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Customer Service Team Manager

Charlotte, NC

The GoHealth Customer Service Team Manager, that will lead a team of call center agents do provide exception customer service as well as meeting monthly sales goals. You have experience motivating, supporting and providing sales guidance to a team so that sales goals are met and exceeded. This a great leadership roles with development and professional growth opportunities. You will have a direct impact on sales, goals and quotes. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies
  • Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
  • Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
  • Use reporting tools, product knowledge, and sales strategies to coach performance
  • Partner with support teams to improve call center operations
  • Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
  • Exemplify the top agent performance when selling individual insurance policies to consumers

Skills and Experience:

  • 2+ years of team management experience with a customer services or sales support team 
  • Bachelor's Degree or equivalent experience required
  • Excellent problem solving and communication skills
  • 2+ years of achieving exceptional customer service, sales skills and telephone etiquette
  • Able to coach a team, while developing and motivating individual team members
  • Ability to set, satisfy, and exceed targets
  • Able and available to work nights, weekends, and extended hours 

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Employee Stock Purchasing Plan
  • Medical, dental, vision, and life insurance benefits
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • Work From Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC