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TeleCare Member Services Agent

Lindon, UT

GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll create an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities

  • Engage with existing members, delivering high-quality customer service and helping them navigate their new health insurance plan
  • Educate members on information about plan benefits and how to use their insurance plan benefits
  • Work with your manager to investigate and resolve member complaints and escalations
  • Sell and cross-sell services to meet member needs
  • Understand all products that GoHealth offers
  • Work on special projects for the GoHealth Telecare team, expanding the services provided, and value delivered to members
  • Work simultaneously with multiple computers, applications, and databases
  • Ensure members are satisfied with their purchases and see GoHealth's TeleCare team as a partner in their continued health journey

Skills and Experience

  • Experience responding to customers inquiries and requests
  • Experience with Excel (can maintain complex spreadsheets) and PowerPoint
  • Experience providing customer service
  • Previous sales experience or member services experience
  • Provide availability with flexible schedule
  • 1+ years’ experience in sales, retention, or member services setting
  • License in Health at time of application

Benefits and Perks

  • Performance-based incentives
  • Paid time off
  • 401k program with company match
  • Employee Stock Purchasing Plan
  • Medical, dental, vision, and life insurance benefits
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • Work From Home Stipend
  • GoHealth is an Equal Opportunity Employer

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