Return to all jobs

Search GoHealth Opportunities

We're growing & hiring.

Return to all jobs

Director, Human Resources


The Human Resources Director is a seasoned professional  who leads human resource initiatives and provides an employee oriented, high-performance culture that emphasizes empowerment, quality, productivity, and standards to drive organizational growth. The HR Director contributes as a strategic partner in the accomplishment of departmental plans through initiatives that attract and retain talent, develops employees and leaders, and aligns organizational goals and objectives.  The HR Director has a positive attitude and is adaptive to a fast-paced business environment while demonstrating initiative and accountability.


  • Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of company policies and procedures; provides input to update and maintain employee handbook.
  • Analyzes trends and metrics in partnership with the Human Resource team to develop solutions, programs, and policies.
  • Works closely with both senior leaders and management to advise, counsel, and provide coaching and resolution to address employees’ performance. Provides performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions).
  • Works closely with management and employees to provide consultation and guidance to improve work relationships, build moral and increase productivity and retention.
  • Manages corporate Human Resource Business Partners and conducts routine check-ins, performance reviews, and provides coaching/development opportunities.
  • Provides guidance to resolve complex employee relations issues. Identifies and consults with the corporate office on matters of legal importance.
  • Ensures the maintenance records of transactions such as hires, promotions, transfers, terminations, attendance records, discipline records, employee performance appraisal records and schedules.
  • Directs the training, planning, and skill building of the HR staff to prepare them for future growth for the company and individual career paths.
  • Serves as first point of escalation, communicates business developments and organizational changes to subordinates, and addresses and resolves employee concerns.
  • Promotes ethical and cultural awareness to the workforce through training, development, and consultation.
  • Assists in the development, implementation, and compliance of Human Resource policies and procedures and their dissemination through employee handbooks, communications and/or meetings.
  • Communicates changes in the organization’s personnel policies and procedures and ensures proper compliance is followed.
  • Reports daily, weekly and monthly KPI reporting as determined by the VP, People and Culture.
  • Responsible for continuous improvement and innovation as it related to improving processes, addressing performance, creating action plans and ensuring proper training and development of employees.
  • Actively participates with the interviewing and hiring process.
  • Required to attend and complete all company development, safety, and compliance training.
  • Other duties and projects as assigned.

Job Specifications:

  • Minimum of bachelor’s degree, preferably in an HR related field, HR certification (PHR/SPHR) a plus.
  • Strong technical HR knowledge (e.g. compensation, employment laws, FLSA, FMLA, employee relations, staffing and selection, performance management, training and development).
  • At least 10+ years of professional HR experience.
  • Ability to work professionally with confidential information.
  • Build relationships quickly to act as a trusted advisor to managers and employees.
  • Ability to influence at varying levels across the organization.
  • Can communicate clearly and respectfully with an adaptive, collaborative and positive mindset at all levels of the organization.
  • Outstanding communication both written/verbal and interpersonal skills.
  • Strong ability in using MS Office (MS Excel and MS PowerPoint).
  • Attention to detail and a passion for internal and external customers is a must.

Benefits and Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer