How do you want to make an impact?
Have you struggled to find purpose with your work? Are you looking to make an impact in someone’s life on a daily basis? If so, then GoHealth is where your search ends!
Our mission is to improve access to healthcare in America. We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?
About the role:
A GoHealth Call Center Quality Assurance Team Leader will manage a team of Quality Assurance Analysts serve as a quality check ensuring that GoHealth sales representatives are selling compliantly according to CMS regulations and other compliance-related criteria. These individuals will be responsible for listening to sales calls and monitoring / scoring each call against a compliance checklist. This individual will also be responsible for identifying overall compliance-related behavior trends and communicating them to management to address. This is a vital role within our call center environment that ensures our sales representatives to adhere to CMS and regulatory guidelines. We are looking for individuals who are professional and possess a strong work ethic who can embody the GoHealth culture.
What is Takes to be Successful
Benefits and Perks
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. we will be return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC. Currently all employees are working remotely.