We're growing & hiring.
Chicago, IL
The GoHealth Customer Engagement team interacts with hundreds of thousands of GoHealth members with the goal of improving member healthcare journeys, specifically related to their satisfaction with products purchased from GoHealth. We are looking for a Customer Operations Strategy Analyst, who is a team player, driven, and highly analytical. You will be the driver for operations, analytics, and strategy of our post sale outreach, ensuring we are executing on our daily, weekly, and monthly goals to engage with our consumers and improve member retention. You will collaborate with key stakeholders from internal business units and external partners to help create a best-in-class post sale experience for our members.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
In this role you will develop a deep understanding of our processes and technology stack across the entire funnel to ensure a smooth transition of members to the customer operations team post sale. The position requires superb analytical ability and a strategic mindset, but also the comfortability to react quickly and adjust to new strategies in real time.
Responsibilities
Qualifications
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