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Director, Licensing Services

Chicago, IL

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other partners, you will implement the GoHealth licensing and carrier appointment strategies. Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell. You will report to the VP Org Effectiveness PMO.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Develop a team of senior managers who oversee the onboarding and renewal credentialing for all GoHealth programs including: licenses, affiliations, appointments, certifications, continuing education, and support with background issues
  • Promote strategies to implement mass licensing and appointment processes with state licensing bodies and carriers, including working with both to negotiate Service level agreements on appointment delivery;
  • In collaboration with operations and program leadership, develop licensing and appointment strategies that provide appropriate coverage to provide an exceptional customer experience; communicate RTS strategies to program leadership and train new leaders on their role in the licensing onboarding process
  • Work with GoHealth tech team to create strategies to ensure licensed and appointed agents are ready to sell and have the appropriate access to the GoHealth Marketplace
  • Establish relationships with important contacts at Departments of Insurance, licensing exam vendors and government agencies to negotiate agreements and create better processes to achieve licensing targets during peak staffing periods
  • Ensure the successful onboarding of new carrier relationships by partnering with the Business Development team to establish processes, determine service level agreements, exchange data and provide status reporting so GoHealth can achieve established sales targets
  • Ensure all credentialing activities required by law or our carriers are included in the new hire training curriculum; measure the candidate experience and effectiveness of such training activities
  • Provide reporting that identifies the volume and status of licensing candidates in every phase of the onboarding/licensing and appointment process to better estimate time to RTS (ready to sell)
  • Develop the Licensing Services team to use tools like the learning management system and licensing platform to improve the onboarding process and ensure a good candidate experience

Skills and Experience

  • Bachelor’s degree
  • 3+ years of experience in the licensing or insurance industry and at least 3 years of management/leadership experience
  • Senior level leadership experience with a large team
  • Improve established processes and programs
  • Foster cross-departmental relationships and influence partners
  • Empower and motivate your team by encouraging teamwork across the organization
  • Report interpretation and management
  • Experience with state and federal licensing requirements

Benefits and Perks: 

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.