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Licensing Advocate


GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged, and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role: 

We’re seeking a talented Licensing Advocate who will function as a primary point of contact for new and existing GoHealth agents.  The Licensing Advocate will help new employees navigate the process of acquiring and maintaining a Resident license and/or becoming certified and appointed to sell for one of our many carriers.  In this role, you will be responsible for executing administrative tasks, scheduling appointments for exams and fingerprints, gathering background documents, working with reports and data and supporting agents with the setup of their licensing system profiles. This position requires a service-oriented mindset, high degree of accuracy, discretion, patience and attention to detail. The ideal candidate will possess the ability to execute a complex and multi-step submission and tracking process efficiently and accurately while meeting deadlines in a fast-paced environment.


  • Provide a superior level of customer service to all GoHealth agents.  This position will require daily interaction with agents and their managers
  • Work effectively and efficiently in a virtual environment
  • Discretion and adherence to privacy and confidentiality policies
  • Update systems and databases with a high degree of accuracy in a fast-paced environment
  • Troubleshoot technology issues related to license or appointment status which impact an agent’s ability to sell
  • Assist agents with completing forms for licensing, appointments and recertification; gather documentation and transmit it securely and discreetly
  • Obtain and notarize affidavits and other state licensing documentation
  • Collaborate with agents and program leaders in the certification process for State Based Marketplaces, FFM and Medicare Certifications
  • Support new agents through carrier required training during onboarding and for new certifications and annual recertification activities
  • Monitor and manage the life-cycle of a group of employees – new licensing, renewals and annual requirements
  • Work on a team, or as a leader through various projects, to enhance processes in the licensing department
  • Other duties, as assigned

Skills and Experience:

  • Bachelor’s Degree or equivalent work experience
  • 1+ years call center or insurance licensing experience
  • Presenting information to a group of people, up to 50 people at once
  • Customer service mindset and positive “can do” attitude
  • Polished and professional written and verbal communication skills
  • Detail oriented, organized and a self-motivated continuous learner and effective time management experience
  • Proficient with tech tools, including MS Windows, MS Office applications (Microsoft Word and Excel in particular) as well as communication tools (Zoom, Slack, Google Voice)
  • Understanding of project management methodologies
  • Ability to manage personal information with a high degree of discretion and sensitivity
  • Licensing experience is desirable; experience with data/working with databases is a plus
  • Experience with manual fingerprinting and eligibility to become a notary are also a plus
  • Ability to adapt and keep pace with a fast-changing environment

Location: Hybrid

Compensation: $20-23/hour

Benefits and Perks:

  • Managed vacation policy
  • Casual dress code
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits; Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Generous employee referral bonuses

Reports to: Licensing Manager (Licensing Services)