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Sales Manager


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How do you want to make an impact?

Have you struggled to find purpose with your work?  Are you looking to make an impact in someone’s life on a daily basis?  If so, then GoHealth is where your search ends! 

About GoHealth

Our mission is to improve access to healthcare in America.  We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs.  As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service.  This is where you come in! Are you ready to grow with us?

About the role:

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

What is Takes to be Successful

  • Lead a team of 10-20 sales agents
  • Understand, in detail, all of GoHealth's policies and procedures
  • Meet and exceed AEP's expectations for working hours
  • Must understand and possess Emotional Intelligence to be successful in the role.
  • Lead a team of multiple agents through different techniques of mentoring; but also lead by example and sell policies over the phone yourself.
  • Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more
  • Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
  • Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
  • Use reporting tools, product knowledge, and sales strategies to coach performance and manage accountability for direct reports
  • Partner with support teams to improve call center operations
  • Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
  • Exemplify the top agent performance when selling individual insurance policies to consumers
  • Participate in sales calls as part of monthly development and as needed based on business need during high volume periods such as AEP.
  • Foster Team cohesiveness and engagement in all applicable environments (Sales Center or Remote/Virtual), encouraging feedback and openness
  • Provide clear socialization and communication of the company’s values and culture. 
  • Understand early indicators to employee dissatisfaction and drive agent retention.

Desired Attributes:

  • 2+ years of managerial experience
  • Bachelor's Degree or equivalent experience required
  • Excellent problem solving and communication skills
  • Outstanding customer focus, sales skills and telephone etiquette
  • Able to work well within a team, while developing and motivating staff
  • Confident, with a keen eye for business
  • Ability to set, satisfy, and exceed targets
  • Able and available to work nights, weekends, and extended hours if needed
  • Licensed candidates preferred but not required 

Benefits and Perks

  • Work Remotely
  • Performance-based incentives
  • Paid time off
  • 401(k) program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employee


Apply Now