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Learning & Development Coordinator


The Learning & Development Coordinator will play a key role in coordinating the training and development needs of call center agents and leadership. This includes preparation of training programs, delivering training programs, identifying instructors/resources, and acting as a liaison to program and account teams. The performance of our business is highly dependent on training and support from the Learning & Development team.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.


  • Establish training project plans and schedules for classroom and virtual training events in three locations
  • Promote training events using established processes and communication mediums
  • Responsible for administering the enterprise the Learning Management System (Bridge)
  • Reinforce guidelines governing the LMS
  • Demonstrate an understanding of adult learning principles
  • Design, develop, and deliver training
  • Produce progress and completion reports
  • Monitor and answer learning system and schedule-related tickets in a timely fashion
  • Collaborate with business to plan, schedule, and administer new hire and continuing education training

Skills and Requirements:

  • Bachelor’s degree in a related field
  • 2+ years training experience
  • 2+ years designing and developing training
  • Experience coordinating large scale, training initiatives
  • Strong written and verbal communication skills
  • Excellent relationship building skills
  • Adept at managing expectations
  • Collaborate with business and ensure alignment with all levels of the organization
  • Proficient with MS Office Suite and virtual communication mediums (Zoom, WebEX, GoToMeeting, Skype, Slack)
  • Experience with Learning Management and/or HRIS System

Benefits & Perks: 

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC.