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Operations Analyst

Chicago, IL

GoHealth is looking for an insightful Strategy Operations Analyst to help us make better sales and marketing decisions to ensure that customers who need health insurance get covered. You will gather data and create sales and enrollment reporting statistics. You will use data to help develop recommendations that increase efficiency for our 2,000+ team of sales agents. You will demonstrate an understanding of data gathering processes using different sources, analysis, trend identification and report development. Join our growing team! You will report to the Manager of Operations Strategy.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Extract and transform raw data from several databases into meaningful and useful information to ensure more engaging, tactical, and operational insights
  • Create sales agent headcount forecasting and production modeling
  • Work with the Sales team to interpret data and develop recommendations based on findings for executive leadership
  • Support ownership for operations processes, gaining an understanding of the work flow including the systems that support it
  • Analyze existing work flow and improve efforts
  • Troubleshoot problems with daily data-feeds within programs and reports
  • Create accurate reports by established deadlines and on an ad-hoc basis
  • Other responsibilities may be assigned to support our sales team

Skills and Experience:

  • Bachelors’ degree in Business, Engineering, or Computer Science 
  • 1+ years experience in strategy or consulting
  • Experience in operations or operations management
  • Working knowledge of MS Excel (manipulating large sets of raw data, complex formulas, modeling) required
  • Autonomous with the ability to work with a team
  • Project management and able to adapt changing needs
  • Experience conveying solutions and issues to all levels of management

Benefits and Perks: 

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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