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Customer Operations Analyst

Chicago, IL

The GoHealth Customer Engagement team interacts with hundreds of thousands of GoHealth members with the goal of improving member experience and satisfaction with products purchased from GoHealth. We are looking for a Customer Operations Analyst, who is a team player, driven, and highly analytical. Reporting to the Retention and Analytics Manager, you will be a key driver of sales and customer engagement reporting for the Customer Operations department, as well as the entire company.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.


  • Create recurring and ad hoc sales reports, and work closely with team leaders to improve sales practices by analyzing the data
  • Deliver reporting for our Customer Engagement department, using data from our interactions with current members to increase retention
  • Coordinate with our Business Intelligence department to improve the company’s reporting automation and dashboards
  • Consistently look for ways to use the sales and customer engagement data to improve company operations

Skills & Experience:

  • BS or BA degree in business, economics, finance, accounting, marketing analytics, engineering, or equivalent work experience
  • 1-2 years of related experience in an internship or full-time role guiding strategic decision-making using data and analytics
  • Advanced Microsoft Excel skills (v-lookups, pivot tables, macros, formulas ect) 
  • Expert at project management, able to independently manage multiple projects at various stages at one time
  • Must be comfortable with pivoting quickly with changing requirements and priorities

Benefits and Perks: 

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer