Medicare staff is available seven days a week. You can call the helpline 24/7 to get all your questions answered.
Before you pick up the phone, make sure you have your Medicare number handy.
If you need to report a lost or stolen card, call Social Security.
GoHealth licensed insurance agents are available Monday to Friday to help you understand your Medicare options.
When you want to talk to a real person about Medicare, call the Medicare phone number: 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048. You can call this hotline seven days a week, 24 hours a day. Knowledgeable customer service staff will answer all your Medicare-related questions and help you make sense of your coverage options.
By calling this number, you can get information about Medicare, check the status of a claim, ask about your premiums, learn about your deductibles, and more.
How do I contact Medicare with questions?
Dialing the Medicare number can get you answers in a hurry. But if you don’t want to talk on the phone, it’s easy to reach Medicare using Live Chat. [i] This service is available seven days a week, 24 hours a day. You can chat online with a customer service representative and ask all your Medicare questions. Logging into your Medicare account also shows you answers to some common Medicare questions.
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For general questions about Medicare, you can always call the main Medicare contact number (1-800-MEDICARE (1-800-633-4227)). An automated system will direct your call to the correct department so you get the answers you need.
Enrolling in Medicare
Do you have questions about enrolling in Medicare? To enroll in Medicare Part A or B, check your eligibility or apply for Extra Help, contact Social Security at 1-800-772-1213, TTY 1-800-325-0778. You can also look up your local Social Security office and call them directly.
Questions about veteran benefits
If you have veteran benefits, you can call the Department of Veteran Affairs to find out how these benefits work with Medicare. Reach them at 1-800-827-1000.
Questions about Railroad Retirement Board benefits
Questions about your current plan
Are you enrolled in a Medicare Advantage plan, a Part D drug plan, or a Medigap supplement plan? The best person to call is your plan provider. You’ll find their contact information on their website, on the back of your Member ID Card or in your plan materials.
Medicare can be tricky, and it’s hard to know who to call. If you have questions about your current coverage or want to know what other plans are available in your area, GoHealth helps you understand your coverage options. Our licensed insurance agents will walk you through available plans, and help you decide which plan meets your healthcare needs.
Does Medicare have a phone number for lost cards?
- Report a lost or stolen card.
- Request to change the address on your Medicare card.
- Order a replacement card.
You may also report a lost card online, using your personal My Social Security account. [i]
The Medicare helpline is available any time of day or night. The 24-hour hotline makes it easy to get in touch with a person on the other end. Wait times will vary, so if you’re on hold for a while, you may want to hang up and call back later.
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Before picking up the phone to dial the Medicare phone number, take a minute to get ready for the call. Make sure you have:
- Your Medicare number that’s printed on your Medicare card. The automated answering system will ask you for your number at the start of the call.
- Pen and paper to take notes. It’s a good idea to write down the time you called, who you talked to, and the answers to your questions.
If you call Medicare about a claim, you’ll need some additional information:
- Your doctor’s name
- The service you received
- The date you received the service
- How much you’ve already paid
Can someone call Medicare for me?
Someone else can call Medicare for you, but only if they have your authorization. Without this authorization, Medicare won’t give out any of your personal information over the phone. There are a couple of ways to authorize someone to call Medicare for you:
- When you call Medicare, you can give the customer service representative verbal permission to talk to someone else, then pass the phone to that person.
- Fill out and submit an authorization form so someone else can call Medicare on your behalf. You’ll need to fill out the form online or mail in a completed form to Medicare.
Whenever you give out personal information on the phone, it’s a good idea to make sure the person on the other end is who they say they are. If you get a call from anyone asking for your Medicare number or additional personal or health information, hang up! [i] Then call the Medicare number to report the incident and make sure your account is secure.
Medicare will only call you in a couple of circumstances:
- You’re in a Medicare plan, and you get a call from the plan provider or the insurance agent who helped you enroll.
- You left a message and number when you called Medicare, and a Medicare representative calls you back.
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