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Corporate Communications Associate

Chicago, IL

The Corporate Communications Associate will play an important role in the daily operations of our company as an important member that conveys GoHealth messages to our sales center, corporate teams, and important partners. You will work with the Corporate Communications Manager to help implement strategies to prepare program leaders and teams as they implement projects and improve technology to increase employee awareness. You may help communicate with clients and other interested parties to collect information to ensure accurate announcement of new products. You will report to the Corporate Communications Manager.

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Corporate Communications Manager

Chicago, IL

The Corporate Communications Manager will play an important role in the daily operations of our company as an essential member of both our sales center and corporate teams. You will work with business leaders and our partners to develop an influential external communications strategy that differentiates GoHealth and advances the priorities of the company with specific external target audiences including clients, partners, press, analysts and consumers. You will report to the Director of Communications.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Align external and employee engagement communications to GoHealth’s operations and strategic goalsOversee external content creation and strategy; set clear performance standards and goals to increase audience size and engagementAnalyze audience to understand strategic positioning, key messaging and appropriate channels to resonatePartner with the Corporate Communications Associate on monthly employee engagement newsletters; provide guidance and ensure understanding of the businessHelp build GoHealth’s Corporate Social Responsibility plan in partnership with the Corporate Communications Manager (Internal), taking point on the launchManage and strengthen relationships with all external partnersPartner with the HR department on award submissions and other opportunitiesWork closely with the VP of Investor Relations on investor-related communication needs and monitor the Investor Relations websiteWork closely with the Director of SEO to ensure alignment with PR-Content Marketing releases and projectsSkills and Experience:BA/BS degree in Business, Communications, English, Journalism, Marketing or Public Relations or related disciplinePrior Healthcare experience is encouragedExperience engaging audiences and accomplishing communication goals5+ years of experience within a corporate communications role or similar fieldSolid leadership and change management experienceResearch and proofreading skills to ensure all materials are high-quality and accurateExperience in media studies and the production of written, mass, and interpersonal communicationsProject manage several projects simultaneously with moving deadlinesEngage and create partnerships with customers at all levels of our organizationQuickly grasp and summarize complex issuesBenefits and PerksOpen vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Director Telephony Operations

Chicago, IL

The Director of Telephony Operations will provide strategic and technical services support for GoHealth’s telephony platform used by all of our inside sales departments. You will optimizing the effectiveness of the telephony platform solutions and infrastructure that support our business and provide the highest standards of service and execution. You will also provide program management and work with teams that scope definition and execution of projects. You will also work with partners to identify telephony platform issues / opportunities, assess impact, create potential alternatives, and implement solutions. You will report to the Sr. Director of Workforce and Telephony.

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Director of Quality Assurance

Charlotte, NC

GoHealth is looking for a Director of Quality Assurance to lead our QA team at our Charlotte sales call center. This is a great time to join a growing company as we continue to expand within the health tech market. You will report to the Vice President of Operations and will partner will Senior Management across multiple businesses to ensure consumers are receiving exceptional customer service from our sales insurance agents and ensure that compliance processes are followed.

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Director of Training

Charlotte, NC

GoHealth is hiring a Director of Training for their Charlotte location. You will partner with our strategic sales leadership, operations team and other partners to implement the onboarding of GoHealth new sales managers and insurance sales agents that support several lines of our health tech business.  You will provide leadership to our learning labs and nesting teams. You will also support projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell (RTS). You will report to the VP of Operational Excellence.

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Director, Licensing Services

