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Consumer Accounts Specialist

Charlotte, NC

Do you enjoy providing great customer service and finding the best solutions for customers? GoHealth Consumer Accounts Specialist works with our licensed agents by providing them with requested information such as Medicaid and Medicare plans, and consumer qualifications that help our sales agents create the perfect package for our customers.  If you thrive in a fast paced environment, are great at meeting goals and have great communication skills, we encourage you apply and join our team. This is a great time to join a new and growing team.

Responsibilities

  • Communicate with licensed agents professionally through a Zendesk chat platform,
  • Utilize various designated applications to provide consumer information to licensed agents, such as Emdeon Ordering Systems, Marx, and Excel spreadsheets
  • Provide HIPAA related information, Medicaid/Medicare eligibility and levels, and subsidies of consumers to licensed agents
  • Verify data of major carriers (i.e. Humana)
  • Must be able to provide information to the licensed agents in a timely manner
  • Remain professional, polite, and composed throughout all interactions.
  • Escalate situations to supervisors when necessary

Skills and Experience

  • Minimum of 1-2 years of sales, customer service, or retail experience
  • High-school degree required. Bachelor’s or Associate’s degree preferred, but not required
  •  Previous call center / telemarketing experience preferred, but not required.
  • Possess excellent oral and written communication skills
  • Basic to intermediate skills in Microsoft Office (Excel, Word, Outlook)
  • Outstanding customer service skills and a “can-do” attitude
  • A basic understanding of individual and team performance metrics and goals
  • Self-motivated, driven by performance goals
  • Ability to work in a fast-paced, exciting, and performance-driven environment

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee interest clubs and Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employee