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Strategy Analyst, Encompass Team

Illinois

GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role: We are looking for a Strategy Analyst, who is a team player, driven, and highly analytical. You will be the driver for operations, analytics, and strategy of our enrollment team and the post-sale journey, ensuring we are executing on our daily, weekly, and monthly goals to engage with our customers and improve member retention. You will collaborate with key stakeholders from internal business units and external partners to help create a best-in-class experience for our members. A successful Strategy Analyst will be able to make decisions and implement changes based on the data. This role will report to the Manager of Customer Operations.

About the team: The GoHealth Encompass team interacts with hundreds of thousands of GoHealth members with the goal of improving member healthcare journeys, specifically related to their satisfaction with products purchased from GoHealth. The team collaborates with divisions across the company, including Marketing Automation, Sales Operations, Agent Leadership, Technology, Data Analytics, and Revenue Operations.

What you’ll do:

  • Perform ad hoc analyses, monitor live queues, and synthesize data visualizations to make key decisions about daily operations, agent performance, and customer experience
  • Gather and analyze data, formulate and test hypotheses, synthesize findings, and develop go-forward plans aimed at increasing member engagement, manage member churn, and increasing customer lifetime value
  • Collaborate with members of the marketing automation, lead generation, sales, technology, finance, commercial, and data science teams to define and achieve KPIs and identify areas for improvement
  • Collaborate with our Carrier Partners on strategy, performance, and execution
  • Introduce and manage change with our licensed agents, especially as it relates to process improvement
  • Willingness to dig into data, take risks, experiment, and be prepared to learn from it

What we’re looking for:

  • Bachelor’s degree required
  • 2+ years of work experience in business operations, consulting, marketing, or analytics
  • Strong analytical, problem solving and multi-tasking skills
  • A “love” for data – ability to manipulate data and use metric learnings to drive business results; Excel experience is a must
  • Must be comfortable with pivoting quickly with changing requirements and priorities
  • Strong communication skills and experience with working cross-functionally across various teams
  • Expert at project management, able to independently manage multiple projects at various stages at one time

Location: Chicago / Hybrid

Perks/Benefits:

  • Open vacation policy.
  • 401k program with company match.
  • Medical, dental, vision, and life insurance benefits.
  • Flexible spending accounts.
  • Subsidized gym memberships.
  • Subsidized lunch program.
  • Commuter and transit benefits.

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