Chicago, IL

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other partners, you will implement the GoHealth licensing and carrier appointment strategies. Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, improve processes, provide transparent reporting, and expedite the speed at which agents become ready to sell. You will report to the VP Org Effectiveness PMO. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Develop a team of senior managers who oversee the onboarding and renewal credentialing for all GoHealth programs including: licenses, affiliations, appointments, certifications, continuing education, and support with background issuesPromote strategies to implement mass licensing and appointment processes with state licensing bodies and carriers, including working with both to negotiate Service level agreements on appointment delivery;In collaboration with operations and program leadership, develop licensing and appointment strategies that provide appropriate coverage to provide an exceptional customer experience; communicate RTS strategies to program leadership and train new leaders on their role in the licensing onboarding processWork with GoHealth tech team to create strategies to ensure licensed and appointed agents are ready to sell and have the appropriate access to the GoHealth MarketplaceEstablish relationships with important contacts at Departments of Insurance, licensing exam vendors and government agencies to negotiate agreements and create better processes to achieve licensing targets during peak staffing periodsEnsure the successful onboarding of new carrier relationships by partnering with the Business Development team to establish processes, determine service level agreements, exchange data and provide status reporting so GoHealth can achieve established sales targetsEnsure all credentialing activities required by law or our carriers are included in the new hire training curriculum; measure the candidate experience and effectiveness of such training activitiesProvide reporting that identifies the volume and status of licensing candidates in every phase of the onboarding/licensing and appointment process to better estimate time to RTS (ready to sell)Develop the Licensing Services team to use tools like the learning management system and licensing platform to improve the onboarding process and ensure a good candidate experienceSkills and Experience: Bachelor’s degree3+ years of experience in the licensing or insurance industry and at least 3 years of management/leadership experienceSenior level leadership experience with a large team Improve established processes and programsFoster cross-departmental relationships and influence partnersEmpower and motivate your team by encouraging teamwork across the organizationReport interpretation and managementExperience with state and federal licensing requirementsBenefits and Perks: Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Instructional Designer

Charlotte, NC

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Chicago, IL

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Phoenix, AZ

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Tampa, FL

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Columbus, OH

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructional Designer

Lindon, UT

GoHealth Instructional Designer will help build GoHealth’s learning strategy. The Instructional Designer will oversee the design of agent and leadership development training programs with measurable performance outcomes. These programs and learning approaches will align with our needs and remain in tune with GoHealth’s, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of 300+ sales agents. This is a great role for someone that enjoys seeing their work being implemented throughout a growing company. You will report to the Instructional Design Manager.

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Instructor, Licensing Services

Lindon, UT

Our Instructor of Licensing Services is responsible for facilitating and measuring the effectiveness of GoHealth’s Producer license training and certification programs. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs, assessing candidate readiness, and implementing interventions to ensure a successful outcome. The Instructor of Licensing Services will play a vital role in the success of on-boarding our sales agents.

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Instructor, Licensing Services

Chicago, IL

Our Instructor of Licensing Services is responsible for facilitating and measuring the effectiveness of GoHealth’s Producer license training and certification programs. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs, assessing candidate readiness, and implementing interventions to ensure a successful outcome. The Instructor of Licensing Services will play a vital role in the success of on-boarding our sales agents.

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Instructor, Licensing Services

Charlotte, NC

Our Instructor of Licensing Services is responsible for facilitating and measuring the effectiveness of GoHealth’s Producer license training and certification programs. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs, assessing candidate readiness, and implementing interventions to ensure a successful outcome. The Instructor of Licensing Services will play a vital role in the success of on-boarding our sales agents.

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Licensing Advocate

Chicago, IL

We’re seeking a talented Licensing Advocate who will function as a primary point of contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. In this role, you will be responsible for assisting with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. This position requires a service oriented mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute a complex and multi-step submission and tracking process in a fast-paced environment.

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Licensing Advocate

Lindon, UT

We’re seeking a talented Licensing Advocate who will function as a primary point of contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. In this role, you will be responsible for assisting with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. This position requires a service oriented mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute a complex and multi-step submission and tracking process in a fast-paced environment.

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Licensing Advocate

Charlotte, NC

We’re looking for an experienced Licensing Advocate who will function as a primary contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. You will assist with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. You have a service oriented mindset, high degree of accuracy and attention to detail. You can perform a complex and multi-step submission and tracking process in a fast-paced environment.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Provide a level of customer service to incoming agents joining GoHealth. You have daily interaction with agents and their managersObserve privacy policiesUpdate systems and databases with accuracyTroubleshoot technology issues related to license status that impact an agent’s ability to sellAssist agents with completing forms for licensing, appointments and re-certification; gather documentation and transmit securely and discreetlyObtain and notarizes affidavits and other state licensing documentationWork with sales agents and program leaders in the certification process for State-based Marketplaces, FFM and Medicare CertificationsSupport new agents through carrier required training during on-boarding and for annual re-certification activitiesSkills and Experience:Bachelor’s Degree or equivalent work experience1+ years call center or insurance licensing experience Experience communicating with various level Experience with accuracy and organization with work load.Experience managing personal information with a high degree of sensitivityLicensing experience is desirable; experience with data/working with databasesExperience with manual fingerprinting and eligibility to become a notary Benefits and Perks:Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Operations Analyst

