Company Culture

At GoHealth, it’s our employees who impact our success. GoHealth employees – whether they’ve been here for four years or four months – are all passionate about what they do and are dedicated to changing the health care industry.

Benefits & Perks

Vacation

Take time off when you need it, so you can come back rested and ready to go full speed ahead.

Health Care

As a health care company, we understand the importance of medical, dental, and other types of coverage.

401k Matching

We want to help you prepare for retirement, no matter how much or how little you contribute.

Casual Attire

We recognize that comfortable employees do the best work, which is why we encourage casual dress.

Professional Growth

At GoHealth, your growth opportunities start from the moment we hire you and never stop.

Impromptu Perks

Whether it’s lunchtime Pilates classes or in-office haircuts and manicures, you can expect lots of fun perks.

Hear From #TeamGoHealth

"We look for passionate and hardworking individuals with a strong intellectual curiosity."

- Shane Cruz, Chief Technology Officer

What’s your passion?

Explore career opportunities at GoHealth.

Seasonal Sales Agent

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Seasonal Sales Agent will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. The Seasonal Sales Agent must be willing to obtain a health insurance license in the state of Illinois through GoHealth, and available to work throughout the Annual Enrollment Period. Are you ready to never make another cold call again? This position will only be handling warm leads!

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization

Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in Illinois 
  • Multi-lingual candidates are encouraged to apply!

Additional Information

GoHealth is an Equal Opportunity Employer

Network Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Network Engineer is responsible for the designing and maintaining of GoHealth’s local and wide area networks. Network engineering will work closely with development and other business units to support and scale our products and to ensure 24/7 up-time of our critical systems.

Responsibilities:

  • Design, implement and support all network related hardware and software, including firewalls, routers, switches and load balancers.
  • Monitor network performance to ensure system availability and reliability.
  • Administer existing network infrastructure and perform maintenance activities on production hardware and software.
  • Implement and maintain network security best practices by assessing current threats, vulnerabilities, risks and associated technical countermeasure.
  • Troubleshoot, resolve and document network issues within the company network in a timely and efficient manner.
  • Collaborate with other teams to facilitate the deployment of new systems and projects as they relate to the network architecture.
  • Build, maintain, and audit all LAN, and WAN related documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, and support contacts.
  • Perform vulnerability testing, hardening, and audits of key systems and network devices.
  • Mentor and train other team members in key areas of the data and voice networks.

Qualifications

  • BS or MS in Computer Science, Information Systems or related field.
  • Professional certifications such as CCNA, or CCNP
  • Strong knowledge of Cisco internetworks, routing and switching and related protocols, LAN/WAN, Security, firewalls.
  • Experience with Cisco N5k and N2k data center switching.
  • Ability to support BGP routing
  • Hands on experience with F5 LTM load balancer administration, and troubleshooting.
  • Experience automating routine tasks using Python or similar language
  • Knowledge of Active Directory, RADIUS, Kerberos, DNS, DHCP, PKI, IPSec VPNs, and other core networking services
  • Experience supporting large volume call center VOIP implementations a big plus
  • Able to work independently, manage, and prioritize multiple ongoing tasks
  • 5+ years of experience as a network engineer supporting above-mentioned

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Bilingual Seasonal Sales Agent

Chicago, IL

Company Description

At GoHealth, we provide innovative technology solutions for the future of health care. So far, we’ve helped millions of people access affordable health care. And now we’re looking toward the future: We want to revolutionize the health care industry. There's no doubt that health reform will continue to change our business. As millions more consumers enter the market looking for health care, we'll be here to help them find it.


Job Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.


The Bilingual Seasonal Sales Agent
will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. The Seasonal Sales Agent must be willing to obtain a health insurance license in the state of Illinois through GoHealth, and available to work throughout the Annual Enrollment Period. Are you ready to never make another cold call again? This position will only be handling warm leads!

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization

Qualifications

  • Excellent communication (both oral, and written) in English and Spanish, must be fully fluent in both English and Spanish
  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you're hardworking and driven, we can teach you how to sell. 
  • Computer proficiency, including Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in Illinois
  • Bachelor's degree preferred, but not required

Additional Information

GoHealth is an Equal Opportunity Employer

Insurance Sales Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Insurance Sales Manager, is a sales lead, and will lead a team of licensed call center agents selling individual insurance policies, while jumping in on the sales floor when needed. The ideal Insurance Sales Manager candidate will be able to move fluidly between executing on personal sales goals, and motivating a team to deliver on their goals, as well.

Responsibilities

  • Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies
  • Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
  • Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
  • Use reporting tools, product knowledge, and sales strategies to coach performance
  • Partner with support teams to improve call center operations
  • Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
  • Exemplify the top agent performance when selling individual insurance policies to consumers
  • Maintain a high quality work environment at all times

Qualifications

  • One to three years of sales management experience
  • Current resident health and life insurance license, or willing to obtain one
  • Bachelor's Degree required
  • Excellent problem solving and communication skills
  • Outstanding customer focus, sales skills and telephone etiquette
  • Able to work well within a team, while developing and motivating staff
  • Confident, with a keen eye for business
  • Ability to set, satisfy, and exceed targets
  • Able and available to work nights, weekends, and extended hours if needed

Additional Information

What we offer

  • A competitive base salary plus bonus earning potential
  • Attractive career path and performance based incentives
  • Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
  • Medical, dental, and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
  • GoHealth is an Equal Opportunity Employer

Bilingual Seasonal Sales Associate

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Seasonal Sales Agent will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. The Seasonal Sales Agent must be willing to obtain a health insurance license in the state of North Carolina through GoHealth, and available to work throughout the Annual Enrollment Period. Are you ready to never make another cold call again? This position will only be handling warm leads!

Responsibilities:

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization

Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in North Carolina
  • Multi-lingual candidates are encouraged to apply!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seasonal Insurance Agent

Chicago, IL

Company Description

At GoHealth, we provide innovative technology solutions for the future of health care. So far, we’ve helped millions of people access affordable health care. And now we’re looking toward the future: We want to revolutionize the health care industry. There's no doubt that health reform will continue to change our business. As millions more consumers enter the market looking for health care, we'll be here to help them find it.


Job Description

A GoHealth Seasonal Insurance Agent will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. The Seasonal Insurance Agent must be willing to obtain a health insurance license in the state of Illinois through GoHealth, and available to work throughout the Annual Enrollment Period. Are you ready to never make another cold call again? This position will only be handling warm leads!

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization


Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in Illinois 
  • Multi-lingual candidates are encouraged to apply!

Additional Information

GoHealth is an Equal Opportunity Employer

IT Support Specialist

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The IT Support Specialist is part of a team of IT professionals who provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software.

The person in this position will spend the majority of their time engaged with staff and systems, performing workstation installations and system maintenance checks, troubleshooting Internet connectivity, office application, email and other network-wide and desktop-level issues. They provide technical support in activities associated with the identification, prioritization and resolution of reported problems. There is general maintenance tasks and resolving less complex IT problems immediately, while more complex issues are identified and escalated to a higher level of support.

The qualifications and information found in this job description do not encapsulate all requirements of the position, but provide a basis for the general requirements expected in qualifying for and performing in an IT Support Specialist role at GoHealth.

Qualifications

Responsibilities

  • Troubleshooting of laptops, desktops and peripheral equipment
  • Troubleshooting and replacement of failing equipment
  • Installation, configuration and troubleshooting of software
  • Operating System optimization and preventative maintenance tasks
  • Resolution of help desk tickets in a timely, appropriate manner
  • Support new hire and termination processes
  • Other duties as assigned

Education

  • Associate’s Degree in Information Technology or related field, or in lieu of degree, a combination of equivalent education and work experience

Qualifications

  • Exceptional customer service, communication, problem solving and analytical skills
  • Active Directory experience is a plus
  • Strong knowledge of Windows Desktop Operating Systems (7, 10) and Microsoft Office Suites
  • Knowledge of TCP/IP, DHCP, DNS, LAN and basic VoIP concepts
  • Familiarity with WDS disk imaging technology
  • Have experience or be familiar with network infrastructure such as switches, wireless routers and firewalls
  • Responsible for understanding and complying with all policies, procedures and regulations relating to job duties
  • Ability to work independently with little supervision as well as part of the broader IT Team
  • Ability to multi-task
  • Capable of lifting at least 50 pounds
  • Ability to travel 10-20% of the time as required


Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Web Marketing Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Web Marketing Manager will be responsible for optimizing and maintaining multiple websites across several verticals with a focus on driving UX and improving conversion. By utilizing analytics and multivariate testing platforms, this individual will work to improve our web experiences through hands-on changes within a CMS, supported by a strong technology team.

