Manager, Marketing Operations

GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:

GoHealth seeks a passionate operations leader to support our ambitious growth objectives through continuous improvement of our marketing infrastructure, automation, and processes. The ideal candidate is a highly organized, proactive professional with experience in process-oriented operations, strategic transformation, and most importantly, a passion for teamwork and collaboration in a fast-paced environment. Your goal is to determine how to leverage our people and technology to improve existing processes that lead to increased data collection and qualified consumers and ensure our agents meet their weekly, monthly, and quarterly KPIs. This role reports to the Director of Marketing Operations. 

What You’ll Do:  

• Work closely with the Director of Marketing Operations to ensure smooth operations across our Marketing technology stack, lead capture, lead screening, and delivery to Sales  
• Oversee the management of our external vendors and champion a competitive bidding process by selling period to drive greater partnership and efficiency 
• Plan, assign, and direct the work of omnichannel agents, conducting regular performance appraisals and matching talent to channels and Marketing sources 
• Partner with experimentation to identify areas to reduce cost or alleviate friction within the consumer experience, data collection, or enrollment process, minimizing disruption to the business and determining scalability and impact
• Collaborate with Supply & Demand management to forecast headcount requirements to maximize agent utilization
• Leverage technology to improve the effectiveness of GoHealth’s contact strategies, including speed to lead, voicemail detection, voicemail testing, and contact cadence across channels
• Partner with Learning & Development to create robust career pathing for agents and team managers 

What we're looking for:

• Bachelor's Degree 
• 2-3 years’ experience managing diverse teams 
• Excellent communication, management, interpersonal, and leadership skills   
• Proven ability to set and achieve performance benchmarks 
• Proficient in Microsoft Excel 

Location: Chicago, IL(Hybrid)

Benefits and Perks:

• Open vacation policy because work life balance is important
• 401k program with company match
• Employee Stock Purchase Program
• Medical, dental, vision, and life insurance benefits
• Paid maternity and paternity leave
• Professional growth opportunities
• Generous employee referral bonuses
• Employee Resource Groups
• Work from Home Stipend

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