates who have experience in data analysis, extraction, loading and transformation of data that meet the complex requirements of our various business unit needs. The Junior Data Engineer will act as the owner of all ETL infrastructure including execution, documentation, maintenance, and metadata management. They will also support the development of infrastructure necessary for full scale data science, predictive analytics and machine learning.

Responsibilities:

  • Design, develop and deploy Microsoft SSIS ETL jobs within the GoHealth error/exception handling and rollback framework
  • Monitor, execute and report on all ETL jobs while working with appropriate teams to take corrective action quickly, in case of issues
  • Perform unit testing, system integration testing and assist with user acceptance testing
  • Adapt ETL code to accommodate changes in source data and new business requirements
  • Create and maintain documentation of the ETL technical detail design, operational support and maintenance procedures
  • Ensure data quality and compliance with development, architecture and reporting standards throughout entire ETL process
  • Ensure compliance with regulatory requirements for data transmission, storage, and data access
  • Collaborate with the rest of the BI Team, subject matter experts and department leaders to understand, analyze, build and deliver new ETL processes and/or reports
  • Ability to work with the rest of the BI Team to cross-train and provide support for other BI tasks like SSRS and/or Power BI Development, Cube Maintenance, Data Analytics and Requirements Gathering.

Qualifications

  • Bachelor’s Degree in computer science or equivalent experience required
  • 2+ years’ experience in ETL design and development
  • Strong understanding of data warehousing concepts and dimensional data modeling
  • Hands-on experience with troubleshooting performance issues and fine tuning queries using tools such as SQL Profiler, Performance Monitor and Database Engine Tuning Advisor
  • Proven experience extracting data from structured data sources (SQL, Excel, CSV files) and unstructured data sources (Couchbase, Splunk)
  • Advanced ability in SQL 2016 and above, experience in MySQL preferred but not required
  • Proven experience extracting data from various data sources (MySQL, Excel, Access, SharePoint, Azure, Text files) both on-premise and in the cloud
  • Experience consuming data from web services, SOAP and REST technologies, HTML, XML and JSON
  • Knowledge of encryption technologies and secure file transmission products such as Posh-SSH, SSL, Open-SSL, GPG, PGP, Kleopatra, SFTP
  • Strong analytical and problem solving ability with strong attention to detail and accuracy
  • Ability to handle multiple tasks and adapt to a constantly changing environment
  • Self-starter with the ability to work independently, take initiative, and learn new skills
  • Excellent written and oral communication skills, with the ability to articulate complex processes to individuals of varying technical abilities


Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Principal Software Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to advance health care in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. When you join GoHealth, you can look forward to more than top-notch benefits and height-adjustable desks (although you’ll get those, too). We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Principal Software Engineer will be designing high-performing, scalable, web based software solutions that must handle a high volume of transactions each day. This is a lead role and we are looking for a candidate to bring passion and dedication to this position. The ideal Principal Software Engineer will be a great motivator who can thrive in an Agile environment. We are looking for an individual with a consistent drive to find ways to improve processes, technology, and fellow employees.

Responsibilities

  • Serve as the go-to technical lead for high priority technical topics (new product builds, joint application design sessions with enterprise customers, etc.)
  • Consistently find new ways to develop and improve processes and technology
  • Connect lower level technical details to the needs of the business
  • Internal champion of overall code quality, reuse, and extensibility, and serve as Java subject matter expert
  • Play a key role in building, developing, and motivating a great team. Also aid in the professional development and retention of younger staff
  • Promote thought leadership throughout the organization and engage in start-up community activities (Github, StackOverflow, Chicago based meetups)
  • Develop extensive knowledge of GoHealth platform architecture, services, and applications

Qualifications

  • Bachelor’s Degree in Computer Science, Engineering or similar field is preferred
  • 10+ years of experience in Software Engineering (software design, architecture, implementation, deployment, and support)
  • Proven experience collaborating with multiple business layers, both internal and external, to deliver Java based SaaS products through all aspects of the SDLC
  • Thorough understanding of software development process, automation, and testing
  • Well-rounded experience, with a full stack background in front-end and back-end Java development (strong Java and Javascript experience is required)
  • Front-end experience with Typescript, Javascript, Angular, React, Nodejs and/or Redux helpful
  • Experience with Linux or *BSD, and Open Source tools, frameworks, and technologies
  • Previous leadership experience is required- could be the most senior technical staff, or a CTO of a small company
  • Experience with various hosting solutions (AWS, Heroku, VPS, on-premise, etc.)
  • Fluent on topics of networking, transport protocols, security, and monitoring
  • Deep knowledge of SOA, SOAP/WS, EDI, messaging systems
  • Experience in application profiling, performance monitoring, concurrent systems, JVM garbage collectors and heap management
  • Strong experience with various types of databases/application servers
  • Out-of-the-box thinker, ready to assert their vision and demonstrate passion for their work product

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events

Senior Software Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

GoHealth is seeking to add a Senior Software Engineer that will play a key part in designing high-performing, scalable, web based software solutions that handle a high volume of transactions each day. As a senior member of our software engineering team, this individual should be experienced with software design, architecture, construction, testing, deployment, and support in an Agile environment. The Senior Software Engineer will be an integral part of our software development at GoHealth, and serve as a thought leader in our organization and a mentor to their team.

Responsibilities

  • Serve as internal champion in code quality, reuse, and extensibility and Java subject matter expert
  • Communicate effectively across multiple audiences, both technical and non-technical, and connect lower-level technical details to the needs of the business
  • Communicate with formal and informal diagramming such as sequence, class, state, entity relationship diagrams
  • Positively motivate and mentor co-workers and subordinates
  • Promote thought leadership, and engage in start-up community activities (Github, StackOverflow, Chicago based meetups)
  • Develop extensive knowledge of GoHealth platform architecture, services, and applications

Qualifications

  • Bachelor’s Degree in Computer Science, Engineering or similar field is preferred
  • 7 or more years of software development in a Java environment (strong Java and Javascript experience is required)
  • Thorough understanding of software development process, automation, and testing
  • Well –rounded experience, with a full stack background in front-end and back-end Java development
  • Front-end experience with Typescript, Javascript, Angular, React, Nodejs and/or Redux helpful
  • Experience with Linux or *BSD, and Open Source tools, frameworks, and technologies
  • Previous leadership and mentoring experience is preferred
  • Deep knowledge of SOA, SOAP/WS, and EDI messaging systems
  • Experience with application profiling, performance monitoring, concurrent systems, JVM garbage collectors and heap management
  • Strong experience working with various types of databases/application servers
  • Out-of-the-box thinker, ready to assert their vision and demonstrate passion for their work product

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events

Director, Small Group Insurance

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Director of Small Group Insurance is a leadership position that will be responsible for leading our Small Group line of business and help continue to drive overall growth and success of the program for GoHealth. The ideal individual will have full P&L responsibility and be able to eloquently implement sales strategies to the team, while communicating effectively with clients, support staff, and executives.

Responsibilities

  • Lead our Small Group team and be responsible for creating the P&L, delivering daily, monthly and yearly sales objectives. Deliver on key metrics (Target Sales, Conversion, Retention, Referrals, Service Level) as outlined by internal leadership.
  • Collaborates with Sales and Account Management Team to create strategies for product, state and market expansion opportunities
  • Maintain positive and productive working relationships between vendors, brokers, employers, and other distribution channel partners
  • Supervise and continually develop the team including training, evaluating performance, goal setting and compliance.
  • Coach performance by using reporting tools, performance data, product knowledge, and sales strategies to identify areas of improvement and take appropriate steps to make improvements.
  • Serve as a product knowledge expert and provide tactical expertise to support overall client and company business strategy.
  • Oversees process to ensure that commitments to customers can be delivered through flawless implementations and migration

Qualifications

  • Bachelor’s degree in Business Administration or a related field required
  • 5-10 years of proven sales and management success within the health insurance industry, with the ability to motivate staff and successfully lead multiple teams.
  • In-depth understanding of and significant experience working with brokers, prospects and clients in the small group segment as it related to health insurance products and services.
  • Strong sales and account management background with demonstrated success in working in a complex, fast-moving, and cross-functional environment.
  • Excellent problem solving, decision making, and communication skills.
  • Confident, with a keen eye for business.
  • Proficient in the Microsoft Office Suite and CRM.
  • Proficient in Microsoft Excel with the ability to sort and analyze performance metrics.

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Insurance Advocate

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

We are seeking qualified candidates with a strong call center and customer service/ sales background to join our expanding Health Insurance Advocate team! The Health Insurance Advocate is responsible for making outbound sales calls and fielding inbound sales calls in to our Sales Center. The ideal candidate will be a quick learner with strong phone communication skills.

The Health Insurance Advocate will learn GoHealth processes and quickly assimilate information to meet sales/call handling quotas while recording high-quality information regarding customer information and contact results. The Health Insurance Advocate will be detail oriented and able to meet contact/call quotas while remaining compliant with GoHealth policies and both Federal, and State, regulations.

Responsibilities:

  • Field inbound calls in to the Sales Center and make outbound calls
  • Provide an excellent consumer experience for all callers
  • Guide consumers through the initial buying process by effectively screening calls and transferring calls to the appropriate sales team
  • Escalate calls to a supervisor when necessary
  • Successfully complete all training requirements
  • Comply with Federal CMS and State legal requirements and standards

Qualifications

  • Minimum of 1-2 years of Sales, Customer Service or Retail experience
  • Excellent verbal communication skills
  • Basic computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively with both customers, and co-workers
  • Ability to work well in a fast-paced environment
  • Ability to deal well with change
  • Self-motivated, driven by performance goals
  • High School diploma required
  • Evening and weekend hours required

Additional Information

What We Offer
  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Casual dress code
  • GoHealth is an Equal Opportunity Employer

Program Manager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Program Manager will lead and overall program consisting of multiple teams of sales agents as they sell health or life insurance products to customers. This is a growing and dynamic area that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!

