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Operations Support Specialist - Charlotte, NC - Remote

North Carolina

How do you want to make an impact?

Have you struggled to find purpose with your work?  Are you looking to make an impact in someone’s life on a daily basis?  If so, then GoHealth is where your search ends! 

About GoHealth

Our mission is to improve access to healthcare in America.  We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs.  As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service.  This is where you come in! Are you ready to grow with us?

About the role:

The GoHealth Operations Support Specialist will guide communication between the corporate marketplace team and the benefit center to achieve business service level goals and maximize sales team efficiency. You will contribute to the team’s goals by creating processes, improving inefficiencies, increasing tracking accuracy, and completing business important tasks that allow agents and managers to do their job. If you excel working with deadlines and can build partnerships with leaders then we encourage you apply and join our team.

What is Takes to be Successful

  • Provide administrative support to the Tier 1 department
  • Produce routine reporting documents and spreadsheets
  • Report and reconcile on agent submissions, bonuses and attendance.
  • Communicate updated internal procedures to the Tier 1 staff
  • On-board and off-board newly hired and terminated employees
  • Coordinate promotions, team alignments, and disciplinary actions with Human Resources
  • Guide communication between sales teams and other supportive departments
  • Make recommendations to managers to improve the efficiency, productivity and optimization of sale procedures.
  • Perform other tasks as directed by Program Director or VP

Desired Attributes:

  • 1+ years of administrative support experience in a fast and high pressured environment
  • Bachelor’s degree
  • Experience with Excel (Spreadsheets) and PowerPoint
  • Experience creating processes and change management communication 
  • Experience meeting deadlines with an understanding of urgency

Interview Process

  • We rely on you for step one, Apply!!  A recruiter will review your qualifications and if selected we will reach out for a preliminary phone interview.  Our final step will be an in-depth interview with our sales leaders.  We value your investment in GoHealth and provide consistent communication from start to finish.  If your ready for a new career, look no further! 

Benefits and Perks

  • Work Remotely
  • Performance-based incentives
  • Paid time off
  • 401(k) program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employee

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. we will be return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.  Currently all employees are working remotely.