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Call Center Telephony Support Analyst

Chicago, IL

GoHealth is seeking a Call Center Technical Support Analyst  who will provide technical support services to all of GoHealth’s contact center applications used by all organizations (Member Services, Exchange, and BPO) in the areas of software operations, system enhancement and configuration, knowledge management, and training. This role will partner with internal customers to identify contact center problems, assess their impact, formulate potential alternatives, and implement solutions.

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Call Center Telephony Support Analyst

Lindon, UT

GoHealth is seeking a Call Center Technical Support Analyst  who will provide technical support services to all of GoHealth’s contact center applications used by all organizations (Member Services, Exchange, and BPO) in the areas of software operations, system enhancement and configuration, knowledge management, and training. This role will partner with internal customers to identify contact center problems, assess their impact, formulate potential alternatives, and implement solutions.

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Campus Recruiting Manager

Chicago, IL

The Campus Recruiting Manager will provide specialized support in recruiting top students to join GoHealth.  They will provide comprehensive program management, logistic and administrative support, and strategic insights on university recruiting initiatives, and increasing the program’s efficiency. The Campus recruiting manager will communicate with senior stakeholders and broader teams within the business to drive excellence in campus recruiting strategy.

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Director, Licensing Services

Chicago, IL

GoHealth is in search of a Director of Licensing Services. In partnership with strategic sales leadership, operations and other cross-functional partners, this role will effectively execute the GoHealth licensing and carrier appointment strategies.  Providing leadership to the Licensing Services team, the Director will lead projects related to new carrier implementations, streamline processes, provide transparent reporting, and expedite the speed at which agents become Ready to Sell.

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Manager, Learning and Development Strategy

Charlotte, NC

The GoHealth Manager of Learning and Development Strategy will be responsible for developing tactics for new carrier implementation, ongoing learning and development and seasonal agent preparation. You will engage with our business development team and carriers to identify our training needs for proper institution with our new hire and ongoing production teams. You will strategize and develop tactics to ensure optimal agent adoption and maximize performance early. You will be a proven Training Strategy leader, who is passionate in training and developing teams.

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Senior Manager, Licensing Services

Chicago, IL

As our Senior Manager, Licensing Services, you will lead a team of managers, facilitators, license advocates, license administrators and/or data analysts to support the onboarding of talent onto high performing sales teams across GoHealth’s Marketplace. This individual will bring varied experience in the insurance industry, including training, licensing and a passion for driving results throughout the candidate/customer experience. You will work closely with business leaders to understand staffing and licensing needs and build strategies that deliver proficient, compliant and ready to sell agents to their program teams. They must bring excellent collaboration skills and have a high degree of flexibility to accommodate and support a range of staffing and licensing needs throughout changing business dynamics.

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Telephony Program Manager

Lindon, UT

GoHealth is looking for a Telephony Program Manager that will provide strategic and technical services support for GoHealth’s telephony platform used by all of our inside sales departments. This position will drive optimizing the effectiveness of the telephony platform solutions and infrastructure that support business requirements, delivery and the highest standards of service and execution. This position will also provide program management and collaborate with cross-functional teams for scope definition, planning, organizing, and execution of projects and initiatives. You will also partner with key stakeholders to identify telephony platform issues / opportunities, assess impact, formulate potential alternatives, and implement solutions.

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Workforce Real Time Analyst

Charlotte, NC

GoHealth is looking for a Workforce Reat Time Analyst to join our team. You will be collaborating with our call center teams to assist them in assessing and delivering solutions to daily call center issues.. You will be working with staff and senior level management are up to date on call center forecasts and any forecast changes. 

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