USA Today, in partnership with the research and analytics firm Plant-A Insights Group, recognized GoHealth among the businesses offering the best customer service in the U.S.
The America’s Best Customer Service 2025 list features organizations in a wide range of industries that deliver exceptional customer experiences. The rankings are based on public data and a survey of more than 67,000 consumers.
Organizations were evaluated in the categories of:
- Friendliness and appreciation of customers
- Professional competence
- Customer service
- Availability and accessibility
- Solution speed
- Solution orientation
- Transparency and reliability
Based on these criteria, GoHealth received a rating of 4.5 out of five stars.
See the full rankings for America’s Best Customer Service 2025.
“At GoHealth, we pride ourselves on treating everyone we serve with compassion and empathy,” said Vanessa Patel, Vice President Member Services and Customer Engagement. “We provide in-depth guidance to insurance coverage options at no charge to the consumer so they can make the best choice for their needs, even if that means sticking with the plan they already have.”
A leading health insurance marketplace and Medicare-focused digital health company, GoHealth helps consumers find the ideal coverage. Using proprietary PlanFit technology, which applies machine learning algorithms powered by nearly 20 years of data, GoHealth’s licensed agents cut through the confusion of choosing a plan. GoHealth has offered more than 10 million consumers unbiased advice so they can feel peace of mind in their healthcare decisions.
For more information, visit https://www.gohealth.com.
