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Learning Project Specialist

North Carolina

The Learning & Development (L&D) team is looking for a Project Specialist, Learning & Development Design to help build GoHealth's learning strategy. This role reports to the Project Manager, Learning & Development.  The Project Specialist, Learning & Development will assist Projects Managers in the delivery of multiple L&D projects from ideation through final delivery and implementation. These programs and learning initiatives will align with our needs and remain in tune with GoHealth's, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of our agents. This is a great role for someone that enjoys seeing their work implemented throughout a growing company.

Responsibilities:

  • Collaborate with L&D project managers and project sponsors to determine project scope and vision.
  • Conduct interviews to gather requirements via questionnaires, surveys, site visits, user stories, workflow storyboards, use cases, and other methods.
  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and project team to prioritize collected requirements.
  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Develop and utilize standard templates to accurately and concisely write requirements specifications.
  • Manage and track the status of requirements throughout the project lifecycle, redefining as necessary.
  • Communicate changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders to ensure issues and solutions are understood.
  • Create regular project status and progress reports.

Skills & Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • 1-2 years supporting diverse and complex L&D projects
  • L&D or training experience is preferred
  • Experience working in a team-oriented, collaborative environment
  • Demonstrated project management skills and project management software skills, including planning, organizing and managing resources
  • Be able to work cross functionally with our internal and external resources in order to develop project deliverables
  • Strong customer service orientation
  • Learn new concepts quickly, applying depth and breadth of current skills in analyzing new opportunities or problem areas.
  • Identify risk areas and proactively determine appropriate mitigation
  • Ability to balance multiple projects in a fast-paced and results-oriented environment
  • Ability to deliver high levels of performance and service excellence while balancing multiple priorities
  • Ability to translate complex information into easily understandable content
  • Strong verbal and written communication skills
  • Excellent relationship building skills

Benefits and Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC