AI is revolutionizing employee training, and GoHealth’s approach showcases the potential for technology to elevate both the performance of licensed insurance agents and the consumer experience.
Jay Fortuna, vice president of learning and organizational development at GoHealth, spoke with the Association for Talent Development (ATD) about leveraging AI-powered learning and development tools like interactive simulations and an advanced knowledge center.
Using these tools, GoHealth:
- Reduced training time from 11 weeks to just 5
- Increased sales agents’ effectiveness by 20%
- Drives continuous improvement with real-time insights
These innovations empower employees to deliver faster, more accurate, and personalized service to consumers navigating complex health insurance decisions. The result? A smoother, more confident consumer experience and higher satisfaction all around.
Read the full story on GoHealth’s AI-backed learning approach.
