Sales Strategy & Operations Analyst

GoHealth Intro: As a leading health insurance marketplace, GoHealth’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role: We are seeking a high-energy, insightful Operations Analyst to help us make better sales and marketing decisions to ensure that customers who need health insurance get covered. Up for the challenge? Read on.You will be responsible for gathering, manipulating and reporting sales and enrollment statistics, as well as other data which will help you develop fulfillment recommendations based on what you find to continuously improve efficiencies for our 2,000+ team of sales agents. You will be able to demonstrate a deep understanding of data gathering processes using disparate sources, analysis, trend identification and report development. You will have the opportunity to work with our databases and reporting tools to present recommendations to executive leadership.

About the team: The Sales Operations team creates an environment where we set goals to grow professionally, personally, and in ways that impacts the company’s strategic performance. We embrace wearing different hats and proactively seek to support our colleagues as work increases and decreases across teams. We own end-to-end work streams, from assessment through proposal creation, internal approval, negotiation, and execution.

Responsibilities:

• Extract and transform raw data from various databases into meaningful and useful information to enable more effective strategic, tactical, and operational insights
• Work with the Sales team to interpret data and develop recommendations based on findings for executive leadership
• Support ownership for operations processes, gaining an understanding of the work flow including the systems and processes that support it
• Analyze existing work flow and drive continuous improvement efforts
• Troubleshoot problems with daily data-feeds within programs and reports
• Create accurate reports by established deadlines and on an ad-hoc basis
• Other duties and responsibilities may be assigned to support the Sales team

Skills and Experience:

• Bachelors’ degree required, preferably in Business, Engineering, or Computer Science 
• 1-2 years experience in experience in strategy or consulting preferred
• Experience in operations/operations management a plus
• Strong working knowledge of MS Excel (manipulating large sets of raw data, complex formulas, modeling) required
• Self-starter and ability to work independently or with a team
• Exceptional problem solving skills
• Ability to multi-task when necessary and adapt to changing business needs
• Displays effective communication skills to all levels of management in both verbal and written forms

Benefits and Perks:      

• Open vacation policy
• 401k program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Subsidized gym memberships
• Commuter and transit benefits
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• Happy hours, ping-pong tournaments, and more company-sponsored events
• GoHealth is an Equal Opportunity Employer