Additionally, this person must be a subject-matter expert in the areas of web analytics, multivariate testing, and SMS/MMS, as this individual will not only be a primary user for these tools but also be responsible for the use of these communication streams across the organization.

The Web Marketing Manager will report directly to the Senior Vice President of Consumer Marketing.

Main Responsibilities:

  • Manage and improve presence and experience for customer-facing web properties
  • Provide ongoing business analytics and insights that will include (but not be limited to): visits, funnel analysis, online and web-to-offline conversions, and A/B testing
  • Work to maintain a roadmap for web-based improvements that support strategic goals, relying heavily on consumer insights and analytics to help formulate all strategies and recommendations.
  • Work with internal teams to focus on content effectiveness, conversion, and user experience
  • Work with user experience and technical experts to rationalize and propose the best experience based on the desired business impact
  • Help stakeholders achieve targets respective to key web KPIs that drive business objectives including but not limited to conversion rate, task completion rate, and visitor count.
  • Serve as the primary user of CMS platforms and drive self-service solutions for secondary users that allow for content creation, updates, and optimization by non-technical staff.
  • Act as the primary owner of the testing platform and reporting, continually testing ideas to increase web conversions and interactions, lower costs, and increase program value.
  • Own web analytics platform and reporting, creating, distributing, and utilizing dashboards to drive consumer insights and improve processes.
  • Be responsible for unit costs and day-to-day vendor relationships for both analytics and testing platforms.

Qualifications

  • 5+ years in a digital marketing role, including hands on web content management and optimization
  • Experience in presenting personalized and relevant content based on persona and/or user behavior
  • Extensive experience with web analytics tools such as Google Analytics, Adobe SiteCatalyst, Heap, etc.
  • Extensive experience with multivariate testing and optimization tools such as Test&Target, Optimizely, Google Optimize, etc.
  • Experience working with both business and technical teams
  • Proven ability to balance work streams from multiple parties and propose schedule changes to meet deadlines
  • Experience with HTML, CSS and other front-end programming languages
  • Demonstrated track record of success in e-commerce marketing and/or development
  • Bachelor’s degree in Marketing, Advertising, Computer Science, or related field.

Desired Traits:

  • Metrics and data driven
  • Strong sense of visual design
  • Innovative and adaptable work style
  • Excellent organizational, time management, and problem resolution skills.
  • Detail-oriented, highly organized, productive team player.
  • Able to communicate and deliver results effectively in a highly-matrixed organization.
  • Strategic thinker who can turn ideas into reality.
  • Solid understanding of UX and SEO best practices
  • Passion for turning bleeding edge concepts into testable iterations
  • Knowledge of the health insurance industry a plus.

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Insurance Advocate

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

We are seeking qualified candidates with a strong call center and customer service/ sales background to join our expanding Health Insurance Advocate team! The Health Insurance Advocate is responsible for making outbound sales calls and fielding inbound sales calls in to our Sales Center. The ideal candidate will be a quick learner with strong phone communication skills.

The Health Insurance Advocate will learn GoHealth processes and quickly assimilate information to meet sales/call handling quotas while recording high-quality information regarding customer information and contact results. The Health Insurance Advocate will be detail oriented and able to meet contact/call quotas while remaining compliant with GoHealth policies and both Federal, and State, regulations.

Responsibilities:

  • Field inbound calls in to the Sales Center and make outbound calls
  • Provide an excellent consumer experience for all callers
  • Guide consumers through the initial buying process by effectively screening calls and transferring calls to the appropriate sales team
  • Escalate calls to a supervisor when necessary
  • Successfully complete all training requirements
  • Comply with Federal CMS and State legal requirements and standards

Qualifications

  • Minimum of 1-2 years of Sales, Customer Service or Retail experience
  • Excellent verbal communication skills
  • Basic computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively with both customers, and co-workers
  • Ability to work well in a fast-paced environment
  • Ability to deal well with change
  • Self-motivated, driven by performance goals
  • High School diploma required
  • Evening and weekend hours required

Additional Information

What We Offer
  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code

Engager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Captive Engager will assist in transferring individuals seeking health insurance to a live agent for more detailed explanation of benefits with the ultimate goal of closing qualified leads. The Engager will be responsible for making outbound sales calls and fielding inbound sales calls to our Captive sales center, while conducting initial qualifications of leads based on a brief discussion over the phone. The ideal candidate possesses excellent verbal and written communication skills, has a friendly can-do attitude, is a fast learner, and can be trusted to provide outstanding customer service in a call center environment. We are looking for individuals who are professional and can connect with others and make great first impressions over the phone.

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively qualify individuals seeking health insurance plans and products in order to transfer those individuals to a GoHealth licensed agent
  • Remain professional, polite, and composed throughout all customer interactions, in order to drive increased transfers
  • Understand and perform to certain performance metrics, including transfer rate and other more qualitative metrics
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Successfully complete all Engager training requirements
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization

Qualifications

  • Friendly demeanor and engages in conversation
  • Ability to make an instant connection over the phone with consumers seeking health insurance
  • Previous call center / telemarketing experience preferred, but not required. If you’re professional and composed, we can teach you how to perform in a call center / sales environment
  • Excellent communication and interpersonal skills, with the ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Ability to understand basic performance metrics and how individual performance & goals correlate to overall team performance & goals
  • High-school degree required. Bachelor’s or Associate’s degree preferred, but not required
  • Multi-lingual candidates are encouraged to apply!

Additional Information

  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code
  • Employee referral bonuses

Insurance Sales Manager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Insurance Sales Manager, is a sales lead, and will lead a team of licensed call center agents selling individual insurance policies, while jumping in on the sales floor when needed. The ideal Insurance Sales Manager candidate will be able to move fluidly between executing on personal sales goals, and motivating a team to deliver on their goals, as well.

Responsibilities

  • Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies
  • Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
  • Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
  • Use reporting tools, product knowledge, and sales strategies to coach performance
  • Partner with support teams to improve call center operations
  • Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
  • Exemplify the top agent performance when selling individual insurance policies to consumers
  • Maintain a high quality work environment at all times

Qualifications

  • One to three years of sales management experience
  • Current resident health and life insurance license, or willing to obtain one
  • Bachelor's Degree required
  • Excellent problem solving and communication skills
  • Outstanding customer focus, sales skills and telephone etiquette
  • Able to work well within a team, while developing and motivating staff
  • Confident, with a keen eye for business
  • Ability to set, satisfy, and exceed targets
  • Able and available to work nights, weekends, and extended hours if needed

Additional Information

What we offer

  • A competitive base salary plus bonus earning potential
  • Attractive career path and performance based incentives
  • Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
  • Medical, dental, and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
  • GoHealth is an Equal Opportunity Employer

Senior Software Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

GoHealth is seeking to add a Senior Software Engineer that will play a key part in designing high-performing, scalable, web based software solutions that handle a high volume of transactions each day. As a senior member of our software engineering team, this individual should be experienced with software design, architecture, construction, testing, deployment, and support in an Agile environment. The Senior Software Engineer will be an integral part of our software development at GoHealth, and serve as a thought leader in our organization and a mentor to their team.

Responsibilities

  • Serve as internal champion in code quality, reuse, and extensibility and Java subject matter expert
  • Communicate effectively across multiple audiences, both technical and non-technical, and connect lower-level technical details to the needs of the business
  • Communicate with formal and informal diagramming such as sequence, class, state, entity relationship diagrams
  • Positively motivate and mentor co-workers and subordinates
  • Promote thought leadership, and engage in start-up community activities (Github, StackOverflow, Chicago based meetups)
  • Develop extensive knowledge of GoHealth platform architecture, services, and applications

Qualifications

  • Bachelor’s Degree in Computer Science, Engineering or similar field is preferred
  • 7 or more years of software development in a Java environment (strong Java and Javascript experience is required)
  • Thorough understanding of software development process, automation, and testing
  • Well –rounded experience, with a full stack background in front-end and back-end Java development
  • Front-end experience with Typescript, Javascript, Angular, React, Nodejs and/or Redux helpful
  • Experience with Linux or *BSD, and Open Source tools, frameworks, and technologies
  • Previous leadership and mentoring experience is preferred
  • Deep knowledge of SOA, SOAP/WS, and EDI messaging systems
  • Experience with application profiling, performance monitoring, concurrent systems, JVM garbage collectors and heap management
  • Strong experience working with various types of databases/application servers
  • Out-of-the-box thinker, ready to assert their vision and demonstrate passion for their work product

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events

Seasonal Sales Agent

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

A GoHealth Seasonal Sales Agent will assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start their career. The Seasonal Sales Agent must be willing to obtain a health insurance license in the state of North Carolina through GoHealth, and available to work throughout the Annual Enrollment Period. Are you ready to never make another cold call again? This position will only be handling warm leads!

Responsibilities

  • Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Successfully complete all licensing requirements
  • Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
  • Learn and adapt quickly, while following GoHealth's internal policies and procedures
  • Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community
  • Comply with Federal CMS and State legal requirements and standards
  • Be the "Face of GoHealth" at the consumer level, and serve as a brand ambassador for the organization

Qualifications

  • Highly driven and competitive in nature
  • Professional and motivated self-starter
  • Previous sales experience preferred, but not required. If you’re hard working and driven, we can teach you how to sell
  • Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license in North Carolina
  • Multi-lingual candidates are encouraged to apply!

Additional Information

GoHealth is an Equal Opportunity Employer

Information Security Analyst

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Information Security Analyst will help support GoHealth’s Information Security program and help provide day to day management, support and hands-on execution of our security initiatives. In this role, he or she will help implement and coordinate the security efforts across the company.

Responsibilities:

  • Develop and implement effective policies and practices to protect sensitive customer data and corporate assets.
  • Ensure compliance with security standards, governmental regulations and company policies through development and management of training programs and periodic security audits.
  • Provide input in assessing and evaluating information security risks and monitor compliance with security standards and appropriate policies.
  • Keep abreast of security incidents and assist in issue management during significant information security incidents. Convene the necessary incident response teams for the purpose of addressing and investigating security incidences that arise.
  • Examine impacts of new technologies on the company’s overall information security. Help establish processes to review implementation of new technologies to ensure security compliance.
  • Participate in hands-on security projects.
  • Assist in configurations for products in the security toolkit.
  • Evangelize security within the company and provide security advice and guidance to all departments.
  • Provide accurate and timely reporting on all project deliverables.
  • Manage all partner and customer security needs during the RFP process, technical due diligence, or as part of ongoing interactions.
  • Assist in internal and external audits to ensure adequate controls are in place to support ISO 27001 and HITRUST compliance certifications.

Qualifications

  • BS or MS in Computer Science, Information Systems or related field.
  • Professional certifications such as SSCP, CISSP, CISM or CISA
  • Experience with HIPAA , HITRUST , ISO 27001 , PCI-DSS , SOC2 reporting or SOX compliance is a strong plus.
  • Knowledge of network-based and system-level attacks and mitigation methods, as well as knowledge of application level attacks; especially web applications and their mitigation methods.
  • Must be an excellent communicator who can effectively work with all management teams and articulate security-related concepts to a broad range of technical and non-technical staff.
  • Should have experience conducting and/or assisting with formal audits in support of an Information Security Management System or certifications.
  • Experience with business continuity planning, auditing, and risk management, as well as third-party security management.
  • Must be able to effectively evaluate security and compliance requirements, understand their impact on the business, and design creative security solutions that are not disruptive to the business.
  • Understanding of firewalls, encryption & PKI, Intrusion Detection Systems, Security Information and Event Management (SIEM), Data Loss Prevention (DLP), Web Application Firewalls, Advanced Malware Defenses, DDOS Prevention, Application Whitelisting and Network Packet Capture Solutions.
  • Knowledge of vulnerability and endpoint protection tools.
  • Minimum of 1-2 years of directly supporting an information security management program.
  • Minimum of 3 years of cumulative experience in at least two security specific domains.
  • 3-5 years of prior experience in a hands-on IT operational role such as network or systems engineering is a nice-to-have.

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer

Principal Software Engineer

Chicago, IL

Company Description

GoHealth has an ambitious mission: to advance health care in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. When you join GoHealth, you can look forward to more than top-notch benefits and height-adjustable desks (although you’ll get those, too). We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Principal Software Engineer will be designing high-performing, scalable, web based software solutions that must handle a high volume of transactions each day. This is a lead role and we are looking for a candidate to bring passion and dedication to this position. The ideal Principal Software Engineer will be a great motivator who can thrive in an Agile environment. We are looking for an individual with a consistent drive to find ways to improve processes, technology, and fellow employees.

Responsibilities

  • Serve as the go-to technical lead for high priority technical topics (new product builds, joint application design sessions with enterprise customers, etc.)
  • Consistently find new ways to develop and improve processes and technology
  • Connect lower level technical details to the needs of the business
  • Internal champion of overall code quality, reuse, and extensibility, and serve as Java subject matter expert
  • Play a key role in building, developing, and motivating a great team. Also aid in the professional development and retention of younger staff
  • Promote thought leadership throughout the organization and engage in start-up community activities (Github, StackOverflow, Chicago based meetups)
  • Develop extensive knowledge of GoHealth platform architecture, services, and applications

Qualifications

  • Bachelor’s Degree in Computer Science, Engineering or similar field is preferred
  • 10+ years of experience in Software Engineering (software design, architecture, implementation, deployment, and support)
  • Proven experience collaborating with multiple business layers, both internal and external, to deliver Java based SaaS products through all aspects of the SDLC
  • Thorough understanding of software development process, automation, and testing
  • Well-rounded experience, with a full stack background in front-end and back-end Java development (strong Java and Javascript experience is required)
  • Front-end experience with Typescript, Javascript, Angular, React, Nodejs and/or Redux helpful
  • Experience with Linux or *BSD, and Open Source tools, frameworks, and technologies
  • Previous leadership experience is required- could be the most senior technical staff, or a CTO of a small company
  • Experience with various hosting solutions (AWS, Heroku, VPS, on-premise, etc.)
  • Fluent on topics of networking, transport protocols, security, and monitoring
  • Deep knowledge of SOA, SOAP/WS, EDI, messaging systems
  • Experience in application profiling, performance monitoring, concurrent systems, JVM garbage collectors and heap management
  • Strong experience with various types of databases/application servers
  • Out-of-the-box thinker, ready to assert their vision and demonstrate passion for their work product

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events

Human Resources Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The HR Manager reports to the SVP, Human Resources and will partner with Sr. Management and line managers in developing and supporting the corporate strategies, focusing on recognition and reward, recruiting, performance management, organization effectiveness, compliance, benefits, employee relations and disciplinary matters. The HR Manager ensures effective delivery of HR core processes and compliance with relevant company guidelines, employment laws, regulations, policies and practices.

Responsibilities

  • Business Partnering - Responsible for the day-to-day administration of the Human Resources function for GoHealth. Provide guidance consultation, and interpretation to management and employees regarding conflict resolution, career development, labor laws, policies and procedures, and other employee relation issues
  • People Management - Responsible for the day-to-day management of HR Generalists and HR Administrators as assigned, including: workload, training, mentoring, performance management reviews, and providing senior level coverage for the SVP as needed
  • Recruitment and Onboarding - Assist business unit leaders in the resource planning, sourcing, interview and offer process; Onboarding of all new/transferred employees, and Partnering with Resourcing Team to achieve maximum results and business requirements
  • Performance Management - Manage business partner engagement and execution of reward and performance cycle programs and incentives, Lead business Performance Management (SMART objectives, Performance Review, Appraisal Review, and Training Needs) processes ensuring alignment with business/individual results
  • Benefits - Administer employee benefits programs and ensures compliance with HIPAA regulations. Ensure compliance with provisions of Employee Retirement Income Security Act. Review and analyze changes to state and federal laws pertaining to benefits, and report necessary or suggested changes to management. Conduct employee meetings and employee benefit seminars, as needed. Advise and counsel management and employees on existing benefits. Handle benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintain contact in person, and by phone or mail, with carriers/brokers and employees to facilitate proper and complete utilization of benefits to all employees.
  • Talent Management - Build Organizational Development, Succession Planning, Talent Management strategies to meet business needs and execute against them.
  • Participate in benefits administration, change reporting, COBRA admin., reconciling and approving invoices, and Oracle updates.
  • Process all Personnel Action Forms due to merit increases, promotions, bonuses, pay adjustments, etc. Ensure that all necessary documents are received, information is entered in to HRMS database, and forwarded to appropriate department(s).
  • Interface with Payroll to ensure accuracy of employee information, including employee deductions and contributions, other, etc.
  • Process all new hires/employees in ADP; ensures I-9 compliance, keep track of I-9s with expiration dates and requests updated documentation from the employee; ensure all necessary documents are received and sent to Payroll.
  • Manage maintenance of human resources records including personnel files, enrollment, application, and claims records for all benefits plans.
  • Assist in maintaining accurate job descriptions.
  • Conduct exit interviews and share trends with HR leadership.

Qualifications

  • Bachelor's Degree in Human Resources is desired, or comparable combination of education and experience; HR certification (PHR / SPHR ) a plus
  • 5-7+ years previous human resources experience, with demonstrated competencies in organizational development, legal compliance, and proactive problem solving
  • Excellent time management skills and attention to detail while managing multiple projects and meeting deadlines and taking accountability for results in a fast-paced, dynamic environment
  • Ability to clearly communicate information and ideas with excellent listening skills
  • Knowledge of employment laws; Ability to develop and administer policies to maintain compliance with applicable laws
  • Ability to interact with people in a manner that displays tact, professionalism and sensitivity
  • Proven ability to prioritize and work independently, as well as part of a team
  • Software skills desired – MS Office suite, Outlook, ADP

Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events

Medicare Program Manager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Medicare Program Manager will be responsible for delivering success for program contracts, leading sales leaders, and supporting the call center policies. In this mid-level sales leadership position, the program manager will play a very important role in the success of GoHealth's Charlotte call center. The ideal individual will be able to eloquently implement sales strategies to a large team, while communicating effectively with clients, support staff, and executives.

Responsibilities

  • Deliver on key metrics (Target Sales, Conversion, Service Level) as outlined in carrier and program contracts
  • Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies
  • Drive communication through multiple channels; including Program, Account Team, and Carrier Partners
  • Participate in the planning and on-boarding of new agents for the annual enrollment period, coordinate classroom training, material development, and assessment testing
  • Coach performance by using reporting tools, product knowledge, and sales strategies
  • Partner with support teams to improve call center operations
  • Drive compliance through script adherence and maintain a high quality work environment at all times
  • Encourage and pursue organic business growth opportunities
  • Provide tactical expertise to support overall client and company business strategy
  • Serve as a product knowledge expert for carrier and call center business
  • Handle confidential material, carrier escalations, and sensitive information in a professional manner

Qualifications

  • Two to five years of Medicare sales leadership experience
  • Two years of CMS compliance and regulation experience
  • AHIP Certified
  • Knowledge of Medicare Advantage
  • Proficient in the Microsoft Office Suite and CRM 
  • Excellent problem solving and communication skills
  • Proven sales and management success, with the ability to motivate staff and lead multiple teams
  • Confident, with a keen eye for business
  • Customer focused

Additional Information

What We Offer
  • Competitive base salary, plus attractive earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code

Medicare Sales Manager

Chicago, IL

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Medicare Sales Manager will be responsible for both team and individual agent performance. In addition, the sales manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting general behavior which aligns to GoHealth’s culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within team
  • Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management

Qualifications

  • Proven team leader, demonstrated by real-world previous job experience
  • Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
  • Health insurance sales experience a plus
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree highly preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
  • Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.

Additional Information

  • Competitive base salary, plus attractive bonus earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code

Medicare Sales Manager

Charlotte, NC

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Medicare Sales Manager will be responsible for both team and individual agent performance. In addition, the sales manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting general behavior which aligns to GoHealth’s culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

  • Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
  • Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within team
  • Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
  • Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management

Qualifications

  • Proven team leader, demonstrated by real-world previous job experience
  • Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
  • Health insurance sales experience a plus
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Highly driven and competitive in nature
  • Bachelor's degree highly preferred
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
  • Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.

Additional Information

  • Competitive base salary, plus attractive bonus earning potential
  • Performance-based incentives
  • Sales contests and perks, like catered lunches
  • Medical, dental, and vision coverage
  • 401k plan
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code