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Licensing Administrator

Lindon, UT

We’re seeking a talented Licensing Administrator who will function as a primary point of contact for insurance carriers and business leaders with the objective of getting licensed agents ready to sell. In this role, you will be responsible for managing the on-boarding and administrative tasks to request and approve carrier certifications and appointments. This position requires a collaborative mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately manage a complex and multi-step submission and tracking process in a fast-paced environment.

Responsibilities: 

• Responsible for the end-to-end certification and appointment process for new and existing sales agents, collaborating with Licensing Advocates, managers and agents to ensure prompt completion
• Develops a relationship with carrier partners and escalates issues to carriers in a timely and professional manner
• Serves as a subject matter expert and ensures training and process documentation is clear and accurate
• Responsible for generating ideas to continuously improve and streamline processes
• Assists in overseeing the integrity of our licensing database, other internal systems and carrier portals; ensures updates are completed in a timely manner
• Provides transparent and accurate status reporting to interested parties, according to GoHealth’s quality and service standards
• Handles private and highly sensitive data in professional and discreet manner and assists agents in obtaining and providing the correct documents to carriers
• Responds to information requests within established timeframes
• Assists in the coordination of carrier audits, including the review of previous audits to assess current regulatory exposure and review of corrective actions to ensure continued compliance
• Effectively collaborates and maintains relationships with other internal departments
• Other duties/functions may be assigned, as required

Skills and Experience:

• Bachelor’s Degree or equivalent work experience 
• Customer service mindset and positive “can do” attitude
• Polished and professional written and verbal communication skills
• Detail oriented, organized and a self-motivated continuous learner
• Highly proficient with MS Excel (V-lookups and Pivot Tables specifically)
• Ability to manage personal information with a high degree of discretion and sensitivity
• Flexibility to work virtually or in office, as needed
• Licensing experience is desirable; experience with data/working with licensing databases is a plus

 Benefits & Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.