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Senior Manager, Licensing Services

Chicago, IL

As our Senior Manager, Licensing Services, you will lead a team of managers, facilitators, license advocates, license administrators and/or data analysts to support the onboarding of talent onto high performing sales teams across GoHealth’s Marketplace. This individual will bring varied experience in the insurance industry, including training, licensing and a passion for driving results throughout the candidate/customer experience. You will work closely with business leaders to understand staffing and licensing needs and build strategies that deliver proficient, compliant and ready to sell agents to their program teams. They must bring excellent collaboration skills and have a high degree of flexibility to accommodate and support a range of staffing and licensing needs throughout changing business dynamics.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

Responsibilities:

  • Provide direction and support to all phases of the pre-license candidate onboarding (state LOA training, LOA exam, resident/non-resident license and carrier appointments)
  •  Develop, measure and monitor productivity goals and quality levels of team members and redirects resources as needed
  • Collaborate with peers, senior level leaders and other stakeholders (recruiting, HR, business leaders) to identify opportunities to optimize our talent pipeline, licensing footprints and agents’ abilities to become ready to sell
  • Design and facilitate financially feasible pre-licensing training and testing experiences that are executed on time, with excellence and lead to exceptional pass rates; analyzes and monitors pass rate trends to leverage best practices across other locations
  • Provide leadership to direct reports to implement, support and measure the effectiveness of ongoing testing, licensing, appointment and certification initiatives
  • Secure and allocate resources to ensure pre-licensing training, testing, appointment and certification activities are executed on time and with excellence
  • Guide the development plans for team members and certifies they can effectively manage all components of GoHealth’s license onboarding programs
  • Execute and analyze licensing data to understand gaps and opportunities for improvement
  • Supports the delivery of larger scale staffing and licensing projects (e.g. new business, growth initiatives, etc.)
  • Support transparent and effective measurement/reporting of licensing, appointment and certification initiatives
  • Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust


Skills and Experience:

  • BA or BS degree or related applicable experience
  • 3 + years of licensing experience is required
  • 3 + years of leadership experience is required
  • Must have thorough understanding of state and federal health and Medicare insurance licensing requirements
  • Detail oriented to ensure data integrity in the compliance management system and other resources
  • Experience with licensing resources (e.g. NIPR, NC NAIC, RegEd)
  • Highly proficient with MS Office applications (Excel, Outlook, etc.)
  • High degree of flexibility and agility to pivot quickly and respond to business dynamics
  • Exceptional listening skills and emotional intelligence to read and interpret team and leader dynamics
  • Interest and passion for continuous improvement and leveraging the expertise of other team members
  • Ability to self-direct and self-administer with limited administrative support
  • Strong ability to build high trust relationships with leaders at all levels

Perks and Benefits: 

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer

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