The Program Manager is in charge of overall program sales team management and will be responsible for both multi-team and individual agent performance. In addition, the Program Manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, tracking to certain financial and performance metrics, and promoting general behavior which aligns to GoHealth’s culture. The Program Manager will be asked to help manage and coach sales managers. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a sales floor of 30-75 (depending on time of year) sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers
  • Manage and coach sales managers in order to drive improvements across the sales floor
  • Track, understand, and be held accountable to various program metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand and influence product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, Term and Whole Life insurance, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within program
  • Drive continuous improvement throughout the sales floor, raising improvement suggestions and/or pain points to Corporate management

Qualifications

  • Proven leader, demonstrated by 5-7 years of relevant previous job experience
  • Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
  • Health insurance sales experience a plus
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree highly preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
  • Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.

Additional Information

  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Casual dress code
  • GoHealth is an Equal Opportunity Employer

Program Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Program Manager will lead and overall program consisting of multiple teams of sales agents as they sell health or life insurance products to customers. This is a growing and dynamic area that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!

The Program Manager is in charge of overall program sales team management and will be responsible for both multi-team and individual agent performance. In addition, the Program Manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, tracking to certain financial and performance metrics, and promoting general behavior which aligns to GoHealth’s culture. The Program Manager will be asked to help manage and coach sales managers. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a sales floor of 30-75 (depending on time of year) sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers
  • Manage and coach sales managers in order to drive improvements across the sales floor
  • Track, understand, and be held accountable to various program metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand and influence product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, Term and Whole Life insurance, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within program
  • Drive continuous improvement throughout the sales floor, raising improvement suggestions and/or pain points to Corporate management

Qualifications

  • Proven leader, demonstrated by 5-7 years of relevant previous job experience
  • Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
  • Health insurance sales experience a plus
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree highly preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
  • Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.

Additional Information

  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code
  • GoHealth is an Equal Opportunity Employer

Technical Support Analyst

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

As a Technical Support Engineer, your top priority is to resolve customer technical issues and requests using your knowledge of GoHealth applications and your technical skills. You will report directly to the Technical Operations Manager.

Responsibilities

  • Living the GoHealth Culture and ensuring it is represented within the team.
  • Leading the resolution of customer issues by collaborating with engineering teams, IT operations, and account managers.
  • Managing various internal and external resources such as domain names, SSL certificates, knowledge base, and LDAP to name a few.
  • Assisting development teams with operational tasks. Some of these tasks are, but not limited to, developing electronic applications and transforming data.

Qualifications

  • B.S. Degree in Computer Engineering, Computer Science, MIS, or related field 
  • Experienced technical support engineer and/or systems administrator with proven success in the role.
  • Has a proven track record of implementing fresh ideas in solving new and existing problems.
  • Can effectively communicate complex issues to both technical and non-technical individuals.
  • Has solid technical and analytical skills with background in troubleshooting, software applications, and in the following:
    • Linux and Windows
    • SQL and scripting languages 
    • Basic server administration and networking
  • Experienced in acquiring, analyzing and interpreting complex data as it relates to software application behavior, customer experience and service-level agreement. Expect to write SQL statements, parse through log files using Unix tools and Splunk, automate repeated tasks, provision users and resources, and interact with customers on technical issues.
  • Good written and oral presentation skills and comfortable interacting with external customers as well as internal business partners and leaders.

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Technical Operations Manager for Enterprise Customer Support

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Technical Operations Manager is responsible for leading a group of highly skilled technical support engineers in Chicago, and reports to the SRE Manager. Your top priority will be to interpret data, coach, mentor and lead team members with the ultimate goal of driving improvements in the GoHealth products and service-level agreement through collaborations with GoHealth product engineering teams in resolving customer and partner issues. 

Responsibilities

  • Living the GoHealth Culture and ensuring it is represented within the team.
  • Analyzing and relating a variety of data sources to develop and manage KPIs relevant to your team’s operation.
  • Driving efficiency through a repeatable workflow while avoiding unnecessary process.
  • Leading a team of technical systems analysts in resolving enterprise customer issues, and in administering internal technical assets.
  • Creating consistency in the team's execution by setting clear direction and expectations.
  • Continuously improving the team's performance through collaboration with the product engineering teams and the SRE team, management of the GoHealth product knowledge base, and elimination of process bottlenecks.

Qualifications

  • B.S. in Computer Engineering, Computer Science, MIS, or related field
  • Experienced manager and leader of technical customer support and/or systems administrators with proven success in the role.
  • Innovator who has a proven track record of implementing fresh ideas in solving new and existing problems.
  • Can effectively communicate complex issues to both technical and non-technical individuals.
  • Proven mentorship skills, with demonstrated ability to listen, identify root cause, creatively problem-solve, and drive impact to individual’s and team’s performance.
  • Strong technical and analytical skills with background in troubleshooting, software applications, Linux, SQL, shell scripting, and networking. You are expected to remain technical while leading the team.
  • Experienced in acquiring, analyzing and interpreting complex data as it relates to software application behavior, customer experience and service-level agreement. Expect to write SQL statements, parse through log files using Unix tools and Splunk, automate repeated tasks, provision users and resources, and interact with customers on technical issues.
  • Exceptional written and oral presentation skills.

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Director, Product Marketing - Insurance

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Director, Product Marketing will be the Marketing champion of each of our Under 65, Life and Small Group Insurance verticals, developing deep understanding of our clients and their customer journeys, increasing acquisition conversion rates and developing onboarding programs and ongoing engagement programs.  Key success metrics will include acquisition conversion rates, retention and customer satisfaction rates, and cross sell revenue.

