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Licensing Advocate

Charlotte, NC

We’re looking for an experienced Licensing Advocate who will function as a primary contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. You will assist with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. You have a service oriented mindset, high degree of accuracy and attention to detail. You can perform a complex and multi-step submission and tracking process in a fast-paced environment.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.


  • Provide a level of customer service to incoming agents joining GoHealth. You have daily interaction with agents and their managers
  • Observe privacy policies
  • Update systems and databases with accuracy
  • Troubleshoot technology issues related to license status that impact an agent’s ability to sell
  • Assist agents with completing forms for licensing, appointments and re-certification; gather documentation and transmit securely and discreetly
  • Obtain and notarizes affidavits and other state licensing documentation
  • Work with sales agents and program leaders in the certification process for State-based Marketplaces, FFM and Medicare Certifications
  • Support new agents through carrier required training during on-boarding and for annual re-certification activities

Skills and Experience:

  • Bachelor’s Degree or equivalent work experience
  • 1+ years call center or insurance licensing experience 
  • Experience communicating with various level
  • Experience with accuracy and organization with work load.
  • Experience managing personal information with a high degree of sensitivity
  • Licensing experience is desirable; experience with data/working with databases
  • Experience with manual fingerprinting and eligibility to become a notary

Benefits and Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.