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Consumer Accounts Specialist

Charlotte, NC

GoHealth Consumer Account Specialists are the go-to agents that provide our licensed insurance agents with consumer information such as Medicare/Medicaid eligibility or verification of insurance carrier information. If you enjoy being the insurance expert, providing researched information and having a passion for team work then we encourage you to join our growing team. You will report to a team manager will the possibility of internal growth.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Communicate internally with our insurance sales agents through our Zendesk chat platform
  • Understand how to utilize various designated applications to provide consumer information to our licensed agents, such as Emdeon Ordering Systems, Marx, and Excel spreadsheets
  • Provide various HIPAA related information, such as Medicaid/Medicare eligibility and subsidies of consumers to licensed agents. 
  • Verify data of major insurance carriers such Humana
  • Be the insurance expert for our agents
  • Navigate multiple requests at the same time and accurately provide insurance information within a concise communication style
  • Treat each insurance agent as your customer and provide them with excellent customer service
  • Excel within a metric and goal driven environment
  • Complete all required insurance education and training required by company

Skills and Experience:

  • 1+ years of sales, customer service, or retail experience
  • High-school degree 
  • 1+ years of call center or telemarketing experience
  • Excellent communication skills with the ability to relay accurate and concise information
  • 2+ years of Microsoft Excel (knowledge in maintaining data sets and formulas)
  • Experience achieving individual and team performance metrics and goals

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • GoHealth is an Equal Opportunity Employee

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. we will be return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.  Currently all employees are working remotely.