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Retention Manager


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GoHealth Retention Manager will manage employees that conduct outbound sales calls to potential customers and field inbound sales calls in to our sales agent.  You will lead your team to meet sales and call handling quotas while providing a great customer service experience. As a Customer Retention Manager you will use your customer service or sales managment background to help expand our Health Insurance Advocate team! .


  • Provide an excellent customer service experience for all callers
  • Continue to complete all our training requirements
  • Navigate between multiple screens and systems
  • Comply and understand Federal CMS and State legal standards

Skills and Experience:

  • 2+ years of Sales, Customer Service or Retail Management experience
  • Excellent Customer Service Skills
  • Basic computer proficiency, including the Microsoft Office Suite
  • 1+ years of experience within a metric driven and sales environment
  • 1+years of achieving sales and retention goals
  • High School diploma
  • Evening and weekend hours

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Work From Home Stipend
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employee

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

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