How do you want to make an impact?
Have you struggled to find purpose with your work? Are you looking to make an impact in someone’s life on a daily basis? If so, then GoHealth is where your search ends!
Our mission is to improve access to healthcare in America. We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?
About the role:
A Care Coordinator on the Telecare Member Services team is responsible for creating a bridge between our Medicare Sales Team and our Telecare Member Services team to increase the overall retention of GoHealth members. A Care Coordinator will review business submitted by the Sales team and provide feedback to team members on cancellation trends, issues with plan fit, macro trends in the Medicare market, and more. Additionally, a Care Coordinator will escalate problems to special teams within Telecare Member Services, flag issues for Member Services agents to review when talking with members, and help with RFI requests from carriers.
The ideal individual will have a deep knowledge of Medicare and have sold Medacare Advantage plans previously, possess the ability to identify trends in large volumes of data, and is able to develop strong and lasting relationships with sales agents, managers, and other Member Services agents.
What is Takes to be Successful
Benefits and Perks
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. we will be return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC. Currently all employees are working remotely.