Member Services Agent

NOTE:

An active health license is required for this position.

We have both Full-Time and Full-Time Seasonal opportunities available (full-time seasonal hires may have the potential to move to a permanent full-time position after AEP based on performance and business needs).

Eligible full-time Seasonal Member Services Agents will be paid a bonus following their seasonal tenure, which is expected to end December 8, 2023. Further eligibility details will be provided at onboarding.

At GoHealth, our mission is simple: To improve access to healthcare in America.

Critical to this mission is our Member Services team, one of the fastest growing teams in the company. A GoHealth Member Services Agent provides enrollment support, plan and/or benefit solutions, and value-added services to members who have enrolled in Medicare plans with GoHealth. Member Services Agents are some of the most versatile agents - responsible for a variety of responsibilities while maintaining an outstanding member experience.

Responsibilities:

• This is not a dedicated sales position.  Member Services Agents assist GoHealth members understand and navigate their new insurance plan benefits.
• Deliver high quality customer service and complete member enrollments.
• Educate members on information regarding plan benefits, policies, and procedures (identify the benefits in the member’s plan and how members can use those benefits).
• Help members complete their onboarding process, schedule appointments and more.
• Collaborate closely with leadership to investigate and resolve member complaints and escalations.
• Sell and cross-sell products and services to meet member needs.
• Achieve fluency in GoHealth’s product offerings, including Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products.
• Work on special projects for the GoHealth Member Services team, expanding the services provided and value delivered to members.
• Collaborate simultaneously with multiple monitors, applications, and databases.
• Ensure members are satisfied with their plan enrollment and see GoHealth's Member Services team as a partner in their continued health journey.

Requirements/Skills:

• Active, valid health insurance agent license in good standing in every state in which licensed
• Maintain call productivity and metrics per goals set.
• Learn and maintain the required product expertise as well as demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences.
• Medicare knowledge strongly preferred but not required.
• Excellent verbal and written communication skills.
• Superior active listening skills to be able to respond to inquiries and requests.
• Solution based thought process – always focused on a positive member outcome.
• Computer proficiency, including MS Office, with a focus toward multi-tasking.
• Detail oriented and well organized.
• Extremely coachable and always striving to improve.
• Ability to work a flexible schedule.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• 1 to 2 years’ experience in sales, retention, customer service or member services setting in an environment incentivized by established goals and metrics preferred.

What We Offer:

Minimum Salary

  $45,057

Maximum Salary

  $82,180

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described above is the range of possible total compensation (base pay and any bonus potential) that GoHealth believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, short and long-term disability coverage, life insurance, and flexible spending account options, and 401(k) to eligible employees.

GoHealth is an equal opportunity employer including disability/vets. It is GoHealth's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status.

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)

Travel: No

Job Type: Experienced

Schedule: Full-time

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