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Data Analyst, Customer Engagement and Retention

Illinois

GoHealth is looking for a Data Analyst to join its growing Customer Engagement & Retention team. You will be responsible for using a combination of business intuition and advanced analytics to provide executive leadership with actionable insights to drive strategic decision-making and maximize company-wide enterprise value. You will be responding to the live needs of the business by helping to solve problems and answer questions as they arise. Due to the dynamic and flexible nature of the Customer Engagement & Retention team, we look for entrepreneurial candidates with the ability to derive analytical insights from a variety of business contexts and communicate those insights effectively, clearly, and confidently. The ideal candidate is comfortable contributing to collaborative, group sessions, yet can also succeed when working independently.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Understand GoHealth’s business processes, including the role each business unit plays in supporting the company’s ultimate objectives
  • Collaborate with leaders to understand the key value drivers and challenges within their business units and determine the key performance indicators that best meet their needs
  • Build interactive Tableau dashboards and reports using raw data to provide insights that can be easily interpreted and applied by business leaders to help improve their performance
  • Provide new and creative insights to business leaders through a combination of descriptive and diagnostic analytics
  • Utilize data analysis best practices to build upon the company’s widely-used reporting repository
  • Test hypotheses across functions using measurable, statistically-significant methods to evaluate best performing strategies
  • Collect, analyze, and evaluate data to track project performance and important developments
  • Continually think of new ways that data-based insights can help support GoHealth

Skills and Experience:

  • BS or BA degree in Statistics, Mathematics, Business, Computer Science, Engineering, or related work experience.
  • 3+ years of providing valuable, actionable insights to guide strategic decision-making in a business context
  • Experience managing multi-faceted projects and demonstrating the ability to effectively plan and prioritize work to achieve the greatest impact as quickly and efficiently as possible
  • Proven ability to transform raw data into dashboards and visualizations within Tableau and MS Excel that are dynamic, intuitive, and easily interpretable for a range of user types
  • SQL experience in writing, editing and modifying  complex, efficient SQL scripts required
  • Ability to communicate complex concepts verbally and in writing to colleagues with varying degrees of analytical knowledge and understanding
  • Experience extracting and standardizing inconsistent data from disparate data sources
  • Desire to improve and expand analytical and data visualization (Tableau) skills

Benefits & Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

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