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Support Specialist

Chicago, IL

GoHealth Support Specialist will act as the liaison between the corporate marketplace team and the benefit center to achieve business service level objectives and maximize sales team efficiency. You will contribute to the team’s goals by creating processes, improving inefficiencies, increasing tracking accuracy, and completing business critical tasks that allow agents and managers to do their job efficiently.  


  • Work with managers to ensure proper adherence levels to maximize productivity
  • Reconcile/track/audit submissions, bonus, and attendance
  • Track and report on team contests and prizes
  • Collaborate with in-house licensing team to gather required information for agents to get appointed/licensed
  • Ensure that all agents are equipped with the tools they need from a technical standpoint (Headsets, etc)
  • Correct inaccuracies in plan info pages, and work with member services to mitigate issues (Bonus Reconciliation Reports, etc.)
  • Serve as the liaison between the benefit center sales team and licensing department (Accountability Report, etc.)
  • Make recommendations to improve the efficiency and optimization of processes or procedures
  • Stay current on internal policies and procedures
  • Perform other duties and assignments as directed by Program Manager or Program Director

Skills and Experience:

  • 1-3 years of experience in a fast-paced, high pressure environment
  • Bachelor’s degree preferred
  • Strong skills in Microsoft office Suite (Excel/PowerPoint/Word/etc.)
  • Experience with creating and managing processes
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license
  • Ability to prioritize multiple tasks and deadlines with an understanding of urgency
  • Possesses strong attention to detail and problem solving skills
  • Strong organizational and planning skills in a fast-paced environment
  • Excellent written and verbal communication skills.

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employee