This individual will achieve this by working closely and bridging across senior management, internal teams, direct reports, brand founders and our customers.

Responsibilities:

  • Be the voice of the customer and develop deep customer insight for each of our sales verticals’ customers
  • Develop segment-focused lifecycle marketing communication programs
  • Develop and foster strong working relationships across the organization to achieve company goals and priorities. Work closely with key internal teams including but not limited to Brand Development, Creative, Production, Product Development, Planning, Sourcing, Legal, Analytics, Finance and Channel Marketing
  • Communicate product marketing performance and priorities through monthly marketing presentations
  • Collaborate with channel marketing to execute effective product marketing performance
  • Monitor and optimize each segment’s performance
  • Manage a team of product marketing managers - Develop and coach direct report(s) to help them achieve product marketing goals

Qualifications

  • Bachelor Degree in Marketing, Communications, Business or relevant marketing experience. MBA is a Plus
  • 7+ years of experience in Product marketing
  • Experience in Insurance marketing preferred
  • Experience building and managing lifecycle marketing programs
  • Experience working with focus groups
  • Experience working with analytics teams on customer profiles and segmentation
  • Superior project, time and budget management skills
  • Excellent written, communication and presentation skills
  • Strong leadership skills
  • Team orientation
  • Sense of urgency and results oriented
  • Flexible, adaptable, intellectually curious
  • Analytical, strategic, critical thinking
  • Organized, attention to detail
  • Self-motivated with High integrity

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Director, Product Marketing - Medicare

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Director, Product Marketing will be the Marketing champion of our Medicare Insurance vertical, developing deep understanding of our clients and their customer journeys, increasing acquisition conversion rates and developing onboarding programs and ongoing engagement programs.  Key success metrics will include acquisition conversion rates, retention and customer satisfaction rates, and cross sell revenue.

This individual will achieve this by working closely and bridging across senior management, internal teams, direct reports, brand founders and our customers.

Responsibilities

  • Be the voice of the customer and develop deep customer insight for each of our sales verticals’ customers
  • Develop segment-focused lifecycle marketing communication programs
  • Develop and foster strong working relationships across the organization to achieve company goals and priorities. Work closely with key internal teams including but not limited to Brand Development, Creative, Production, Product Development, Planning, Sourcing, Legal, Analytics, Finance and Channel Marketing
  • Communicate product marketing performance and priorities through monthly marketing presentations
  • Collaborate with channel marketing to execute effective product marketing performance
  • Monitor and optimize each segment’s performance
  • Manage a team of product marketing managers - Develop and coach direct report(s) to help them achieve product marketing goals

Qualifications

  • Bachelor Degree in Marketing, Communications, Business or relevant marketing experience. MBA is a Plus
  • 7+ years of experience in Product marketing
  • Experience in Medicare Insurance marketing preferred
  • Experience building and managing lifecycle marketing programs
  • Experience working with focus groups
  • Experience working with analytics teams on customer profiles and segmentation
  • Superior project, time and budget management skills
  • Excellent written, communication and presentation skills
  • Strong leadership skills
  • Team orientation
  • Sense of urgency and results oriented
  • Flexible, adaptable, intellectually curious
  • Analytical, strategic, critical thinking
  • Organized, attention to detail
  • Self-motivated with High integrity

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Senior Manager, Paid Search

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Senior Manager, Paid Search will join our Digital Team and help drive lead generation across Health, Medicare, Life and Small Business Insurance.  Key success metrics will include lead volume, conversion rates, retention and customer satisfaction rates, and cross sell revenue.

This individual will achieve this by working closely within the Digital Marketing team.

Responsibilities

  • Oversee the development, direction and optimization of GoHealth’s paid online marketing efforts for Health, Medicare, Life and Small Business.
  • Work collaboratively with captive business owners, account managers and sales executives to maximize ROI/CPA goals on multi-million dollar budget.
  • Retain and foster the growth of the Analyst position.
  • Serve as primary business contact to both external platform partners & the search engines.
  • Identify, negotiate and buy media from existing and new media partners.
  • Communicate high-level insights to the Executive team regarding performance of programs, value-added testing, forecasting and the state of online marketing.
  • Create models to address the marginal value of increased spend.
  • Build processes to quickly identify shifts in performance and a plan for response.
  • Leverage and craft complex bidding solutions to improve ROI at a keyword level beyond the performance of 3rd party solutions.
  • Develop and execute multivariate and A/B landing page tests across verticals to provide an incremental lift to our converted user base. 

Qualifications

  • Bachelor Degree in Marketing, Communications, Business and/or relevant marketing experience.
  • Possess 6-8 years of Online Marketing & Account Management experience
  • Certified in Google AdWords and Bing Ads
  • Intermediate to Advanced Excel skills
  • Proficiency in 3rd Party Bidding Solutions (Marin, Kenshoo, DoubleClick)
  • Familiarity with web tools such as Hubspot, Unbounce, Inspectlet, Google Optimize & Analytics
  • Proven track record of delivering quantifiable results through the creation, implementation, and day-to-day management of large-scale, multi-platform, multi-product digital marketing campaigns
  • Keen attention to detail with ability to pull back and look at the big picture
  • Thrives on results-driven success
  • Insurance (Health, Medicare & Life) industry experience a plus

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Director, Direct Marketing

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Director of Direct Marketing will develop and optimize direct to consumer lead generation programs for our consumer and enterprise clients.  Cross sell programs to retain and grow customer relationships will also be a key focus.  Channel focus includes direct mail, email, DRTV, radio and other direct to consumer acquisition channels.  Key success metrics will include acquisition lead volume, conversion rates, cost per acquisition, and both short and long-term revenue. 

This individual will achieve this by working closely and bridging across senior management, internal teams, direct reports, brand founders and our customers.

Responsibilities

  • Lead the direct marketing team and the direct marketing center of excellence
  • Develop & optimize existing and new direct marketing lead generation & cross sell channels
  • Develop effective single touch & integrated, multi-touch direct marketing channel strategies
  • Develop and foster strong working relationships across the organization to achieve company goals and priorities. Work closely with key internal teams including but not limited to Brand Development, Creative, Production, Product Development, Planning, Sourcing, Legal, Analytics, Finance and Lifecycle Marketing
  • Manage internal teams, & agency/vendor relationships for creative development/execution
  • Partner with analytics for response propensity and other targeting analytics
  • Partner with analytics to analyze campaign funnel performance and results analysis
  • Communicate direct marketing performance & priorities via monthly presentations
  • Collaborate with lifecycle marketing to execute effective lifecycle performance across each segment in each vertical
  • Monitor and optimize each channel’s performance
  • Manage a team of channel marketing managers - Develop and coach direct report(s) to help them achieve direct marketing goals

Qualifications

  • Bachelor Degree in Marketing, Communications, Business or relevant marketing experience. MBA is a Plus
  • 7+ years of experience in Direct marketing
  • Experience building and managing direct marketing programs
  • Experience working with analytics teams on targeting and results analysis
  • Superior project, time and budget management skills
  • Excellent written, communication and presentation skills
  • Strong leadership skills and Team orientation
  • Sense of urgency and results oriented
  • Flexible, adaptable, intellectually curious
  • Analytical, strategic, critical thinking
  • Organized, attention to detail
  • Self-motivated with High integrity

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Director, Brand Marketing

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The  Director, Brand Marketing will ensure our overall category positioning and each of our business verticals’ value propositions permeate our external branding, customer experience, our customer outreach and our internal marketing. Key success metrics will be focused on brand awareness and consideration along with lower funnel metrics including lifts in conversion and referral.

This individual will achieve this by working closely and bridging across senior management, internal teams, direct reports, brand founders and our customers.

Responsibilities

  • Develop and foster strong working relationships across the organization to achieve company goals and priorities. Work closely with key internal teams including but not limited to New Brand Development, Creative, Production, Product Development, Planning, Sourcing, Legal, Analytics, Finance and Channel Marketing
  • Communicate brand performance and priorities through monthly brand presentations
  • Collaborate with channel marketing to grow brand performance across existing and new channels: DRTV, Web, Digital Ads, Social and Print media
  • Manage internal brand marketing in partnership with HR and other internal partners
  • Monitor and optimize brand performance
  • Act as brand advocate, lead brand positioning through deep understanding of target consumers, industry trends and competitive brands.
  • Manage relationship with brand founders/developers. Communicate through the organization the vision of the founders/developers. Ensure alignment with founders/developers (strategies, priorities, performance)
  • Develop and coach direct report(s) to help them achieve brand goals

Qualifications

  • Bachelor Degree in Marketing, Communications, Business or relevant marketing experience. MBA is a Plus
  • 7+ years of experience in one or more of the following: Brand Marketing, CPG Marketing, Retail Channel Marketing
  • Experience managing PR vendors and other agencies
  • Superior project, time and budget management skills
  • Excellent writing, communication and presentation skills
  • Strong leadership skills
  • Team orientation
  • Sense of urgency and results oriented
  • Flexible, adaptable, intellectually curious
  • Analytical, strategic, critical thinking
  • Organized, attention to detail
  • Self-motivated
  • High integrity

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Director, Digital Sales

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Director of Digital Sales will focus on generating revenue via online Insurance sales.  Working with UX, product marketing and channel marketing teams that drive traffic to the site, the Website Director will focus on optimization and substantial growth of our DIY digital conversion path.  Key success metrics will include online engagement, conversion rates and sales revenue. 

This individual will achieve this by working closely and bridging across senior management, internal teams, direct reports, brand founders and our customers.

Responsibilities

  • Lead the Web Sales team
  • Manage sales across all our web properties and continuously improve online sales performance
  • Assess daily, weekly and monthly performance and provide regular performance updates
  • Proactively identify, implement and measure tests to optimize effectiveness of specific pages and overall sales performance
  • Manage digital content
  • Optimize UX
  • Regularly assess competition and maintain differentiated advantages
  • Work with product marketing teams on new features and functionality
  • Partner with analytics to analyze Online campaign funnel performance and results analysis
  • Communicate Web sales performance & priorities via monthly presentations
  • Manage a team - Develop and coach direct report(s) to help them achieve direct marketing goals

Qualifications

  • Bachelor Degree in Marketing, Communications, Business or relevant marketing experience. MBA is a Plus
  • 7+ years of experience in Ecommerce and Digital Sales
  • Experience in Insurance a plus
  • Web analytics
  • Web development
  • Content management and UX
  • Experience working with analytics teams on targeting and results analysis
  • Superior project, time and budget management skills
  • Excellent written, communication and presentation skills
  • Strong leadership skills and Team orientation
  • Sense of urgency and results oriented
  • Flexible, adaptable, intellectually curious
  • Analytical, strategic, critical thinking
  • Organized, attention to detail
  • Self-motivated with High integrity

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Sales Specialist

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Sales Specialist will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. This is a growing and dynamic team that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!

The Sales Specialist will receive licensing to sell health insurance in the state of Illinois. In addition, the agent will be responsible for providing the outstanding customer satisfaction while achieving monthly sales goals. The ideal candidate is motivated and driven by constant challenges and incentives, as well as open-minded to new ideas and improvements. The Sales Specialist is a sales oriented and driven individual who wants to quickly advance. We will provide you the tools and training needed, and the sky is the limit for potential growth and value!

With an attractive career path and merit-based incentives, we’re looking for a go-getter who can accelerate their career.

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to management

Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in Illinois 
  • Bachelor's degree preferred, but not required
  • Multi-lingual candidates are encouraged to apply!
  • Business-minded, as top performers in this position have a direct track to GoHealth management opportunities

Additional Information

  • A competitive base salary plus bonus earning potential
  • Attractive career path and performance based incentives
  • Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
  • Medical, dental, and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
  • GoHealth is an Equal Opportunity Employer

Sales Specialist

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Sales Specialist will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. This is a growing and dynamic team that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!

The Sales Specialist will receive licensing to sell health insurance in the state of North Carolina. In addition, the agent will be responsible for providing the outstanding customer satisfaction while achieving monthly sales goals. The ideal candidate is motivated and driven by constant challenges and incentives, as well as open-minded to new ideas and improvements. The Sales Specialist is a sales oriented and driven individual who wants to quickly advance. We will provide you the tools and training needed, and the sky is the limit for potential growth and value!

With an attractive career path and merit-based incentives, we’re looking for a go-getter who can accelerate their career.

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to management

Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in Illinois 
  • Bachelor's degree preferred, but not required
  • Multi-lingual candidates are encouraged to apply!
  • Business-minded, as top performers in this position have a direct track to GoHealth management opportunities

Additional Information

  • A competitive base salary plus bonus earning potential
  • Attractive career path and performance based incentives
  • Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
  • Medical, dental, and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
  • GoHealth is an Equal Opportunity Employer

Data Analyst

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.





Job Description

GoHealth is looking for a Data Analyst responsible for delivering actionable insights to business leaders throughout the company. We are seeking candidates who have experience with extracting value from data in a variety of business contexts. In this role, you will have the opportunity to provide the analysis that drives strategic initiatives and creates value across the organization. This role is not about creating reports, it is about helping GoHealth continue its history of rapid growth through well-communicated, insightful analysis.

Responsibilities:

  • Become an expert in our business processes and understand the function data plays in supporting them
  • Create and improve critical reports for marketing, operations, finance, sales, and HR
  • Compile complex data sets from a variety of sources
  • Collaborate with business leaders to analyze problems, optimize processes, and build presentations making your results intelligible to anyone in the company
  • Build interactive dashboards intuitive enough for business users but flexible enough to serve multiple needs
  • Deliver on ad-hoc data requests from business users while identifying ways to reduce these requests with reports and dashboards
  • Identify additional data sets that we could use to drive strategy, improve decision making, and automate processes

Qualifications

  • Bachelor's Degree in Math, Statistics, Social Sciences, Economics or another quantitatively focused field
  • 3+ years in an analytics focused role and/or an advanced degree in one of the above
  • Proficiency in SQL with the ability to write complex joins and conditional statements
  • Proven ability to create easily interpretable visualizations with tools such as Tableau, Looker, Power BI, Plotly, Matplotlib, and/or Ggplot
  • Experience building reports in tools such as SSRS, Tableau, Power BI, and/or packages in Python or R
  • Proven ability to take insights from being simply interesting to actionable
  • Ability to communicate complex concepts to colleagues with varying analytic knowledge
  • Desire to improve upon current skills and learn new ones
  • Ability to multi-task and manage time effectively
  • Ability to work independently with limited oversight

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Team Manager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Team Manager will lead a team of Captive sales agents as they sell health insurance products to customers. This is a growing and dynamic team that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!


The Team Manager will be responsible for both team and individual agent performance. In addition, the Team Manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting professionalism, sales drive, and align behavior to GoHealth’s culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within team
  • Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management

Qualifications

  • Proven team leader, demonstrated by real-world previous job experience
  • Sales experience
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)

Additional Information

  • A competitive base salary plus bonus earning potential
  • Attractive career path and performance based incentives
  • Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
  • Medical, dental, and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
  • GoHealth is an Equal Opportunity Employer

Team Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Team Manager will lead a team of Captive sales agents as they sell health insurance products to customers. This is a growing and dynamic team that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!


The Team Manager will be responsible for both team and individual agent performance. In addition, the Team Manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting professionalism, sales drive, and align behavior to GoHealth’s culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within team
  • Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management

Qualifications

  • Proven team leader, demonstrated by real-world previous job experience
  • Sales experience
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)

Additional Information

  • A competitive base salary plus bonus earning potential
  • Attractive career path and performance based incentives
  • Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
  • Medical, dental, and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
  • GoHealth is an Equal Opportunity Employer

Data Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.


Job Description

GoHealth is looking for a Data Engineer responsible for the design, development, and maintenance of a data warehouse for the company. We are seeking candidates who have extensive experience in data modeling and warehouse builds that meet the complex requirements of various business units. The Data Engineer will own the development of infrastructure necessary for centralized reporting, data science, predictive analytics, and machine learning.

Responsibilities:

  • Work in conjunction with a Warehouse Architect to design, build, and deploy a data warehouse in the cloud
  • Create automated data pipelines to the data warehouse from a variety of sources including MySQL, AWS, CouchDB, JSON, XML, and flat files
  • Ensure quality, validity and consistency of all data points, metrics and KPIs
  • Perform all required validation testing and adhere to development standards and processes
  • Collaborate with users making reports, dashboards, and running statistical analysis to ensure data is transformed into a format that can be easily utilized by them
  • Create and maintain documentation and metadata for the data warehouse and data pipelines
  • Ensure compliance with regulatory requirements for data transmission, storage, and data access
  • Identify inefficiencies and rigid processes, and design solutions increasing automation and scalability
  • Ability to work with the rest of the BI Team to cross-train and provide support for other BI tasks like ETL Development, Cube Maintenance, Data Analytics and Requirements Gathering



Qualifications

  • Bachelor’s Degree in computer science or equivalent experience required
  • 5+ years’ experience in database development, preferably on cloud-based infrastructure
  • Experience developing data lakes and other data storage and processing solutions with tools such as SQL Server, MySQL, Postgres, Cassandra, Hbase, Solr, Spark and/or equivalent
  • Experience supporting Advanced Analytics/Data Mining/Data Science/Neural Networks (including integration tools like Python, R, TensorFlow, etc)
  • Expert understanding of data warehousing concepts and dimensional data modeling
  • Advanced ability in SQL 2012 and above, experience in MySQL preferred but not required
  • Proven experience extracting data from a variety of data sources (MySQL, Excel, Access, SharePoint, Azure, Text files) both on-premise and in the cloud
  • Experience with source control tools like Git, BitBucket/SourceTree, SVN or TFS
  • Strong analytical and problem solving ability with strong attention to detail and accuracy
  • Ability to handle multiple tasks and adapt to a constantly changing environment
  • Self-starter with the ability to work independently and take initiative
  • Excellent written and oral communication skills, with the ability to articulate complex processes to individuals of varying technical abilities

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Office Manager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The purpose of this position is to provide management for the facilities initiatives at our call center in Charlotte, NC. The Office Manager is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained office, placing maximum emphasis on positive response to the concerns and needs of the office, environmental health and safety, and quality programs, in coordination and conjunction with the company’s goals and objectives. The position coordinates the activities, vendors and personnel required for current and future needs of the building and operations.

Responsibilities

  • Organizes office activities and services; develops and implements office procedures and systems; ensures smooth office operations.
  • Manages and coaches facilities staff to deliver excellent service levels. Drive performance as measured by Objective Key Results.
  • Monitor, train, and manage all facilities personnel including front office administrative assistant, maintenance technicians, housekeepers, and security officers.
  • Manage vendor engagement and account reviews.
  • Coordinate facility and administrative needs across departments.
  • Review and route all incoming facilities department invoices.
  • Responsible for facilities inspections and reports. Develops and recommends strategic facility management objectives.
  • Required to be on call 24/7/365 to respond to incidents.
  • Support seasonal ramp up of staff by securing and delegating necessary facilities resources.
  • Manage open projects in JIRA ticketing system, delegating resources to tickets appropriately.
  • Manage the routine maintenance and cleaning of the building, directing staff and overseeing general upkeep and repairs. Reviews work orders to ensure that assignments are completed.
  • Create and maintain standard safety operating procedures to ensure safety of employees and property.
  • Maintain floor plans and seating charts.
  • Illustrate the GoHealth core values and strive to achieve our mission.
  • Prioritize daily facility issues and effectively delegate responsibilities.

Qualifications

  • Experience with supply management and inventory control
  • Bachelor’s degree or equivalent work experience in Office Management or property management
  • Must be able to work independently or on a team
  • Excellent communication, organization and written skills
  • Experience with personnel management
  • Ability to lead a team in a fast-paced and changing environment
  • Strong reporting and communication skills
  • Proficiency with Microsoft Office Suite

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • GoHealth is an Equal Opportunity Employer

Life Insurance Sales Specialist

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Life Insurance Sales Specialist will assist individuals through the important decision-making process of selecting a life plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. He or she must be willing to obtain a life and health insurance license in the state of Illinois through GoHealth. Are you ready to never make another cold call again? This position will only be handling warm leads!

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell life insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, Term Life, Whole Life, Final Expense, Critical Illness and other life insurance products. 
  • Guide consumers through the life insurance policy selection and application process and serve as subject matter expert for life insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization

Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in Illinois 
  • Multi-lingual candidates are encouraged to apply!