Chicago, IL

GoHealth is looking for an insightful Strategy Operations Analyst to help us make better sales and marketing decisions to ensure that customers who need health insurance get covered. You will gather data and create sales and enrollment reporting statistics. You will use data to help develop recommendations that increase efficiency for our 2,000+ team of sales agents. You will demonstrate an understanding of data gathering processes using different sources, analysis, trend identification and report development. Join our growing team! You will report to the Manager of Operations Strategy.

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Sales Trainer

Lindon, UT

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Sales Trainer

Charlotte, NC

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Sales Trainer

Chicago, IL

GoHealth is looking for a Sales Trainer to join our Learning and Development team. You will manage our sales learning lab, delivering ongoing training modules, and provide one-on-one sales coaching to help our agents continue to develop, while ensuring our goals are met. You will work with the Training and Development Manager as they will provide feedback and ideas on curriculum and training procedures. You will report to the Sr. Manager of Learning and Development.

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Senior Manager, Licensing Services

Chicago, IL

As our Senior Manager, Licensing Services, you will lead a team of managers, facilitators, license advocates, license administrators and data analysts to support the onboarding of talent onto sales teams across GoHealth’s Marketplace. You will bring varied experience from the insurance industry, including training, licensing and a passion for employee and customer experience. You will work with business leaders to understand staffing and licensing needs and build strategies that achieve proficient, compliant and ready to sell agents to their program teams. You will accommodate and support a range of staffing and licensing needs throughout changing business dynamics. You will report to the VP of Organization Effectiveness & PMO.

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Senior Manager, Workforce Management

Chicago, IL

The Senior Manager, Workforce Management manages all facets of forecasting, scheduling, real-time management, attendance / activity tracking. You will provide your team daily guidance to analyze data by tracking and trending operational metrics to ensure planning, accurate requirements and workload identification. You will establish business partnerships with program management, account management and functions to support requirements and provide process improvement and overall guidance. You will report to the Sr Director of Workforce & Telephony.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Responsibilities:Manage the management of the WFM team to include hiring, training, scheduling, setting of goals, prioritization of work, performance reviews.Provide team development by accessing strengths and opportunities, giving applicable feedback, and motivate direct reports to optimize performance.Ensure that the scheduling responsibility is providing forecasting, scheduling and identifying new methods, strategies and opportunities.Ensure that the real-time management team is providing the appropriate real-time oversight and takes appropriate action to meet goals that maximize revenue, customer experience and efficiency.Oversee the accurate compilation and distribution of information and reports to identified partnersBe an expert and liaison for specific programs and coordinate with operations teams to ensure business / operational goalsDevelop all forecast/capacity plans and ensure staff and facilities are available during peak periodsPerform other related assignments to meet requirements.Skills and Experience:BA/BS degree preferred in economics, statistics, business or equivalent education.3+ years of experience performing WFM functions (capacity forecasting, scheduling, real-time management, attendance/activity tracking).Experience managing a WFM team providing forecasting, scheduling and real-time management in a multi-site contact center environment.Experience with WFM software (Verint, NICE-IEX, Calabrio, etc.).Experience with Five9, Avaya or comparable systems.Experience with process improvement, change management and overall operational excellence.Must be proficient in Excel, can organize/analyze, import/export data in a structured manner (pivot tables, vlookup, queries).Perks/Benefits:Open vacation policy because work life balance is important401k program with company matchEmployee Stock Purchase ProgramMedical, dental, vision, and life insurance benefitsPaid maternity and paternity leaveProfessional growth opportunitiesGenerous employee referral bonusesEmployee Resource GroupsWork from Home StipendGoHealth is an Equal Opportunity EmployerDue to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC#LI-CM1

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