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Insurance Advocate

Charlotte, NC

As a GoHealth Insurance Advocate you will field inbound customer calls and conduct outbound sales calls to potential leads to assess their insurance needs. You will partner with our Sales Agents to share the necessary information to assist them in finalizing a plan that meet the customer's needs. You will be an advocate in GoHealth's mission to connect Americans with healthcare options. You will receive paid training with an established career path for professional growth. You will report to a Team Manager. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.


  • Be a talent ambassador by providing an excellent consumer experience for all callers
  • Screen inbound consumer's sales calls and transfer to the appropriate sales team to complete insurance buying process
  • Conduct outbound calls to potential customers
  • Navigate multiple systems while conducting calls with customers.
  • Learn and understand areas of the Federal Centers for Medicare and Medicare Services (CMS) and State legal standards for the insurance industry

Skills and Experience:

  • 1+ years of Sales, Customer Service or Retail experience
  • 1+ year of excellent Customer Service Skills
  • Basic computer proficiency, including the Microsoft Office Suite
  • 1+ years of experience within a sales goal/metric environment
  • Achieve team and company performance goals
  • High School diploma
  • Evening and weekend hours

Benefits and Perks:

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Employee Stock Purchasing Plan
  • Medical, dental, vision, and life insurance benefits
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • Work From Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC