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Customer Engagement

Customer Operations Manager, Insights & Analytics

Illinois

GoHealth is looking for a Manager, Insights & Analytics to join as a leader on our Customer Operations team. You will work closely with Operations team members to provide actionable insights and help guide our day-to-day operations and ensure we meet our goals.

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Customer Operations Strategy Analyst

Illinois

The GoHealth Customer Engagement team interacts with hundreds of thousands of GoHealth members with the goal of improving member healthcare journeys, specifically related to their satisfaction with products purchased from GoHealth. We are looking for a Customer Operations Strategy Analyst, who is a team player, driven, and highly analytical. You will be the driver for operations, analytics, and strategy of our post sale outreach, ensuring we are executing on our daily, weekly, and monthly goals to engage with our consumers and improve member retention. You will collaborate with key stakeholders from internal business units and external partners to help create a best-in-class post sale experience for our members.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.In this role you will develop a deep understanding of our processes and technology stack across the entire funnel to ensure a smooth transition of members to the customer operations team post sale. The position requires superb analytical ability and a strategic mindset, but also the comfortability to react quickly and adjust to new strategies in real time. Responsibilities: 

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Director of Revenue Strategy

Illinois

The GoHealth Revenue Operations team is looking for a Director of Strategy who is a team player, driven, and highly analytical. Reporting to the Senior Director of Revenue Operations, you will be the driver for analytics and strategy focused on improving GoHealth’s customer lifetime values. You will collaborate with key stakeholders from internal business units to help drive performance improvement initiatives.

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Marketing Operations Strategy Associate

Illinois

As a Marketing Operations Strategy Associate, your will work be the driver for operations, analytics and strategy across GoHealth’s call center. You will be responsible for working with call center leadership to develop a strategy to manage the workforce. You will provide full operational support for our call center representatives from staffing to developing a robust training strategy. Projects will span across the company’s operational units and functions, with a focus on using analytics and business insights to identify high-impact opportunities and determine the optimal approach to capture them. We are looking for someone who is a team-player, driven and highly analytical.

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Operations Strategy Manager

Illinois

The Customer Engagement team is looking for an Operations Strategy Manager. You will be responsible for working with call center leadership to develop a strategy to manage the workforce. As the Operations Strategy Manager, you will work be the driver for operations, analytics and strategy across GoHealth’s call center and operations funnel. You will also partner with key stakeholders across different business units to ensure smooth transition of lead acquisition through distribution and delivery – to ensure that every interested consumer coming through the GoHealth platform is paired with the best and most profitable end destination while providing the best customer experience.  Projects will span across the company’s operational units and functions, with a focus on using data and business insights to identify high-impact opportunities and determine the optimal approach to capture them. We are looking for someone who is a team-player, driven and highly analytical.

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Operations Strategy Manager

Illinois

The Customer Engagement team is looking for a Operations Strategy Manager to be the driver of the operations and strategy across GoHealth’s Customer Eligibility teams. The Customer Engagement team collaborates with our Marketing and Sales Departments to support with the life cycle of our leads. This team focuses on the internal strategy and process of our "tier one" unlicensed agents that is focused on customer service and non-sales calls. We're hiring a  Operations Strategy Manager that will focus on process improvement and strategy for this team by using informed data. You will be tasked with diving into KPIs to identify deficiencies and areas for improvement in the operations funnel. You will lead high-priority improvement projects from ideation through execution. We are looking for someone who is a team-player, driven and highly analytical.

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Revenue Operations Analyst

Illinois

The GoHealth Revenue Operations team is responsible for identifying ways that we can maximize the customer lifetime value. We are looking for an analyst who is a team player, driven, and highly analytical. You will collaborate with key stakeholders from internal business units and carriers to help drive performance improvement initiatives.

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Strategy Associate, Customer Operations

Illinois

The GoHealth Customer Engagement team interacts with hundreds of thousands of GoHealth members with the goal of improving member healthcare journeys, specifically related to their satisfaction with products purchased from GoHealth. We are looking for a Customer Operations Strategy Associate, who is a team player, driven, and has a history of implementation success. You will be the driver for operations, innovation, and strategy of our post sale outreach, maximizing the impact of our customer interactions on product retention. You will collaborate with key stakeholders from internal business units and external partners to help create a best-in-class post sale experience for our members.

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Vice President, Tier 1 Advocates

Illinois

The GoHealth Customer Engagement team is in search of a Vice President of Tier 1 who will take the lead in setting the strategic vision for our Tier 1 department. As the VP of Tier 1, you will create and communicate a compelling vision that motivates others, conveys the purpose and importance of the corporate vision and mission, and links department, team, and individual initiatives to those of the organization. You will have the directive to lead and drive strategy, process improvement, and agent performance for one of the fastest growing departments at GoHealth that is at the core of the Company’s future strategy. The mission is simple: drive a best-in-class prospect and customer experience that will both drive sales velocity and help our members achieve better health outcomes.

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