GoHealth Customer Retention Specialist conduct outbound sales calls to potential customers and field inbound sales calls in to our sales agent. You will quickly assess customer information and achieve a retention sales. You will meet sales and call handling quotas while providing a great customer service experience. As a Customer Retention Specialist you will use your customer service or sales background to help expand our Health Insurance Advocate team! You will report to a team manager will the possibility of internal growth.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

Conduct daily outbound calls to potential customers.
Provide an excellent customer service experience for all callers
Screen potential sales calls and transfer to the appropriate sales team to complete insurance busying process.
Determine when to escalate consumer calls to a supervisor.
Continue to complete all our training requirements
Navigate between multiple screens and systems
Comply and understand Federal CMS and State legal standards

Skills and Experience:

1+ years of Sales, Customer Service or Retail experience
Excellent Customer Service Skills
Basic computer proficiency, including the Microsoft Office Suite
1+ years of experience within a metric driven and sales environment
1+years of achieving sales and retention goals
High School diploma
Evening and weekend hours

Benefits and Perks

Performance based incentives
Paid time off
401k program with company match
Medical, dental, vision, and life insurance benefits
Work From Home Stipend
Professional growth opportunities
Generous employee referral bonuses
Employee interest clubs
Charitable events
Monthly event calendars, newsletters and wellness activities
Birthday celebration recognition
GoHealth is an Equal Opportunity Employee

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC.