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Virtual Team Manager

Phoenix, AZ (Virtual)

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring  accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance. 

Responsibilities:

  • Lead a team of 10-20 sales agents
  • Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more,
  • Serve as a stellar change agent by planning, communicating, and supporting the changes within the virtual environment
  • Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
  • Use reporting tools, product knowledge, and sales strategies to coach performance
  • Partner with support teams to improve call center operations
  • Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
  • Exemplify the top agent performance when selling individual insurance policies to consumers

Skills and Experience:

  • 2+ years of sales management or sales leadership experience
  • Bachelor's Degree or equivalent experience required
  • Excellent problem solving and communication skills
  • Outstanding customer focus, sales skills and telephone etiquette
  • Able to work well within a team, while developing and motivating staff
  • Confident, with a keen eye for business
  • Ability to set, satisfy, and exceed targets
  • Able and available to work nights, weekends, and extended hours if needed
  • Must be available to split time between a virtual and physical office.
  • Must hold active license/certifications to sell health & medicare.

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Employee engagement activities supporting charitable causes
  • Birthday & Anniversary Recognition
  • GoHealth is an Equal Opportunity Employee

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