Additional Information

  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Commuter and transit benefits
  • Casual dress code
  • Employee referral bonuses
  • GoHealth is an Equal Opportunity Employer

System Implementation Specialist

Chicago, IL

Company Description

Connected Benefits is a division of GoHealth that offers a seamless marketplace solution for individual and group health insurance. The marketplace enables brokers to help employers establish employee benefit levels, access available tax subsidies, determine their employer contributions, offer voluntary products such as disability, and implement their chosen benefits quickly and accurately.

Job Description

We are a national insurance agency built entirely on the cloud. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and benefit support services to full-time employees, part-time employees and independent contractors, coast-to-coast.

We boast a friendly, supportive, family-like work environment among a team that has over 20 years of industry experience. If you’re a go-getter, a problem solver, an avid question asker, and somebody who wants to get their hands dirty with some cool technology, then we want you on our team! Check out our latest opportunity for learning and growth in this fast-paced, ever-changing industry!

Responsibilities (including, but not limited to):

  • Manage multiple tasks and new group system implementations simultaneously
  • Become fully knowledgeable of all carrier requirements to ensure portals are built to meet plan specifications
  • Monitor carrier and/or vendors EDI functionality and troubleshoot/resolve systematic errors
  • Configuration of online benefit portals for clients
  • End user testing of online benefit portals for clients
  • Experience developing and delivering system training/demonstrations to end users

Qualifications

  • Technically savvy with proficient experience with benefit administration software  
  • Experience with SalesForce or other related CRM tools.
  • Strong knowledge of SaaS software solutions.
  • Proficiency in Mac OS X and Google Apps
  • Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.);
  • Ability to thrive and maintain focus in a fast-paced, technology-based environment;
  • Flexibility and adaptability (processes may change; you must be able to change with them!);
  • Oral and written presentation skills are a must;
  • Strong organizational skills and acute attention to detail;
  • Humor and humility because after all, this is a TEAM environment and we lean on each other to learn and grow
  • 2+ years of experience in the Insurance industry

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Account Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Account Manager will specifically support the Enterprise Solutions Business Unit. This unit provides a number of enrollment solutions for leading health insurance companies, including sales outsourcing, enterprise technology development, and private exchanges. The Account Manager will report to the Director of Account Management, as an additional resource alongside two existing Account Managers supporting a variety of key carrier programs.

This role requires a very self-motivated professional with large account management or consulting experience. The Account Manager will be the business lead and hold revenue responsibility for a number of GoHealth’s largest accounts, acting as the liaison between the Carrier and a variety of other functions within GoHealth’s support teams. This role will be responsible for the day-to-day support of several call center and technology accounts, supporting the Carrier during on-boarding, management, and growth of each account. Activities will include the following activities:

  • Generate proposals, RFP responses, and created value propositions for potential Carrier partners
  • Achieve aggressive quarterly revenue targets by maximizing account growth and identifying new sales opportunities
  • For onboarding Carriers, gather business requirements and coordinate with all external and internal teams to provide a seamless program implementation
  • Provide ongoing support to Carrier Partners by carrying out the following:
  1.  Provide critical reporting and information to our key Carrier partner points of contact or to our internal reporting team
  2. Research, remediate, and proactively communicate account issues as they occur to both carrier partners, account management leadership, and the appropriate internal teams
  3. Apply excellent Carrier partner service and work efficiently with Program Manager and Agent Performance counterparts to manage and deliver day to day results, exceeding carrier partner expectations
  4. Develop entrenched relationships within partner insurance companies
  5. Serve as the primary point of contact between the Carrier partner and GoHealth internal teams, including Call Center Operations, Analytics, Finance, Legal Counsel, and Technology
  6. Provide industry expertise and solution issues for carrier partner to maximize efficiency and results
  • Work closely with leadership of the Enterprise Business Unit and with GoHealth leadership to drive the customer relationship and align business strategy at all levels of the organization
  • Identify areas of efficiency and improved partnership opportunities associated with our technology platforms and call center teams
  • Coordinate with the Financial Planning and Analysis in developing revenue projections, pricing models, and other financial reporting for executive leadership related to managed programs

The Account Manager will be critical in the successful management of the entire Enterprise Solutions Business Unit and promoting goodwill internally and with our carrier partners.

Qualifications

  • Bachelors Degree preferred
  • 5+ years of experience in high value carrier partner account management, consulting, or sales
  • Experience in the health insurance industry, call center environment or technology is preferred, but not required
  • Prior experience interacting with executive leadership of large organizations
  • Motivated and passionate individual who thrives in a fast-paced environment
  • Organized and able to keep track of tasks spanning multiple projects/accounts
  • Strong problem solving skills, with a proactive and hands-on approach
  • Very high level of emotional intelligence, with the ability to influence and communicate effectively across various internal and external stakeholders at various levels within these organizations
  • Proficient in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Medicare Sales Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Medicare Sales Manager will be responsible for both team and individual agent performance. In addition, the sales manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting general behavior which aligns to GoHealth’s culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within team
  • Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management

Qualifications

  • Proven team leader, demonstrated by real-world previous job experience
  • Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
  • Health insurance sales experience a plus
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree highly preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
  • Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.

Additional Information

  • Competitive base salary, plus attractive bonus earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code