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Director, Licensing Services

Chicago, IL

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other cross-functional partners, this role will effectively execute the GoHealth licensing and carrier appointment strategies.  Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, streamline processes, provide transparent reporting, and expedite the speed at which agents become Ready to Sell.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

Responsibilities:

  • Lead and develop a team of senior managers who oversee the onboarding and renewal credentialing for all GoHealth programs including, but not limited to: licenses, affiliations, appointments, certifications, continuing education, and support with background issues
  • Facilitate strategies to implement mass licensing and appointment processes with state licensing bodies and carriers, including working with both to negotiate SLAs on appointment delivery;
  • In collaboration with operations and program leadership, develop licensing and appointment strategies that provide appropriate coverage to ensure an exceptional customer experience; communicate RTS strategies to program leadership and train new leaders on their role in the licensing onboarding process
  • Collaborate with the GoHealth tech team to create strategies and processes to ensure licensed and appointed agents are ready to sell and have the appropriate access to the GoHealth Marketplace
  • Ensure that Principle’s licenses, affiliations, appointments and certifications are kept up to date
  • Establish relationships with key contacts at Departments of Insurance, licensing exam vendors and government agencies to negotiate agreements and create better processes to achieve licensing targets during peak staffing periods
  • Ensure the successful onboarding of new carrier relationships by partnering with the Business Development team to establish processes, determine service level agreements, exchange data and provide status reporting so GoHealth can achieve established sales targets
  • Ensure all credentialing activities required by law or our carriers are included in the new hire training curriculum; measure the candidate experience and effectiveness of such training activities
  • Deliver reporting that identifies the volume and status of licensing candidates in every phase of the onboarding/licensing and appointment process to better estimate time to RTS (ready to sell)
  • Develop the Licensing Services team to effectively utilize tools like the learning management system and licensing platform to streamline the onboarding process and ensure a good candidate experience

Skills and Experience: 

  • Bachelor’s degree
  • 3+ years of experience in the licensing or insurance industry and at least 3 years of management/leadership experience
  • Senior level leadership experience with a large team (preferably in a virtual environment)
  • Demonstrated ability to drive process improvement initiatives
  • Ability to foster cross-departmental relationships and influence stakeholders
  • Outstanding interpersonal skills to motivate the team, encourage teamwork and to facilitate decision making across the organization
  • Strong reporting and analytics interpretation and management
  • Must have thorough understanding of state and federal licensing requirements
  • Highly proficient with MS Office applications (Word, PowerPoint, Excel, Outlook, etc.)

Benefits and Perks: 

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer